Lansing, MI · Remote
$56.50 - $75.50/hr
... contact center solutions. Specifics below: Confident in a client facing role and possess the ... Build Call flow designs, Chat and integration to backend systems using application program ...
Lansing, MI · Remote
$56.50 - $75.50/hr
... contact center solutions. Specifics below: Confident in a client facing role and possess the ... Build Call flow designs, Chat and integration to backend systems using application program ...
... IT developers to vice presidents of finance; from HR Business Partners to export specialists ... volume call center environment. The ERC Representative is responsible for assisting and ...
... IT developers to vice presidents of finance; from HR Business Partners to export specialists ... volume call center environment. The ERC Representative is responsible for assisting and ...
... IT developers to vice presidents of finance; from HR Business Partners to export specialists ... volume call center environment. The ERC Representative is responsible for assisting and ...
... IT developers to vice presidents of finance; from HR Business Partners to export specialists ... volume call center environment. The ERC Representative is responsible for assisting and ...
... IT developers to vice presidents of finance; from HR Business Partners to export specialists ... Ability to manage competing priorities and multi-task in an active call-center environment;
... IT developers to vice presidents of finance; from HR Business Partners to export specialists ... Ability to manage competing priorities and multi-task in an active call-center environment;
Jackson, MI · On-site
EDUCATION & EXPERIENCE • Bachelor's degree in Business, Engineering, Communications, or related field with two (2) or more years of experience working in a call center or applicable business ...
Jackson, MI · On-site
EDUCATION & EXPERIENCE • Bachelor's degree in Business, Engineering, Communications, or related field with two (2) or more years of experience working in a call center or applicable business ...
Experience supporting and basic knowledge of contact center environments & fundamentals- Call ... Demonstrated basic understanding of programming in Web-based technologies such as Java and HTML.
Experience supporting and basic knowledge of contact center environments & fundamentals- Call ... Demonstrated basic understanding of programming in Web-based technologies such as Java and HTML.
Southfield, MI · On-site
$14.75 - $19.25/hr
IF YOU CARE, THERE'S A PLACE FOR YOU HERE EFI Global is a full-service engineering, fire ... Experience Four (4) years of call center or customer service experience or equivalent combination ...
Southfield, MI · On-site
$14.75 - $19.25/hr
IF YOU CARE, THERE'S A PLACE FOR YOU HERE EFI Global is a full-service engineering, fire ... Experience Four (4) years of call center or customer service experience or equivalent combination ...
Jackson, MI · Hybrid
EDUCATION & EXPERIENCE • Bachelor's degree in Business, Engineering, Communications, or related field with two (2) or more years of experience working in a call center or applicable business ...
Jackson, MI · Hybrid
EDUCATION & EXPERIENCE • Bachelor's degree in Business, Engineering, Communications, or related field with two (2) or more years of experience working in a call center or applicable business ...
Jackson, MI · On-site
Bachelor's degree in Business, Engineering, Communications, or related field with two (2) or more years of experience working in a call center or applicable business environment that utilizes ...
Jackson, MI · On-site
Bachelor's degree in Business, Engineering, Communications, or related field with two (2) or more years of experience working in a call center or applicable business environment that utilizes ...
Jackson, MI · Hybrid
EDUCATION & EXPERIENCE Bachelor's degree in Business, Engineering, Communications, or related field with two (2) or more years of experience working in a call center or applicable business ...
Jackson, MI · Hybrid
EDUCATION & EXPERIENCE Bachelor's degree in Business, Engineering, Communications, or related field with two (2) or more years of experience working in a call center or applicable business ...
Troy, MI · On-site
Serve as a trusted analytical partner to cross-functional teams (engineering, quality, finance, supplier management, and leadership). * Independently interpret data, challenge assumptions, and ...
Troy, MI · On-site
Serve as a trusted analytical partner to cross-functional teams (engineering, quality, finance, supplier management, and leadership). * Independently interpret data, challenge assumptions, and ...
Troy, MI · On-site
Serve as a trusted analytical partner to cross-functional teams (engineering, quality, finance, supplier management, and leadership). * Independently interpret data, challenge assumptions, and ...
Troy, MI · On-site
Serve as a trusted analytical partner to cross-functional teams (engineering, quality, finance, supplier management, and leadership). * Independently interpret data, challenge assumptions, and ...
Troy, MI · On-site
Serve as a trusted analytical partner to cross-functional teams (engineering, quality, finance, supplier management, and leadership).Independently interpret data, challenge assumptions, and validate ...
Troy, MI · On-site
Serve as a trusted analytical partner to cross-functional teams (engineering, quality, finance, supplier management, and leadership).Independently interpret data, challenge assumptions, and validate ...
Novi, MI · On-site
$14.50 - $18.75/hr
Receive warranty calls in a call center setting * Respond promptly, accurately, and professionally ... Work with Segment Engineers to assist with special projects and request assistance with option BOMs ...
Novi, MI · On-site
$14.50 - $18.75/hr
Receive warranty calls in a call center setting * Respond promptly, accurately, and professionally ... Work with Segment Engineers to assist with special projects and request assistance with option BOMs ...
Holland, MI · On-site
Performs other duties as necessary including providing product launch support to Quality Engineers. Properly handles and disposes of any hazardous waste material in respective area. Monitors ...
Holland, MI · On-site
Performs other duties as necessary including providing product launch support to Quality Engineers. Properly handles and disposes of any hazardous waste material in respective area. Monitors ...
Holland, MI · On-site
Performs other duties as necessary including providing product launch support to Quality Engineers. Properly handles and disposes of any hazardous waste material in respective area. Monitors ...
Holland, MI · On-site
Performs other duties as necessary including providing product launch support to Quality Engineers. Properly handles and disposes of any hazardous waste material in respective area. Monitors ...
Troy, MI · On-site
Our client is looking for an APPLICATION DEVELOPER (.NET / SQL SERVER) located in Metro-Detroit ... Call Center talent in the industry today. #VPSE
Troy, MI · On-site
Our client is looking for an APPLICATION DEVELOPER (.NET / SQL SERVER) located in Metro-Detroit ... Call Center talent in the industry today. #VPSE
Dearborn, MI · On-site
$50 - $66.25/hr
Senior IBM Sterling OMS Developer Location: 748 - Wagner Place West (WPW) Location Address: 22001 ... Gen Call Center, helping deliver efficient experiences for business users and customer service ...
Quick apply
Dearborn, MI · On-site
$50 - $66.25/hr
Senior IBM Sterling OMS Developer Location: 748 - Wagner Place West (WPW) Location Address: 22001 ... Gen Call Center, helping deliver efficient experiences for business users and customer service ...
Detroit, MI · On-site
... engineers, scientists, digital innovators, program and construction managers and other ... AECOM is seeking a Traffic Monitoring Specialist / Dispatcher / Call Center to be based in Detroit ...
Detroit, MI · On-site
... engineers, scientists, digital innovators, program and construction managers and other ... AECOM is seeking a Traffic Monitoring Specialist / Dispatcher / Call Center to be based in Detroit ...
Detroit, MI · On-site
... engineers, scientists, digital innovators, program and construction managers and other ... AECOM is seeking a Traffic Monitoring Specialist / Dispatcher / Call Center to be based in Detroit ...
Detroit, MI · On-site
... engineers, scientists, digital innovators, program and construction managers and other ... AECOM is seeking a Traffic Monitoring Specialist / Dispatcher / Call Center to be based in Detroit ...
Lansing, MI • Remote
$56.50 - $75.50/hr
Contractor
Re-posted 24 days ago
This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions. Specifics below: Confident in a client facing role and possess the ability to manage multiple stakeholders. Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
Build Call flow designs, Chat and integration to backend systems using application program interfaces (API). Manage NICE BU and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions. Skills based routing design and implementation for voice, chat, email, and SMS contact center technology Works with the Architecture team to design, develop, and deploy APIs, consume APIs.
Understand business requirements with the ability to translate to technical requirements Prepare design documents based on business requirements for the application development Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure. Coordinate issue communication and resolution with multiple other tech teams in the event of a problem. Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies' tickets.
Act as a SME accessible by other team members to discuss and work through possible ways to achieve or a design a requested IVR enhancement. Skills: Critical: Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred] NICE CXOne Studio experience [3+ years of experience preferred] Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python [4+ years of experience preferred] Ability to develop, maintain, and troubleshoot webservice API calls [5+ years of experience preferred] Desired: Experience in Contact Center Dashboard Creation Experience with Salesforce Base knowledge of intersystem networking, and data traffic flow between components. Ability to troubleshoot end to end Call center application including Chrome and Edge issues when interacting with a Web based application like Salesforce/ Microsoft Dynamics.
Department: Preferred Vendors This is a contract position
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CEDENT strives to attract and retain the best people and provide an environment where they can all develop professionally and build a rewarding career. As a result, we create an inclusive environment that is rich in diversity, acknowledges each individual's uniqueness and promotes respect, personal achievement and stewardship. Our clients are global and so is CEDENT. We build and maintain a global workforce that includes people from different backgrounds, with a vast range of skills and experience all united by a common culture and commitment to help our clients achieve high performance. Cultivating a diverse workforce and inclusive work environment makes business sense. Our peoples varied skills are the talent engine that powers CEDENT, enabling it in turn to deliver the innovative solutions that help our clients outperform competitors.
It services
11 - 50 Employees
Plano, TX, US
2008
