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Call Center Telephony Administrator Jobs (NOW HIRING)

Champion Windows

Operations Coordinator

Cincinnati, OH · On-site

Administer Call Center Telephony, and execute on system innovations to meet internal client needs * Remain on call after hours and weekends to address urgent telephony, marketing and system needs ...

Group O

Call Center IT Technician

Milan, IL · On-site

$16.50 - $17.50/hr

Install, configure, and maintain computer systems, telephony equipment, and other peripherals ... Administer Call Center ACD system configuration. * Assist in the delivery of training sessions for ...

Group O

Call Center IT Technician

Milan, IL · On-site

... • Administer Call Center ACD system configuration. • Assist in the delivery of training ... Required : • High School Diploma • Experience with telephony systems and call center software ...

Rollins Inc.

Senior Engineer - Cloud Telephony

Atlanta, GA · On-site

$100K - $138K/yr

... Call recording governance, and Privacy and compliance controls Telephony & Contact Center Platforms * Configure, administer, and optimize cloud telephony environments * Manage SIP trunking, carrier ...

MissQuito

Senior Engineer - Cloud Telephony

Atlanta, GA · On-site

$100K - $138K/yr

... Call recording governance, and Privacy and compliance controls Telephony & Contact Center Platforms * Configure, administer, and optimize cloud telephony environments * Manage SIP trunking, carrier ...

Rollins, Inc.

Senior Engineer - Cloud Telephony

Atlanta, GA · On-site +1

$100K - $138K/yr

... Call recording governance, and Privacy and compliance controls Telephony & Contact Center Platforms * Configure, administer, and optimize cloud telephony environments * Manage SIP trunking, carrier ...

Jobtailor

Telephony Engineer

Columbia, SC · On-site

* Provide daily telephony engineering, administration, technical support, and operational services ... IVR, vectoring, call center services, and unified communications * Maintain accurate 911/E911 ...

Rollins, Inc

Senior Engineer - Cloud Telephony

Atlanta, GA · On-site

$100K - $138K/yr

... Call recording governance, and Privacy and compliance controls Telephony & Contact Center Platforms * Configure, administer, and optimize cloud telephony environments * Manage SIP trunking, carrier ...

Rollins Inc.

$77K - $105K/yr

... Call recording governance, and Privacy and compliance controls Telephony & Contact Center Platforms * Configure, administer, and optimize cloud telephony environments * Manage SIP trunking, carrier ...

DCM Services LLC

Call Center Dialing Administrator

$58K - $72K/yr

About the Role We're looking for a Call Center Dialing Admin to own the day-to-day setup ... Regular use of a computer, multiple monitors, and telephony/dialer systems is required. Occasional ...

TecTammina

Call Center Manager

Tampa, FL · On-site

Company Description Tech Tammina LLC 3+ years call center support 1+ years NICE call recording applications support 1+ years supporting dialer applications support 1+ years telephony support Working ...

TechOp Solutions International

Call Center Representative

$16.50 - $20.50/hr

TechOp Solutions is seeking Call Center Representatives with exceptional communication skills ... Proficiency with telephony systems, CRMs, and Microsoft Office Suite. * Experience in handling ...

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Showing results 21-40

All JobsCall Center Telephony Administrator Jobs

Call Center Telephony Administrator information

See salary details

$36K

$76.7K

$143K

How much do call center telephony administrator jobs pay per year?

As of Sep 10, 2026, the average yearly pay for call center telephony administrator in the United States is $76,697.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $96,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Call Center Telephony Administrator jobs?

For Call Center Telephony Administrator jobs, the most frequently searched job titles are:

Infographic showing various Call Center Telephony Administrator job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $76,697 per year, or $36.9 per hour.

Operations Coordinator

Cincinnati, OH • On-site

Champion Windows
Construction • 51 - 200 employees
Learn more about Champion Windowsexternal

Full-time

Re-posted 24 days ago

Job description

The Operations Coordinator is responsible for monitoring and improving Service Level and management of off phone projects to ensure the highest level of performance for the Customer Advocacy Call Center. This position will also be responsible for effective and timely execution of project tasks associated with the Customer Advocacy Center.

Essential Functions:

  • Monitor and control business operations to meet customer expectations and company goals
  • Responsible for the development, maintenance, and training of contact center operations reporting, to include individual, team, center and enterprise statistics.
  • Facilitate weekly / monthly service planning and forecasting meetings
  • Coordinate and manage project tasks to ensure smooth operations delivery
  • Develop and maintain KPI reporting to measure effectiveness of CAC
  • Improve existing processes where applicable, and implementing new processes where required to facilitate efficiency across all aspects of customer and Champion Branch interactions
  • Administer Call Center Telephony, and execute on system innovations to meet internal client needs
  • Remain on call after hours and weekends to address urgent telephony, marketing and system needs after business hours. Schedule may vary dependent on the needs of a 24/7 contact center

Knowledge, Skills and Abilities

  • Bachelor’s degree or educational equivalent preferred
  • Proficient in SQL, Excel and Work Force Management forecasting tools
  • Minimum 2 years workforce forecasting and scheduling experience within a contact center environment
  • Creative and practical problem solving/critical thinking skills
  • Must be able to work independently
  • Excellent written and verbal communication skills
  • Knowledge and understanding of finance, KPI and Contact Center metrics
  • Must be able to be on call to support the retail hours of the Branches, including weekends and evening

 

Champion Window is an Equal Employment Opportunity Employer

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