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Call Center Analytics Manager Jobs in Arizona (NOW HIRING)

Socket.dev

Call Center Manager

Arizona City, AZ · On-site

Establish clear operating rhythms and accountability for supervisors, including huddles, 1:1s, coaching, call reviews, and performance management. * Use contact center data and KPIs to identify ...

C2 Tactical

Call Center Agent

Phoenix, AZ · On-site

$15 - $19.50/hr

Call Center Agent Answer incoming calls for multiple businesses in a small call center environment ... management system for classes and other offerings. Answering Incoming Calls (80%) Answer all ...

LHH US

Call Center Representative

Phoenix, AZ · Hybrid

$18/hr

Call Center Representative LHH Recruitment Solutions is partnering with a company in North Phoenix ... Pay Details: $17.00 to $18.00 per hour Search managed by: Cassandra Nienow Benefit offerings ...

LHH US

Call Center Representative

Phoenix, AZ · Hybrid

$18/hr

Call Center Representative LHH Recruitment Solutions is partnering with a company in North Phoenix ... Pay Details: $17.00 to $18.00 per hour Search managed by: Cassandra Nienow Benefit offerings ...

C2 Tactical

Call Center Agent

Phoenix, AZ · On-site

$15 - $19.75/hr

... into customer management system for classes and other offerings. Responsibilities and Duties ... Previous call center experience preferred * Firearms knowledge a plus * Sitting at a desk for long ...

Ztek Consulting INC

Call Center Agent

Mesa, AZ · On-site

$15 - $19.50/hr

Keep management team informed of client feedback * Make outbound follow-up calls to shareholders in ... Strong problem solving and analytical skills * Customer Centric. * Ability to work accurately under ...

TEKsystems

Call Center Representative

Tempe, AZ

$21/hr

Meet quality, accuracy, and productivity metrics, managing approximately 50-100 calls per day ... Minimum 1 year of recent call center experience within the last 2-3 years. * Strong customer ...

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Call Center Analytics Manager information

What cities in Arizona are hiring for Call Center Analytics Manager jobs?

Cities in Arizona with the most Call Center Analytics Manager job openings:

Infographic showing various Call Center Analytics Manager job openings in Arizona as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution.

Call Center Supervisor

Scottsdale, AZ • On-site

Pinnacle Fertility
Health Care and Social Assistance • 501 - 1,000 employees
Learn more about Pinnacle Fertilityexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Pinnacle Fertility rating

6.3

Company rating: 6.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

About Us
Pinnacle Fertility is a leading fertility care platform dedicated to fulfilling dreams by building families. With a network of clinics across the nation, we deliver innovative technology, compassionate patient care, and comprehensive fertility treatments to ensure a personalized, high-touch experience for families on their journey to parenthood. Learn more at www.pinnaclefertility.com.
About the Role
The Call Center Supervisor is an ideal opportunity for those seeking to be an integral part of a fertility patient's journey towards becoming a parent. If you are customer service minded, compassionate, enjoy a fast-paced environment with a variety of duties, then this is role for you. The Call Center Supervisor position at Pinnacle will allow you to engage with the patient throughout their journey while working closely with a multidisciplinary team to provide excellent patient care.
We are seeking a Call Center Supervisor to join our dedicated team at Pinnacle Fertility in Scottsdale, AZ. This is a full-time position onsite position.
Responsibilities:
  • Lead and manage both domestic and international call center teams to ensure alignment with company goals and service standards.
  • Monitor performance, coach agents, and conduct regular quality audits for continuous improvement.
  • Track KPIs and manage reporting, ensuring targets are met and customer satisfaction remains high.
  • Oversee script development, agent training, and ongoing coaching to enhance customer interactions and drive conversions.
  • Act as the main escalation contact, resolving issues and maintaining compliance with data privacy laws and company guidelines.
  • Coordinate across time zones for seamless operations and collaborate with internal teams for consistent messaging and solutions.

Requirements:
  • 5+ years of experience in a call center environment required
  • 2+ years in a supervisory role, preferably in customer or patient-facing support required
  • 1 year of healthcare experience preferred
  • Strong problem-solving skills, calm under pressure, with a focus on patient satisfaction.
  • Proven leadership skills in team development, mentoring, and performance management.
  • Familiarity with call center technology and tools preferred

Compensation & Benefits:
  • Salary: Final offers based on experience, skills, and qualifications).
  • Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be provided during the interview process.

Diversity & Inclusivity at Pinnacle Fertility
At Pinnacle Fertility, we celebrate and value diversity. We serve everyone, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we embrace the diversity of our patients, we foster an inclusive work environment where team members feel supported and empowered. We are proud to be an equal-opportunity employer and encourage applicants from all backgrounds, abilities, and life experiences to apply.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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