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Call Center System Engineer Jobs (NOW HIRING)

Verida Inc

Call Center Supervisor - WI

Villa Rica, GA · On-site

Knowledge of telephone call center systems. QUALIFICATION * Associate degree from an accredited college or university and/orcommensurateexperience in the areas of call center supervisory position.

Global Channel Management

Call Center

East Hartford, CT · On-site

$16 - $19.75/hr

Call Center East Hartford, CT, United States $ 17.00 - 18.00 (US Dollar) Sr Call Center needs 6 ... Log calls into call tracking system; note trends in consumer questions and concerns, report and ...

General Call Center | Full-Time

Call Center Representative

$16.50 - $20.50/hr

Call Center Representative MCI is one of the fastest-growing tech-enabled business services ... Research and retrieve information across systems to support customer needs. * Accurately document ...

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

Description Call Center Buyer (Inside Vehicle Buyer) Location: Austin, TX Department: Call Center ... Accurately document seller and vehicle information in CRM systems. * Coordinate with Fleet and ...

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

Description Call Center Buyer (Inside Vehicle Buyer) Location: Austin, TX Department: Call Center ... Accurately document seller and vehicle information in CRM systems. * Coordinate with Fleet and ...

TransCore

Call Center Manager

Union, NJ

$80K - $99K/yr

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Call Center Manager to join ... Ensure effective use of call center technologies and coordinate with IT for system support

General Call Center | Full-Time

Call Center Agent

Pembroke, GA · On-site

$13.75 - $18/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... Research systems to find missing information as applicable; coordinate with other departments to ...

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Call Center System Engineer information

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How much do call center system engineer jobs pay per year?

As of Sep 9, 2026, the average yearly pay for call center system engineer in the United States is $127,215.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,000.00 and $157,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Call Center System Engineer jobs?

For Call Center System Engineer jobs, the most frequently searched job titles are:

Infographic showing various Call Center System Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $127,215 per year, or $61.2 per hour.

Call Center Supervisor - WI

Villa Rica, GA • On-site

Southeastrans, Inc.
Health Care and Social Assistance • 51 - 200 employees
Learn more about Southeastrans, Inc.external

$60 - $80/hr

Other

Posted 7 days ago

Job description

Call Center Supervisor - WI

LOCATION: On-site in Madison, WI

POSITION IS CONTINGENT UPON AWARD OF CONTRACT

SUMMARY

Supervises and develops frontline call center staff in accordance with company policies, procedures, contractual requirements, and performance standards. Partners with management to achieve operational objectives, contractual compliance, service-level expectations, and quality outcomes. Oversees daily team performance, coaching, workforce utilization, employee development, and escalation resolution to ensure exceptional service delivery for members, providers, and clients while maintaining a productive and engaged work environment.

ESSENTIAL FUNCTIONS
  • Ensure compliance with Call Center policies, procedures, contractual requirements, confidentiality standards, andestablishedoperational practices.
  • Supervise daily staff performance to ensure calls are handled efficiently, accurately, professionally, and within established service-level expectations.
  • Monitor call quality, productivity, schedule adherence, and operational performance metrics; provide coaching, mentoring, documented feedback, and targeted retraining to maximize employee performance and development.
  • Assist staff in resolving member and provider concerns, complaints, and escalated calls; coordinate service recovery efforts with dispatch and transportation operations as needed.
  • Manage workforce scheduling activities, including employee training and retraining, vacations, breaks, overtime assignments, shift rotations, coverage planning, and staffing for absences.
  • Partner with the Call Center Manager to analyze call volume, workload trends, and operational demands; recommend staffing adjustments necessary to achieve service-level and performance goals.
  • Maintain operational readiness by reinforcing approved scripts, documentation standards, quality requirements, and customer service expectations.
  • Communicate and collaborate with Call Center leadership and other supervisors to ensure consistent operations, effective resourceutilization, and achievement of departmentalobjectives.
  • Participate in employee performance evaluations and complete required human resources documentation ina timelyandaccuratemanner.
  • Perform other duties and responsibilities as assigned.
REQUIRED SKILLS AND ABILITIES
  • Ability to work well with people. Strong leadership skills.
  • Exceptional organization and time management skills.
  • Positive attitude, good judgment, and strong work ethic.
  • Strong computer skills.Proficiencyand speed working in all Microsoft Office products.
  • Strong organizational skills, including time management and documentation.
  • Knowledge of telephone call center systems.
QUALIFICATION
  • Associate degree from an accredited college or university and/orcommensurateexperience in the areas of call center supervisory position.
  • Proficient in Microsoft Office software (Word, Excel, Outlook, PowerPoint).
  • Previoussupervisory experiencepreferred;at least two or more years of Customer Service experience in a Call Center environment.
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