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Call Center Representative Jobs in Provo, UT (NOW HIRING)

Amicis Global

Call Center Representative

South Jordan, UT · On-site

$15.25 - $19/hr

Previous contact center experience Position Description Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Brokerage accounts. Calls will need to ...

SmithRx

Inbound Call Center Representative

Lehi, UT · On-site

$21/hr

Inbound Call Center Representative Lehi, UT Who We Are: SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit ...

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All JobsCall Center Representative JobsCall Center Representative Jobs in Provo, UT

Call Center Representative information

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How much do call center representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for call center representative in Provo, UT is $16.94, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $18.17 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How can I become a call center representative?

To become a call center representative, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with call center software can be beneficial, and some employers may require specific training or certifications. Good interpersonal skills and the ability to handle stressful situations are important for success in this role.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

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What are the most commonly searched types of Call Center Representative jobs in Provo, UT?

The most popular types of Call Center Representative jobs in Provo, UT are:

What job categories do people searching Call Center Representative jobs in Provo, UT look for?

The top searched job categories for Call Center Representative jobs in Provo, UT are:

What cities near Provo, UT are hiring for Call Center Representative jobs?

Cities near Provo, UT with the most Call Center Representative job openings:

Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Provo, UT as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 21% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,244 per year, or $16.9 per hour.

Call Center Representative

Platinum Dental Services Home Office

American Fork, UT

$15 - $18/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Job description

Description

Join Platinum Dental as a Call Center Representative - Your Path to a Rewarding Career! 


Why You'll Love Working with Us: 

  • Comprehensive Health Insurance: Medical, Dental, and Vision coverage (available for full-time employees, over 30 hours per week). 
  • 401K Plan: Secure your financial future. 
  • Paid Time Off: Achieve work-life balance with PTO. 
  • Paid Holidays: Enjoy paid holidays throughout the year. 
  • Monthly Performance Bonuses: Rewarding your dedication and success. 

Compensation: 

$15-$18 per hour


About the Role:

Schedule: Flexible schedule options including weekends. 

Platinum Dental is seeking a Call Center Representatives to join our growing team! You will answer phone calls for various office locations, help patients with concerns, and schedule their 6-month hygiene appointments.


Why Join Platinum Dental?

Platinum Dental is rapidly expanding, adding new locations and hiring new doctors, creating a need for many new team members. We believe in having a team that truly loves to serve their patients. Our patients are the driving force, and we strive for teamwork and clinical excellence to ensure an exceptional experience for them. If you thrive in a dynamic and evolving environment, and are driven by goals, we want you on our team. 

At Platinum Dental, we believe in continuous learning, growth, and evolution. This role offers a great opportunity for those looking to stay long-term and grow within our company. We need dedicated individuals like you to create a strong patient experience. 


Ready to Join Our Team? 

If you're looking to make a meaningful impact and grow with a supportive team, join Platinum Dental as a Call Center Representative. Your path to a fulfilling and rewarding career starts here. 


Apply Now! 

Requirements

Key Responsibilities:

  • Appointment Scheduling: Contact and schedule appointments for our patients. 
  • Customer Support: Answer incoming calls and assist patients with their concerns. 
  • Efficient Navigation: Navigate through multiple computer programs simultaneously. 

Skills and Qualifications:

  • Computer Proficiency: Strong foundation in computer navigation skills. 
  • Communication Skills: Excellent verbal and written communication skills. 
  • Ambition and Self-Motivation: Strong sense of ambition, self-motivation, and self-discipline. 
  • Telephone Etiquette: Good telephone etiquette and exceptional customer service skills. 
  • Organizational Skills: Exceptional organizational skills. 
  • Bilingual: Spanish preferred but not required. 

Apply