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Call Center Representative Jobs in Portland, ME (NOW HIRING)

InterMED

Patient Services Representative

South Portland, ME · On-site

$18.25 - $23/hr

The Patient Services Representative serves as the primary point of contact for patients calling with medical concerns, administrative requests, and scheduling matters in a fast-paced call center ...

InterMed

Clinical Care Rep RN

South Portland, ME

$40.83/hr

The Clinical Care Representative (CCR) is a telephone triage nurse, providing a variety of services and information to patients over the phone in a fast-paced call center environment. The CCR ...

InterMed, P.A.

Clinical Care Rep RN

South Portland, ME · On-site

$40.83/hr

The Clinical Care Representative (CCR) is a telephone triage nurse, providing a variety of services and information to patients over the phone in a fast-paced call center environment. The CCR ...

InterMed

Clinical Care Rep RN

South Portland, ME · On-site +1

$33.34 - $48.31/hr

The Clinical Care Representative (CCR) is a telephone triage nurse, providing a variety of services and information to patients over the phone in a fast-paced call center environment. The CCR ...

Sedgwick

Care Team Representative

South Portland, ME · On-site

$16.50 - $22.50/hr

See what a day in the life of a Care Team Representative is like: SED23026 - Mariah_01-09-24 ... Inbound call center experience preferred. Skills & Knowledge * Excellent verbal and written ...

Sedgwick

Care Team Representative

South Portland, ME · On-site

$16.50 - $22.25/hr

See what a day in the life of a Care Team Representative is like: SED23026 - Mariah_01-09-24 ... Inbound call center experience preferred. Skills & Knowledge * Excellent verbal and written ...

Sedgwick

Care Team Representative

South Portland, ME

$16.50 - $22.25/hr

See what a day in the life of a Care Team Representative is like: SED23026 - Mariah_01-09-24 ... Inbound call center experience preferred. Skills & Knowledge * Excellent verbal and written ...

Sedgwick

Care Team Representative

South Portland, ME · On-site

$16.50 - $22.25/hr

See what a day in the life of a Care Team Representative is like: SED23026 - Mariah_01-09-24 ... Inbound call center experience preferred. Skills & Knowledge * Excellent verbal and written ...

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All JobsCall Center Representative JobsCall Center Representative Jobs in Portland, ME

Call Center Representative information

See Portland, ME salary details

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How much do call center representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for call center representative in Portland, ME is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $19.95 per hour, depending on experience, location, and employer.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How do I become a call center representative with no experience?

To become a call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or part-time work. Many employers offer on-the-job training, so having a high school diploma or equivalent and demonstrating a positive attitude can help you get started.
More about Call Center Representative jobs

What are the most commonly searched types of Call Center Representative jobs in Portland, ME?

The most popular types of Call Center Representative jobs in Portland, ME are:

What are popular job titles related to Call Center Representative jobs in Portland, ME?

For Call Center Representative jobs in Portland, ME, the most frequently searched job titles are:

What job categories do people searching Call Center Representative jobs in Portland, ME look for?

The top searched job categories for Call Center Representative jobs in Portland, ME are:

What cities near Portland, ME are hiring for Call Center Representative jobs?

Cities near Portland, ME with the most Call Center Representative job openings:

Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Portland, ME as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $38,658 per year, or $18.6 per hour.

Patient Services Representative

InterMed, P.A.

South Portland, ME • On-site

$18.25 - $23/hr

Full-time

Posted 11 days ago

InterMed (Maine) rating

8.5

Company rating: 8.5 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

The Patient Services Representative serves as the primary point of contact for patients calling with medical concerns, administrative requests, and scheduling matters in a fast-paced call center environment. The person in this role is expected to have exceptional customer service abilities, strong scheduling judgment and decision making, and superb active listening and communications skills.

ESSENTIAL FUNCTIONS

  • Primarily answer incoming phone calls for multiple Primary Care practices.
  • Redirect calls for Specialty Departments when needed
  • Schedule routine and follow-up patient appointments
  • Reschedule or cancel appointments as needed
  • Confirm future appointments
  • Assist patients in reaching a clinician for their medical concerns and/or requesting a sick visit using a designated screening tool, including patients with urgent/critical medical concerns
  • Assist patients with prescription refill requests
  • Assist patients with referral requests
  • Provide general practice information for patients as needed
  • Responds to all patient and external customer requests via incoming phone call according to established processes and protocols and within established quality and performance metrics.
  • Acts as a champion of the patient experience by striving for first call resolution with every patient interaction
  • Other responsibilities as directed by supervisor, coordinator, or manager

JOB REQUIREMENTS

  • High School Diploma or equivalent required
  • Ability to support patients using a calm demeanor, compassion, and empathy, including urgent/critical calls
  • Strong organizational skills
  • Excellent professional judgment, phone skills and decision making ability
  • Proficiency with Windows based computer applications
  • Flexibility and willingness to work as a team member
  • Able to prioritize and handle multiple tasks
  • Active listening skills
  • Ability to proficiently use telephone system
  • Excellent typing and computer ability while simultaneously maintaining a telephone conversation
  • Ability to consistently meet and adhere to performance and quality metrics
  • Ability to demonstrate and uphold InterMed’s Values
  • On-site, in-person training is required for this position. Training is expected to take 3-4 weeks depending on experience
  • State of Maine residence is required
  • Professional appearance

The estimated compensation range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons. Certain positions may be eligible for incentive compensation plans above and beyond base compensation.

What InterMed (Maine) employees say

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