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Call Center Equipment Provided Jobs in Fulton, MD

MedStar Health

Supervisor Call Center

Washington, DC · On-site

$49K - $87K/yr

About the Job Our call center has a leadership opportunity located at MedStar Georgetown University ... provides leadership training and technical expertise related to communication systems and equipment ...

Clinical Associates

CALL CENTER REPRESENTATIVE

Pikesville, MD · On-site

$15.25 - $19.25/hr

Our ideal candidates must be willing to work in a team environment, high volume call center and go above and beyond in providing customer service to our patients. We are a multi-specialty healthcare ...

ROCS Grad Staffing

Be Seen First

Call Center Representative

Rockville, MD · On-site

$24 - $28/hr

As a Call Center Representative, you will serve as the first point of contact for customers, providing exceptional customer service through phone, email, or chat. You will be responsible for ...

Medium

Call Center Supervisor

Bethesda, MD · On-site

$70 - $90/hr

The mission of the program is to provide, coordinate, and manage information technology and to advance computational science. In this role, you will support a Call Center that receives and ...

ROCS Grad Staffing

Call Center Representative

Rockville, MD · On-site

$16.25 - $20.50/hr

As a Call Center Representative, you will serve as the first point of contact for customers, providing exceptional customer service through phone, email, or chat. You will be responsible for ...

Sparkbit 360

Call Center Agent

Washington, DC · On-site

$17 - $22.25/hr

Call Center Agent We are seeking a dedicated and motivated Call Center Agent to join our dynamic ... Provide accurate information about products, services, and company policies * Document all customer ...

Sparkbit 360

Call Center Agent

Washington, DC · On-site

$16 - $26/hr

Provide accurate information about products, services, and company policies * Document all customer ... Proven experience in a call center or customer service role * Excellent verbal and written ...

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Call Center Equipment Provided information

See Fulton, MD salary details

$10

$17

$24

How much do call center equipment provided jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for call center equipment provided in Fulton, MD is $17.49, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $18.80 per hour, depending on experience, location, and employer.

What is a call center equipment provided?

A Call Center Equipment Provided job is a remote customer service or support position where the employer supplies necessary equipment, such as a headset, computer, and software. This ensures employees have the proper tools to handle calls efficiently. Typically, companies do this to maintain security, compatibility, and performance standards. However, employees may still need to meet internet speed and workspace requirements.

What are the key skills and qualifications needed to thrive in the call center equipment provided position, and why are they important?

To excel in a Call Center role where equipment is provided, candidates need strong verbal communication skills, customer service experience, and basic computer literacy, often with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call management systems, and headset operation is beneficial. Patience, active listening, and problem-solving abilities help individuals succeed in fast-paced, customer-oriented environments. These skills are crucial for efficiently resolving inquiries, maintaining customer satisfaction, and ensuring smooth call center operations.

What kind of equipment is typically provided for call center positions, and how is it set up?

For call center roles that provide equipment, employers usually supply a computer or laptop, a headset with microphone, and sometimes a secure internet connection device. During onboarding, clear instructions or virtual technical support are offered to help set up the equipment at home, ensuring it is configured properly for company systems and call software. This support helps you get started quickly and minimizes potential technical issues. If you encounter problems, ongoing IT assistance is often available to keep you connected and productive.

What are popular job titles related to Call Center Equipment Provided jobs in Fulton, MD?

For Call Center Equipment Provided jobs in Fulton, MD, the most frequently searched job titles are:

What job categories do people searching Call Center Equipment Provided jobs in Fulton, MD look for?

The top searched job categories for Call Center Equipment Provided jobs in Fulton, MD are:

What cities near Fulton, MD are hiring for Call Center Equipment Provided jobs?

Cities near Fulton, MD with the most Call Center Equipment Provided job openings:

Call Center Equipment Provided jobs near you
Infographic showing various Call Center Equipment Provided job openings in Fulton, MD as of August 2026, with employment types broken down into 81% Full Time, and 19% Part Time. Highlights an 93% In-person, and 7% Remote job distribution, with an average salary of $36,386 per year, or $17.5 per hour.

Supervisor Call Center

MedStar Health

Washington, DC • On-site

$49K - $87K/yr

Full-time

Posted 15 days ago

Medstar Health rating

7.8

Company rating: 7.8 out of 10

Based on 240 frontline employees who took The Breakroom Quiz

128th of 891 rated healthcare providers

Job description

About the Job
Our call center has a leadership opportunity located at MedStar Georgetown University Hospital. This role is responsible for overseeing Call Center operations at MedStar Health's Georgetown University Hospital (MGUH) ensuring the safe efficient and uninterrupted delivery of communication services across the hospital. This role provides leadership training and technical expertise related to communication systems and equipment ensuring staff are equipped to effectively manage daily operations and respond to emergent situations. Responsibilities include establishing and maintaining productivity standards managing and updating critical communication databases and providing administrative support for communication systems and workflows. The position is also responsible for the inventory management distribution and maintenance of telecommunications equipment including pagers and related communication devices. In addition, this role plays a critical part in the emergency preparedness and response functions of the Call Center helping ensure reliable communication during emergency events and hospital-wide incidents. Collaborates closely with the Department Director on the planning and implementation of both short- and long-term operational goals while supporting program development and process improvement initiatives.
Primary Duties and Responsibilities
  • Oversee the day-to-day operations of the Hospital Call Center to ensure safe efficient and uninterrupted communication services across the hospital 24/7.
  • Supervises Call Center associates providing daily leadership coaching performance feedback training and operational support to ensure high-quality service and accountability.
  • Serves as the frontline leader and primary escalation point for communication-related issues including urgent pager issues emergency codes service disruptions and customer service concerns.
  • Monitors staffing schedules call volume workflow and coverage needs to ensure appropriate staffing levels during peak periods weekends holidays and emergency situations.
  • Supports onboarding and training of new associates ensuring competency in call handling paging protocols emergency communication procedures downtime procedures and communication systems such as SPOK.
  • Provides technical expertise related to hospital communication systems including phones pagers on-call schedules directories code paging and emergency notification platforms.
  • Maintains and updates critical communication databases directories and escalation pathways to ensure timely and accurate communication.
  • Manages inventory activation deactivations distribution and tracking of telecommunication equipment including pagers and related devices.
  • Supports emergency preparedness and hospital incident response by ensuring the Call Center maintains operational readiness during emergencies disasters and system outages.
  • Participates in multidisciplinary and quality service improvement teams and maintains effective working relationships with other departments.
  • Assists the Department Director with administrative responsibilities reporting auditing productivity policy development and process improvement initiatives.
  • Ensures all operations are conducted in compliance with regulatory requirements and hospital policies procedures and service standards.
  • Performs other duties and responsibilities that are appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this classification and is not to be considered as all inclusive.

Minimal Qualifications
Education
  • Bachelor's degree preferred
  • High School Diploma or GED required
  • One year of relevant education may be substituted for one year of required work experience.

Experience
  • 1-2 years Customer Service and/or Call Center Operations Experience preferred
  • 1-2 years Supervisory Experience preferred
  • One year of relevant professional-level work experience may be substituted for one year of required education.

Knowledge Skills and Abilities
  • Sound leadership management and organizational skills in.
  • Knowledge of healthcare telecommunications systems and related equipment.
  • Possess good written and verbal communication skills.
  • Ability to present information and justification with tact and sound reasoning.
  • Familiar with telecommunication systems equipment and operational effectiveness.
  • Knowledge of paging technologies and emergency procedures.
  • Knowledge of good customer communication practices and procedures.

This position has a hiring range of
USD $49,192.00 - USD $87,422.00 /Yr.

What Medstar Health employees say

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About Medstar Health

Sourced by ZipRecruiter

MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Columbia, MD, US

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