$85K - $100K/yr
About the Job The Call Center Manager is responsible for overseeing daily operations of the call center to ensure prompt, professional responses to customer inquiries. This position manages a team of ...
Quick apply
$85K - $100K/yr
About the Job The Call Center Manager is responsible for overseeing daily operations of the call center to ensure prompt, professional responses to customer inquiries. This position manages a team of ...
Edmonds, WA · On-site +1
$25.25 - $39.14/hr
The Call Center hours are Monday - Saturday 7:00am - 6:00pm and candidates must be available during these hours. One application is sufficient, we ask that you do not apply to multiple of the Call ...
Edmonds, WA · On-site +1
$25.25 - $39.14/hr
The Call Center hours are Monday - Saturday 7:00am - 6:00pm and candidates must be available during these hours. One application is sufficient, we ask that you do not apply to multiple of the Call ...
$12.58 - $18.52/hr
Call Center Morning Location: Atlanta, GA, 30303Skills Required: * Call Center * Flexible * 24hr Call Center The Call Center Morning position requires an individual who is able to work in a fast ...
$12.58 - $18.52/hr
Call Center Morning Location: Atlanta, GA, 30303Skills Required: * Call Center * Flexible * 24hr Call Center The Call Center Morning position requires an individual who is able to work in a fast ...
Mesilla, NM · On-site
$14.75 - $19.50/hr
Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We ...
Mesilla, NM · On-site
$14.75 - $19.50/hr
Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We ...
Call Center ManagerLocation: Atlanta, GA, 30303Skills: Call Center We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will ...
Call Center ManagerLocation: Atlanta, GA, 30303Skills: Call Center We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will ...
Salina, KS · On-site
Operates SRHC customer call center for the health center as a single access contact to the public, patient, physician and internally in a busy consolidated call center environment. Provides routine ...
Salina, KS · On-site
Operates SRHC customer call center for the health center as a single access contact to the public, patient, physician and internally in a busy consolidated call center environment. Provides routine ...
Wichita, KS · On-site
$14.75 - $19.50/hr
Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We ...
Wichita, KS · On-site
$14.75 - $19.50/hr
Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We ...
Littleton, CO · On-site
$16.37 - $18.98/hr
Call Center This job exists to ensure incoming calls are handled professionally, courteously and efficiently and callers have their needs met and a satisfying experience when calling Clinica Family ...
Littleton, CO · On-site
$16.37 - $18.98/hr
Call Center This job exists to ensure incoming calls are handled professionally, courteously and efficiently and callers have their needs met and a satisfying experience when calling Clinica Family ...
Radium Springs, NM · On-site
$11.50 - $15.25/hr
Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We ...
Radium Springs, NM · On-site
$11.50 - $15.25/hr
Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We ...
Las Cruces, NM · On-site
$10.75 - $14.25/hr
Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We ...
Las Cruces, NM · On-site
$10.75 - $14.25/hr
Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We ...
Killeen, TX · On-site
$13.50 - $17.75/hr
Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We ...
Killeen, TX · On-site
$13.50 - $17.75/hr
Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We ...
Charlotte, NC · On-site
$14.75 - $19.25/hr
Entry Level Call Center Agent | Call Center Agent ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry ...
Charlotte, NC · On-site
$14.75 - $19.25/hr
Entry Level Call Center Agent | Call Center Agent ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry ...
East Hartford, CT · On-site
$16 - $19.75/hr
Call Center Representative East Hartford, CT, United States $ 17.00 - 18.00 (US Dollar) Call Center Representative needs call center/dispatcher experience. Call Center Representative requires: * Must ...
East Hartford, CT · On-site
$16 - $19.75/hr
Call Center Representative East Hartford, CT, United States $ 17.00 - 18.00 (US Dollar) Call Center Representative needs call center/dispatcher experience. Call Center Representative requires: * Must ...
Salina, KS · On-site
Operates SRHC customer call center for the health center as a single access contact to the public, patient, physician and internally in a busy consolidated call center environment. Provides routine ...
Salina, KS · On-site
Operates SRHC customer call center for the health center as a single access contact to the public, patient, physician and internally in a busy consolidated call center environment. Provides routine ...
Savannah, GA · On-site
$15 - $18.75/hr
Call Center Representative MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple ...
Savannah, GA · On-site
$15 - $18.75/hr
Call Center Representative MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple ...
$20 - $21/hr
Call Center Representative About NYPCC New York Psychotherapy and Counseling Center (NYPCC) is New York State's largest community mental health clinic, serving more than 15,000 clients each month ...
$20 - $21/hr
Call Center Representative About NYPCC New York Psychotherapy and Counseling Center (NYPCC) is New York State's largest community mental health clinic, serving more than 15,000 clients each month ...
Pikesville, MD · On-site
$15.25 - $19.25/hr
Description Call Center Representative At Clinical Associates , we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house ...
Pikesville, MD · On-site
$15.25 - $19.25/hr
Description Call Center Representative At Clinical Associates , we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house ...
$15.25 - $20.25/hr
Call Center Agents Jobs for Humanity is collaborating with Upwardly Global and with Morris Insurance Agency to build an inclusive and just employment ecosystem. We support individuals coming from all ...
$15.25 - $20.25/hr
Call Center Agents Jobs for Humanity is collaborating with Upwardly Global and with Morris Insurance Agency to build an inclusive and just employment ecosystem. We support individuals coming from all ...
Pikesville, MD · On-site
$15.25 - $19.25/hr
Call Center Representative At Clinical Associates , we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house specialists in areas ...
Pikesville, MD · On-site
$15.25 - $19.25/hr
Call Center Representative At Clinical Associates , we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house specialists in areas ...
Manhattan, NY · On-site
$17.75 - $22/hr
Call Center Representative We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering ...
Manhattan, NY · On-site
$17.75 - $22/hr
Call Center Representative We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering ...
$10.82 - $12.11
1% of jobs
$12.11 - $13.40
4% of jobs
$13.40 - $14.69
9% of jobs
$15.79 is the 25th percentile. Wages below this are outliers.
$14.69 - $15.97
13% of jobs
$15.97 - $17.26
22% of jobs
The median wage is $17.36 / hr.
$17.26 - $18.55
22% of jobs
$19.02 is the 75th percentile. Wages above this are outliers.
$18.55 - $19.84
14% of jobs
$19.84 - $21.13
8% of jobs
$21.13 - $22.42
4% of jobs
$22.42 - $23.71
3% of jobs
$23.71 - $25
1% of jobs
$10
$17
$25
About the Job
The Call Center Manager is responsible for overseeing daily operations of the call center to ensure prompt, professional responses to customer inquiries. This position manages a team of call center representatives, including scheduling, performance coaching, training, and feedback, to maintain high service standards and productivity. The Call Center Manager monitors call metrics, analyzes performance data, and implements process improvements to enhance efficiency and customer satisfaction. The role includes handling sales and ensuring consistent communication across departments. The Call Center Manager also contributes to setting sales goals, maintaining call scripts and procedures, and supporting a positive, collaborative work environment.
Qualifications
Strong contact center management skills, including experience overseeing call volume, staffing, and performance metrics.
Proven ability to drive customer satisfaction through service quality, problem resolution, and a customer-centric approach.
Team management capabilities, including coaching, training, mentoring, and developing call center representatives.
Analytical skills to interpret call data, identify trends, and implement operational improvements.
Excellent communication skills for clear, professional interactions with customers, team members, and cross-functional partners.
Prior experience in call center leadership, customer service management, or a related supervisory role.
Familiarity with call center software, CRM systems (Lead Perfection), and basic reporting tools.
Ability to work on-site in Miami, FL, with strong organizational skills and attention to detail.
High school diploma or equivalent required; Associate or Bachelor's degree in Business, Communications, or a related field preferred.
Experience in the home improvement, construction, or building products industry is a plus.
Sourced by ZipRecruiter
W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs. As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.
Recruiting and staffing services
501 - 1,000 Employees
Frisco, TX, US
2006
