Technical Product Manager
$169K - $195K/yr
Hands-on knowledge of Amazon Connect or enterprise contact center platforms. * Understanding of IVR design, contact flows, call routing, and customer experience optimization. * Knowledge of AWS cloud ...
Technical Product Manager
$169K - $195K/yr
Hands-on knowledge of Amazon Connect or enterprise contact center platforms. * Understanding of IVR design, contact flows, call routing, and customer experience optimization. * Knowledge of AWS cloud ...
Go-to-Market - Saint Paul, MN, USA
Saint Paul, MN · On-site
$150K - $200K/yr
These include frontend and backend engineers, AI research scientists, and others from Amazon ... You'll own the full sales cycle for new customers - from first call to close - while also getting ...
Go-to-Market - Saint Paul, MN, USA
Saint Paul, MN · On-site
$150K - $200K/yr
These include frontend and backend engineers, AI research scientists, and others from Amazon ... You'll own the full sales cycle for new customers - from first call to close - while also getting ...
Go-to-Market - Minneapolis, MN, USA
Minneapolis, MN · On-site
$150K - $200K/yr
These include frontend and backend engineers, AI research scientists, and others from Amazon ... You'll own the full sales cycle for new customers - from first call to close - while also getting ...
Go-to-Market - Minneapolis, MN, USA
Minneapolis, MN · On-site
$150K - $200K/yr
These include frontend and backend engineers, AI research scientists, and others from Amazon ... You'll own the full sales cycle for new customers - from first call to close - while also getting ...
Call Amazon information
See Maple Grove, MN salary details
$11.08 - $12.40
1% of jobs
$12.40 - $13.72
4% of jobs
$13.72 - $15.04
9% of jobs
$16.16 is the 25th percentile. Wages below this are outliers.
$15.04 - $16.36
13% of jobs
$16.36 - $17.68
22% of jobs
The median wage is $17.78 / hr.
$17.68 - $19
22% of jobs
$19.48 is the 75th percentile. Wages above this are outliers.
$19 - $20.32
14% of jobs
$20.32 - $21.64
8% of jobs
$21.64 - $22.96
4% of jobs
$22.96 - $24.28
3% of jobs
$24.28 - $25.60
1% of jobs
$11
$18
$25
How much do call amazon jobs pay per hour?
As of Aug 22, 2026, the average hourly pay for call amazon in Maple Grove, MN is $18.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $19.71 per hour, depending on experience, location, and employer.
What does it mean to call Amazon?
To 'call Amazon' typically refers to contacting Amazon's customer service department by phone. Customers may call Amazon to get help with orders, returns, account issues, technical problems, or to ask questions about products and services. Amazon provides customer support through various channels, but calling is often preferred for immediate assistance. The phone number for Amazon customer service can vary by country, and support is usually available 24/7. It's helpful to have your order details and account information ready when you call.
What are the key skills and qualifications needed to thrive as an Amazon Customer Service Representative?
To thrive as an Amazon Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, online chat platforms, and order management tools is typically required. Patience, empathy, and adaptability help you effectively resolve customer concerns and provide a positive experience. These skills are vital for maintaining customer satisfaction and upholding Amazon’s reputation for excellent service.
What are some common challenges faced by customer service representatives in the call Amazon role, and how can they be addressed?
Customer service representatives working in the Call Amazon role often encounter high call volumes, managing diverse customer concerns, and adapting to frequent updates in company policies. Staying organized, maintaining patience, and using active listening skills are key to effectively resolving issues. Team collaboration and ongoing training sessions help representatives stay informed and supported, ensuring they can provide accurate information and maintain high customer satisfaction.
What is the difference between Call Amazon vs Call Center Representative?
| Aspect | Call Amazon | Call Center Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; customer service skills | High school diploma or equivalent; customer service skills |
| Work Environment | Amazon customer service centers or remote | Call centers, customer service offices, or remote |
| Employer & Industry | Amazon, e-commerce, retail | Various industries including retail, telecom, finance |
| Common Search Intent | Customer support at Amazon | General customer service roles |
Call Amazon and Call Center Representative roles share similar credentials and work environments, focusing on customer service. However, Call Amazon specifically refers to customer support positions within Amazon, often involving e-commerce issues, while Call Center Representative is a broader term applicable across multiple industries. Both roles require strong communication skills and are vital for maintaining customer satisfaction.
What are popular job titles related to Call Amazon jobs in Maple Grove, MN?
For Call Amazon jobs in Maple Grove, MN, the most frequently searched job titles are:
What job categories do people searching Call Amazon jobs in Maple Grove, MN look for?
The top searched job categories for Call Amazon jobs in Maple Grove, MN are:
$169K - $195K/yr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 5 days ago
U.S. Bank rating
8.2
Based on 362 frontline employees who took The Breakroom Quiz
50th of 171 rated banks
Job description
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.
Job DescriptionRole Responsibility:
Technical Product Managers at U.S. Bank oversee the strategic product management for an assigned technical product line(s) in support of the Enterprise organization's goals and market needs. Engages with key stakeholders to define, document, and prioritize features; ensures delivery of marketable capabilities for all U.S. Bank engineering teams while collaborating with agile teams. As a Technical Product Manager, you will:
Aligns the strategic vision with cross-functional stakeholders to shape outcome-based product roadmap, product risk, investment areas and success measures.
Drives product development with ownership of backlog and actively engages cross-functional stakeholders to enable faster speed to market.
Manages across Enterprise users to define and deliver product performance goals (e.g., outcomes, customer experience, etc.).
Owns all engagement for assigned technical portfolio regarding the SDLC, e.g., adoption, collaboration.
Develops, analyses, monitors, and reports on performance metrics from internal and external sources to identify key trends and opportunities for continuous improvement.
Uses performance metrics to drive towards progress on identified strategies and initiatives.
Leverages OKRs (Objectives and Key Results) to drive roadmap priorities
Basic Qualifications
Technical Product Management experience
Preferred Skills/Experience
Expertise on the critical interdependencies among product model system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results using business metrics, key performance indicators design systems, service blueprints, and reusability
Technical know-how understands the product technical architecture and understands the economics of technical investments
Demonstrates deep understanding of target customer through internal/external research (e.g., creation of personas, story maps, product chartering/mapping experience)
Strong collaboration with software engineers to execute product vision and roadmap
Preferred skills: product strategy, vision and planning, product discovery, product development, agile ways of working, enterprise technical alignment and performance measurement and optimization
Hands-on knowledge of Amazon Connect or enterprise contact center platforms.
Understanding of IVR design, contact flows, call routing, and customer experience optimization.
Knowledge of AWS cloud services, APIs, integration patterns, and microservices architectures.
Familiarity with conversational AI, Generative AI, NLP, and intelligent automation solutions.
Understanding of authentication technologies, MFA, identity verification, and fraud detection platforms.
Knowledge of ServiceNow, CRM, knowledge management systems, and enterprise support operations.
Location expectations
This role requires working from a U.S. Bank location three (3) or more days per week.
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to ourdisability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about theE-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $111,605.00 - $131,300.00U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
What U.S. Bank employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About U.S. Bank
Sourced by ZipRecruiter
U.S. Bank is a reputable and established financial institution that plays a significant role in the banking sector. With a history spanning over 150 years, U.S. Bank has built a strong foundation of trust and reliability. As a comprehensive bank, they offer a wide array of financial products and services to cater to the diverse needs of their customers, including individuals, businesses, and communities. Customer satisfaction is of utmost importance to U.S. Bank. They prioritize delivering exceptional service and fostering long-term relationships with their clients. Through their extensive network of branches and advanced digital banking platforms, U.S. Bank ensures convenient access to their services, empowering customers to manage their finances efficiently and securely.
Industry
Banking and credit intermediation
Company size
10,000+ Employees
Headquarters location
Minneapolis, MN, US
Year founded
1863