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Call Center Supervisor Work From Home Jobs in Rochester, NY

HMG Careers

Work From Home Sales Specialist

Walworth, NY · Remote

$69K/yr

Remote, work-from-home career * Average first-year earnings of $69K through commissions and bonuses * Increased earning potential in later years through performance and renewals * Residual income ...

MVP Health Care

Care Center Representative

Rochester, NY · On-site +1

$15.25 - $19.75/hr

... time, after call work, schedule adhere and quality assurance. * Correctly responds to all ... We do not request current or historical salary information from candidates. $20.00-$26.60 MVP ...

Ballard Agency

Be Seen First

Remote Sales Representative (Must live in New York)

Rochester, NY · Remote

$55K - $90K/yr

  • Medical

  • Life

  • Retirement

In addition to industry-leading online training and working from home, each office conducts real ... We do not cold call, prospect, or sell door to door. There are incredible advancement opportunities.

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... every call Work Environment This role operates in a structured, metrics-driven call center ... Typical first-year earnings range from $50,000 to $60,000 * Top performers earn $100,000 or more

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... every call Work Environment This role operates in a structured, metrics-driven call center ... Typical first-year earnings range from $50,000 to $60,000 * Top performers earn $100,000 or more

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... every call Work Environment This role operates in a structured, metrics-driven call center ... Typical first-year earnings range from $50,000 to $60,000 * Top performers earn $100,000 or more

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Showing results 21-40

All JobsCall Center Supervisor JobsCall Center Supervisor Work From Home JobsCall Center Supervisor Work From Home Jobs in Rochester, NY

Call Center Supervisor Work From Home information

See Rochester, NY salary details

$29.1K

$63K

$108K

How much do call center supervisor work from home jobs pay per year?

As of Aug 15, 2026, the average yearly pay for call center supervisor work from home in Rochester, NY is $62,983.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,400.00 and $74,000.00 per year, depending on experience, location, and employer.

What is a call center supervisor work from home?

A Call Center Supervisor Work From Home is a professional who manages and oversees a team of remote call center agents. Their responsibilities include monitoring employee performance, ensuring quality customer service, handling escalated issues, and providing training and support to staff—all from a remote location. They use various communication and management tools to maintain productivity and team cohesion. This role is crucial for organizations that operate virtual or distributed customer service teams.

How do call center supervisors effectively manage and motivate remote teams?

Call Center Supervisors working from home utilize a mix of regular virtual check-ins, clear performance metrics, and team collaboration tools to manage and motivate their remote teams. They often conduct daily or weekly video meetings to provide feedback, recognize achievements, and address challenges team members may face. Additionally, supervisors foster a sense of community and accountability by encouraging open communication and creating opportunities for team engagement, such as virtual team-building activities. This remote structure requires strong organizational and communication skills, but can offer flexibility and opportunities for professional growth as supervisors demonstrate their ability to lead dispersed teams.

What are the key skills and qualifications needed to thrive as a call center supervisor working from home?

To excel as a Call Center Supervisor working from home, you need experience in customer service, team leadership, and a solid understanding of call center operations, often supported by a relevant associate or bachelor’s degree. Familiarity with call center software (like Zendesk or Five9), CRM systems, and workforce management tools is typically required. Outstanding communication, problem-solving, and motivational skills help foster remote team engagement and resolve issues efficiently. These competencies are crucial to maintaining productivity, ensuring customer satisfaction, and effectively managing remote teams.

What is the difference between Call Center Supervisor Work From Home vs Call Center Team Lead?

AspectCall Center Supervisor Work From HomeCall Center Team Lead
CredentialsHigh school diploma or equivalent; some roles prefer experience in customer service or supervisionHigh school diploma; experience in customer service or team coordination often required
Work EnvironmentRemote, home-based office setupTypically in-office or hybrid, but can be remote in some cases
Industry UsageCommon in customer service, tech support, and sales industriesUsed in customer service and call center settings to oversee teams

While both roles involve supervising customer service teams, the Call Center Supervisor Work From Home primarily manages operations remotely, focusing on performance and quality, whereas the Call Center Team Lead often works on-site or hybrid, directly guiding team members on daily tasks.

Call Center Supervisor Work From Home jobs near you
Infographic showing various Call Center Supervisor Work From Home job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $62,983 per year, or $30.3 per hour.

Work From Home Sales Specialist

HMG Careers

Clifton Springs, NY • Remote

$69K/yr

Full-time

Re-posted 3 days ago

Job description

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based

This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely, serving clients by providing guidance and protection solutions for individuals and families.

What We Offer

  • Remote, work-from-home career
  • Average first-year earnings of $69K through commissions and bonuses
  • Increased earning potential in later years through performance and renewals
  • Residual income opportunities through client renewals
  • Unionized position with stock options
  • Comprehensive benefits package including medical, dental, and prescription coverage
  • Ongoing training and mentorship from experienced managers
  • High-quality leads provided with no cold calling friends or family
  • Flexible scheduling within a career-focused structure
  • Advancement and recognition opportunities with promotion from within
  • Supportive and collaborative virtual team environment

Qualities We Value

  • Willingness to learn and be coached through structured training
  • Friendly, outgoing, and professional communication style
  • Genuine desire to help others by providing guidance and solutions
  • Strong verbal communication and relationship-building skills
  • Sales or customer service experience is helpful but not required

Qualifications

  • Laptop or desktop computer with a working camera
  • Insurance license required or willingness to obtain one
  • Basic computer skills
  • Must reside in North America including the United States or Canada
  • We do not hire candidates residing outside North America

Responsibilities

  • Contact provided leads to schedule virtual meetings with clients
  • Present benefit programs and assist clients with enrollment
  • Build and maintain strong client relationships
  • Work closely with your manager to set goals and achieve them