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Call Center Associate Jobs in Bridgeton, NJ (NOW HIRING)

Ned's Home

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Call Center Representative $24-26/hr

Fairfield, NJ · On-site

$24 - $26/hr

High school diploma or GED required; associate's degree preferred. * 1-2 years of customer service or call center experience preferred. Company Description Ned's Home is currently hiring individuals ...

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Call Center Associate information

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How much do call center associate jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for call center associate in Bridgeton, NJ is $16.61, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $18.32 per hour, depending on experience, location, and employer.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

What are the most commonly searched types of Call Center jobs in Bridgeton, NJ?

The most popular types of Call Center jobs in Bridgeton, NJ are:

What cities near Bridgeton, NJ are hiring for Call Center Associate jobs?

Cities near Bridgeton, NJ with the most Call Center Associate job openings:

Infographic showing various Call Center Associate job openings in Bridgeton, NJ as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,539 per year, or $16.6 per hour.

Call Center Representative $24-26/hr

Ned's Home

Fairfield, NJ • On-site

$24 - $26/hr

Full-time

Medical, Dental, Vision, PTO

Posted 27 days ago

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Job description

Call Center Customer Service Representative (High-Volume Call Center) Job Description

Job Title: Customer Service Representative (CSR) – High-Volume Call Center

Job Summary:
We are seeking a dependable and customer-focused Customer Service Representative to join our high-volume call center team. In this role, you will manage a large number of inbound and outbound calls while delivering exceptional customer service. The ideal candidate is an excellent communicator, can multitask in a fast-paced environment, and is committed to resolving customer concerns efficiently and professionally.

Key Responsibilities:

  • Handle a high volume of inbound and outbound customer calls daily.
  • Respond to customer inquiries regarding products, services, billing, and account information.
  • Resolve customer issues by identifying needs, researching solutions, and following company procedures.
  • Accurately document customer interactions in the CRM system.
  • Meet or exceed performance metrics, including call quality, productivity, average handle time, and customer satisfaction.
  • Process orders, returns, payments, and account updates as needed.
  • Escalate complex issues to the appropriate department when necessary.
  • Maintain confidentiality of customer information and comply with company policies.
  • Stay current on company products, services, and procedures.

Qualifications:

  • High school diploma or GED required; associate's degree preferred.
  • 1–2 years of customer service or call center experience preferred.

Company Description

Ned's Home is currently hiring individuals that want to be part of a fast growing home service provider with a ton of growth opportunities!!!