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Call Center Script Developer Jobs (NOW HIRING)

W3Global Inc.

Call Center Manager

Hialeah, FL · On-site

$85K - $100K/yr

The Call Center Manager also contributes to setting sales goals, maintaining call scripts and procedures, and supporting a positive, collaborative work environment. Qualifications * Strong contact ...

Alivia Health

Call Center Supervisor

Guaynabo, PR · On-site

Support the development, implementation, and reinforcement of call scripts, standard operating ... Knowledge of call center performance indicators, including service level, abandonment, average ...

Alivia Health

Call Center Supervisor

Guaynabo, PR · On-site

Support the development, implementation, and reinforcement of call scripts, standard operating ... Knowledge of call center performance indicators, including service level, abandonment, average ...

GULF COAST

Call Center Specialist

Texas City, TX · On-site

$14.25 - $18/hr

Strict adherence to Call Center desk procedures and phone scripts * Knowledge of all Center programs and its operations * Knowledge of Center's registration and admission process Gulf Coast Center is ...

Kanz.us

Call Center

$16.50 - $20.50/hr

Call Center We're looking for dedicated and customer-focused Call Center professionals to join our ... Follow established scripts and guidelines while adapting communication style to meet individual ...

General Call Center | Full-Time

Call Center Agent

Pembroke, GA · On-site

$13.75 - $18/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... required scripts, policies, and procedures. * Comply with requirements surrounding confidential ...

General Call Center | Full-Time

Call Center Agent

Killeen, TX · On-site

$13.50 - $17.75/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... required scripts, policies, and procedures. * Comply with requirements surrounding confidential ...

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Call Center Script Developer information

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$29.5K

$106.6K

$169K

How much do call center script developer jobs pay per year?

As of Sep 11, 2026, the average yearly pay for call center script developer in the United States is $106,583.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Call Center Script Developer jobs?

For Call Center Script Developer jobs, the most frequently searched job titles are:

Infographic showing various Call Center Script Developer job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $106,583 per year, or $51.2 per hour.

Call Center Representative

Providence, RI • On-site

The Tri-Com Consulting Group
51 - 200 employees
Learn more about The Tri-Com Consulting Groupexternal

$16.25 - $20.25/hr

Other

Posted 18 days ago

Job description

Please do not reach out directly to recruiters. All applications must be submitted through this posting. Any direct email will be deleted without being opened.

Job Title: Telecommunications Tech
Job Posting # 164867
Client: State of Rhode Island, Department of Administration (DOA)
Location: Providence, RI Onsite
Duration: 6-month contract Extensions Possible
Work Week: 35 Hours

Position Summary
The Call Center Representative Telecommunications Focus provides front-line customer support for voice, network, and communication-related issues. This role serves as the primary point of contact for employees, agencies, and partners seeking assistance with phone systems, call routing, voicemail, softphones, and basic connectivity problems. Representatives troubleshoot issues, document incidents, and escalate complex problems to telecommunications or infrastructure specialists.

Key Responsibilities
Answer incoming calls, tickets, and service requests related to telecommunications issues including:

  • Desk phones, softphones, headsets, and mobile endpoints
  • Voicemail, call forwarding, hunt groups, and auto-attendant issues
  • Basic Microsoft Teams Phone or legacy PBX support
  • Perform initial troubleshooting and provide step-by-step guidance to resolve common issues.
  • Create, classify, and update incidents within the ticketing system accurately.
  • Escalate unresolved or complex cases to Tier 2/Tier 3 telecom/network teams.
  • Communicate planned maintenance, outages, service changes, or updates to callers following predefined scripts.
  • Assist callers with password resets, account lockouts, and basic user profile or device provisioning steps when appropriate.
  • Monitor call queues, meet service-level targets, and maintain exceptional customer service quality.
  • Document recurring issues and recommend updates to knowledge base articles.
  • Collaborate with telecom engineers, network operations, and support managers to improve call flows and reduce repeat incidents.

Required Skills & Competencies

  • Strong customer-service mindset with clear verbal communication skills.
  • Basic understanding of telecommunications concepts (call routing, voicemail, softphone setup, PBX basics).
  • Ability to follow scripts, troubleshooting guides, and procedural checklists.
  • Comfort working with ticketing platforms (ServiceNow, Zendesk, or similar).
  • Ability to stay calm, patient, and professional under pressure.
  • Skilled at multitasking in a high-volume call-center environment.

Preferred Experience

  • Prior call-center or helpdesk support experience (1 3 years).
  • Familiarity with Microsoft Teams Phone, Avaya, Cisco, or other enterprise voice systems.
  • Experience supporting state or public-sector technology environments.
  • Knowledge of basic networking fundamentals (LAN/WAN, WiFi troubleshooting).

Typical Work Environment

  • High-volume support desk handling calls from statewide agency users.
  • Standard business hours; may include rotating shifts or on-call coverage depending on agency needs.
  • Work-from-office or hybrid environment depending on departmental policy.

Education

  • Associate s Degree or certificate equivalent required.
  • Additional technical certifications or telecom coursework preferred.

Apply