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Call Center Performance Manager Jobs in Illinois

Legacy Parking

Call Center Representative

Chicago, IL

$16.50 - $20.50/hr

Description Legacy Parking is a quickly growing parking management company that is looking to add a Call Center Representative to our team in Downtown Chicago. Our Call Center team is the voice of ...

Sralab

Call Center Representative - Scheduler

Chicago, IL · On-site

$17.05 - $27.45/hr

During the scheduling phone calls, the outpatient services call center representative will be responsible for the management of the pre-registration data within the Cerner system. In addition, the ...

Johnstone Supply

Call Center Associate

Chicago, IL · On-site

Call Center Associate Johnstone Supply - Heartland Group is now hiring a Call Center Associate for ... General knowledge on how to manage profit and loss in order to maximize financial performance.

Ascensus, LLC.

Call Center Representative

Chicago, IL · On-site

$19/hr

As part of our Call Center hiring efforts, we're using a video screening process. To learn more and ... This step accelerates the interview process, moving qualified candidates to hiring manager ...

ASCENSUS

Call Center Representative

Chicago, IL · Remote

$19/hr

As part of our Call Center hiring efforts, we're using a video screening process. To learn more and ... This step accelerates the interview process, moving qualified candidates to hiring manager ...

Ascensus

Call Center Representative

Chicago, IL · On-site

$19/hr

As part of our Call Center hiring efforts, we're using a video screening process. To learn more and ... This step accelerates the interview process, moving qualified candidates to hiring manager ...

SMS Inc

Call Center

Wheeling, IL · On-site

Call leads and prospects to generate interest in our services * Schedule appointments for our ... Advancement- ** career opportunity for management and other opportunities within our company

Ardmore Roderick

Call Center Rep

Chicago, IL · On-site

$16 - $20.50/hr

... program management services through strong leadership, hands-on involvement and a personalized ... Qualifications Recommended skills Call Center Call Center Operations Call Center Rep Customer ...

Setup Winks

Call Center Representative

Chicago, IL · On-site

Ability to work in a fast-paced environment and manage multiple tasks. * Proficiency in computer ... Competitive salary and performance-based bonuses. * Health, dental, and vision insurance. * 401(k) ...

Ardmore Roderick

Call Center Rep

Chicago, IL

$16 - $20.50/hr

... program management services through strong leadership, hands-on involvement and a personalized ... Qualifications Recommended skills Call Center Call Center Operations Call Center Rep Customer ...

Cars

Performance Manager II

Chicago, IL · On-site

We like to say we Rise Together - putting people at the center of what we do, from consumer to ... Join a team that's driving real change in the automotive industry. Sr. Performance Manager Be ...

Cars Commerce

Performance Manager II

Chicago, IL · On-site

We like to say we Rise Together - putting people at the center of what we do, from consumer to ... Join a team that's driving real change in the automotive industry. Sr. Performance Manager Be ...

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All JobsCall Center Performance JobsCall Center Performance Manager JobsCall Center Performance Manager Jobs in Illinois

Call Center Performance Manager information

What does a call center performance manager do?

A Call Center Performance Manager is responsible for monitoring, analyzing, and improving the efficiency and effectiveness of a call center's operations. They oversee team performance, set targets, implement strategies for process improvement, and ensure customer service standards are met. This role often involves coaching team leaders, analyzing key performance indicators (KPIs), and using data to identify areas for improvement. The manager collaborates with other departments to optimize workflows and resolve issues impacting customer satisfaction.

What are the key skills and qualifications needed to thrive as a call center performance manager?

To thrive as a Call Center Performance Manager, you need strong leadership, data analysis, and operational management skills, often supported by a bachelor's degree in business or a related field. Proficiency with workforce management software, CRM platforms, and performance analytics tools is typically required. Excellent communication, problem-solving, and motivational abilities set top performers apart in this role. These skills are crucial for optimizing team productivity, ensuring customer satisfaction, and achieving organizational targets in a dynamic call center environment.

What are some common challenges faced by a call center performance manager and how can they be addressed?

A common challenge for Call Center Performance Managers is balancing high-quality customer service with productivity targets. Managers often need to motivate teams to meet key performance indicators (KPIs) while ensuring agents maintain positive interactions with customers. Addressing this requires strong coaching skills, clear communication of expectations, and the use of real-time performance analytics. Regular feedback sessions and targeted training can also help agents improve both efficiency and service quality. Additionally, fostering a collaborative team environment helps manage stress and encourages continuous improvement.

What is the difference between Call Center Performance Manager vs Call Center Supervisor?

AspectCall Center Performance ManagerCall Center Supervisor
Primary FocusMonitoring and improving overall performance metrics, analytics, and strategic planningOverseeing daily operations, managing agents, and ensuring service quality
Required CredentialsTypically a bachelor’s degree in business, communications, or related field; experience in performance analysisHigh school diploma or equivalent; experience in customer service and team supervision
Work EnvironmentOffice-based, analytical, strategic planning settingOperational, team management in call center environment
Common UsageUsed by organizations focusing on performance metrics and process improvementsUsed by organizations managing daily call center operations

The Call Center Performance Manager primarily focuses on analyzing performance data and implementing strategies to enhance overall efficiency, while the Call Center Supervisor manages daily team operations and ensures customer service standards are met. Both roles are essential but differ in scope and responsibilities.

What cities in Illinois are hiring for Call Center Performance Manager jobs?

Cities in Illinois with the most Call Center Performance Manager job openings:

Infographic showing various Call Center Performance Manager job openings in Illinois as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution.

Call Center Representative

Chicago, IL

Legacy Parking
Facilities Support Services • 51 - 200 employees
Learn more about Legacy Parkingexternal

$16.50 - $20.50/hr

Part-time

Re-posted 29 days ago

Job description

Description

Legacy Parking is a quickly growing parking management company that is looking to add a Call Center Representative to our team in Downtown Chicago. Our Call Center team is the voice of our company, and we are looking to hire someone who has a positive attitude and give off a cheerful demeanor. It's crucial that the person in this position is customer service oriented and has the ability to communicate effectively in English (Spanish is a plus).


Primary Responsibilities:

  • Answer a high volume of inbound calls
  • Resolve customer concerns while providing top of the line service
  • Navigate internal database and input customer information
  • Utilize customer service experience to assist coworkers and teammates with issues they are unable to resolve
  • Provide an excellent customer experience with every call

Qualifications:

  • Technical Troubleshooting Experience and an understanding of Windows based PC hardware and Software.
  • Ability to work in fast paced environment
  • Ability to navigate multiple internet-based applications simultaneously
  • Excellent verbal and written communication skills

Must have weekend and night availability - shift differential for weekend and/or overnight shifts. Part-time hours needed.


This is not a remote position. It is required to be onsite.

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