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Call Center Processor Jobs in Charlotte, MI (NOW HIRING)

American 1 Credit Union

Call Center Specialist

Jackson, MI · On-site

$19.08/hr

Do you have experience working in a Call Center? Are you focused on finding solutions for customers ... Core Process, Policy and Procedure Review and Recommendations: Responsible for following all core ...

Sparrow Foundation

ROOM SERVICE REP

Lansing, MI · On-site

$16.25 - $22/hr

Coordinates call center processes with production and tray line. * Generates tray tickets and other reports as needed. * Performs all functions of Call Center. * Ensures successful flow of call ...

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How much do call center processor jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for call center processor in Charlotte, MI is $15.38, according to ZipRecruiter salary data. Most workers in this role earn between $12.36 and $17.69 per hour, depending on experience, location, and employer.
Infographic showing various Call Center Processor job openings in Charlotte, MI as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $31,995 per year, or $15.4 per hour.

Call Center & Exceptions Supervisor

East Lansing, MI • On-site

Conduent, Inc.
IT Services • 10K+ employees
Learn more about Conduent, Inc.external

$44K - $58K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Conduent rating

6.1

Company rating: 6.1 out of 10

Based on 190 frontline employees who took The Breakroom Quiz

Job description


We are seeking an experienced and results-driven Call Center & Exceptions Supervisor to lead the daily operations of our customer support and exception processing teams.
This role is responsible for driving operational performance, ensuring service excellence, and developing a high-performing team while maintaining strong client relationships and compliance with established procedures.
Responsibilities
  • Manage the daily operations of the Call Center and Exceptions teams.
  • Ensure team performance meets KPIs, SLAs, and operational goals.
  • Serve as the primary contact for escalated client and Level 2 support issues.
  • Develop and improve call center processes to drive efficiency and service excellence.
  • Monitor operations through reporting and audits, identifying opportunities for improvement.
  • Provide regular coaching, feedback, and performance management to team members.
  • Communicate process changes, business updates, and client requirements to the team.
  • Support employee development by identifying training and growth opportunities.
  • Promote continuous improvement through analysis of operational metrics and best practices.
  • Ensure compliance with company policies, procedures, and quality standards.

Qualifications
  • 5+ years of leadership experience in a high-volume payment processing, call center, or operations environment.
  • Experience managing teams of 10 or more employees.
  • Familiarity with call center and IVR systems, including basic troubleshooting and issue triage.
  • Strong attention to detail and accuracy.
  • Ability to identify, investigate, and resolve reconciliation discrepancies.
  • Experience working with bank partners and internal stakeholders to resolve issues.
  • Experience tracking, analyzing, and reporting on operational metrics.
  • Strong communication, problem-solving, and coaching skills.
  • Experience in delivering on contract requirements/service level agreements.
  • Proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word) and other business applications.

Preferred Qualifications
  • Bachelor's degree.

Flexible Working
At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:
  • Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.

Working For You
Perks and rewards designed for you:
  • Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
  • Retirement Savings: We will support you as you save for your future.
  • Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
  • Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
  • Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
  • Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
  • Great Work Environment: We are proud of our award-winning culture and the recognition we've received for our diversity efforts.

Join Us
At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates.
We strive to create a culture where you can:
  • Bring your authentic self to work.
  • Grow and thrive, both personally and professionally.
  • Make a difference with our clients, in our communities, and with the millions of people we support.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $44,660 - $58,000.
About Us
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the Team
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

What Conduent employees say

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About Conduent

Sourced by ZipRecruiter

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Florham Park, NJ, US

Year founded

2017

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