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Call Center Phone Associate Jobs in Florida (NOW HIRING)

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

... and phone systems. * Basic clerical experience including data entry and record keeping. * Ability to work flexible hours to accommodate call center shifts. Preferred Qualifications: * Associate ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

... and phone systems. * Basic clerical experience including data entry and record keeping. * Ability to work flexible hours to accommodate call center shifts. Preferred Qualifications: * Associate ...

Age Rejuvenation

Call Center Associate

Tampa, FL · On-site

$20 - $22/hr

Call Center Associate - New Patient Services AgeRejuvenation | Tampa, FL Now Hiring - Immediate ... phone consultations with prospective patients to understand their goals and needs Educate callers ...

Age Rejuvenation

Call Center Associate

Tampa, FL · On-site

$20 - $22/hr

Call Center Associate - New Patient ServicesAgeRejuvenation | Tampa, FL Now Hiring - Immediate ... phone consultations with prospective patients to understand their goals and needs Educate callers ...

Independent Living Systems LLC

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

Familiarity with inbound and outbound customer service processes and phone systems. * Basic ... Associate's degree * Experience specifically in healthcare services or medical contact centers.

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

Familiarity with inbound and outbound customer service processes and phone systems. * Basic ... Associate's degree * Experience specifically in healthcare services or medical contact centers.

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Cities in Florida with the most Call Center Phone Associate job openings:

Infographic showing various Call Center Phone Associate job openings in Florida as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Call Center Agent

Miami, FL • On-site

Independent Living Systems
Health Care and Social Assistance • 501 - 1,000 employees
Learn more about Independent Living Systemsexternal

$14.25 - $19/hr

Full-time

Re-posted 15 days ago

Independent Living Systems rating

6.5

Company rating: 6.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.

About the Role:

As a Call Center Agent within the Health Care Services industry, you will serve as a vital point of contact between members, healthcare providers, and administrative teams. Your primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and resolving concerns with professionalism and empathy. You will contribute to the smooth operation of the call center by maintaining accurate records and adhering to established protocols and compliance standards. This role demands the ability to handle a high volume of calls while maintaining a calm and courteous demeanor, ensuring that each interaction supports positive patient experiences and organizational goals. Ultimately, your efforts will help facilitate effective communication and support the delivery of quality healthcare services.

Minimum Qualifications:

  • High School Diploma or GED
  • Proven experience working in a call center environment, preferably within healthcare or a related field.
  • Ability to manage high volume call center demands.
  • Familiarity with inbound and outbound customer service processes and phone systems.
  • Basic clerical experience including data entry and record keeping.
  • Ability to work flexible hours to accommodate call center shifts.

Preferred Qualifications:

  • Associate's degree
  • Experience specifically in healthcare services or medical call centers.
  • Knowledge of healthcare terminology and patient privacy regulations such as HIPAA.
  • Proficiency with customer relationship management (CRM) software.
  • Certification in customer service or call center operations.

Responsibilities:

  • Handle a high volume of inbound and outbound calls in a professional and courteous manner.
  • Provide accurate information regarding healthcare services, appointment scheduling, and patient inquiries.
  • Document call details and update patient records using call center phone systems and clerical tools.
  • Collaborate with healthcare providers and administrative staff to resolve patient issues and escalate concerns when necessary.
  • Maintain compliance with healthcare regulations and organizational policies during all communications.



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