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Call Amazon Jobs in Maryland (NOW HIRING)

Leidos

Senior AWS Amazon Connect Engineer

Waldorf, MD · On-site

$107K - $195K/yr

Develop operational dashboards, call/chat metrics, routing analytics, and performance tuning ... At least 5 years of hands-on Amazon Connect experience. * Demonstrated experience integrating ...

Leidos

Senior AWS Amazon Connect Engineer

Accokeek, MD · On-site

$107K - $195K/yr

Develop operational dashboards, call/chat metrics, routing analytics, and performance tuning ... At least 5 years of hands-on Amazon Connect experience. * Demonstrated experience integrating ...

Leidos

Senior AWS Amazon Connect Engineer

Clinton, MD · On-site

$107K - $195K/yr

Develop operational dashboards, call/chat metrics, routing analytics, and performance tuning ... At least 5 years of hands-on Amazon Connect experience. * Demonstrated experience integrating ...

Leidos

Senior AWS Amazon Connect Engineer

Greenbelt, MD · On-site

$107K - $195K/yr

Develop operational dashboards, call/chat metrics, routing analytics, and performance tuning ... At least 5 years of hands-on Amazon Connect experience. * Demonstrated experience integrating ...

Leidos

Senior AWS Amazon Connect Engineer

Bowie, MD · On-site

$107K - $195K/yr

Develop operational dashboards, call/chat metrics, routing analytics, and performance tuning ... At least 5 years of hands-on Amazon Connect experience. * Demonstrated experience integrating ...

Leidos

Senior AWS Amazon Connect Engineer

Lanham, MD · On-site

$107K - $195K/yr

Develop operational dashboards, call/chat metrics, routing analytics, and performance tuning ... At least 5 years of hands-on Amazon Connect experience. * Demonstrated experience integrating ...

Leidos

Senior AWS Amazon Connect Engineer

Bladensburg, MD · On-site

$107K - $195K/yr

Develop operational dashboards, call/chat metrics, routing analytics, and performance tuning ... At least 5 years of hands-on Amazon Connect experience. * Demonstrated experience integrating ...

Leidos

Senior AWS Amazon Connect Engineer

Oxon Hill, MD · On-site

$107K - $195K/yr

Develop operational dashboards, call/chat metrics, routing analytics, and performance tuning ... At least 5 years of hands-on Amazon Connect experience. * Demonstrated experience integrating ...

Leidos

Senior AWS Amazon Connect Engineer

Glenn Dale, MD · On-site

$107K - $195K/yr

Develop operational dashboards, call/chat metrics, routing analytics, and performance tuning ... At least 5 years of hands-on Amazon Connect experience. * Demonstrated experience integrating ...

Leidos

Senior AWS Amazon Connect Engineer

Riverdale, MD · On-site

$107K - $195K/yr

Develop operational dashboards, call/chat metrics, routing analytics, and performance tuning ... At least 5 years of hands-on Amazon Connect experience. * Demonstrated experience integrating ...

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Call Amazon information

What does it mean to call Amazon?

To 'call Amazon' typically refers to contacting Amazon's customer service department by phone. Customers may call Amazon to get help with orders, returns, account issues, technical problems, or to ask questions about products and services. Amazon provides customer support through various channels, but calling is often preferred for immediate assistance. The phone number for Amazon customer service can vary by country, and support is usually available 24/7. It's helpful to have your order details and account information ready when you call.

What are the key skills and qualifications needed to thrive as an Amazon Customer Service Representative?

To thrive as an Amazon Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, online chat platforms, and order management tools is typically required. Patience, empathy, and adaptability help you effectively resolve customer concerns and provide a positive experience. These skills are vital for maintaining customer satisfaction and upholding Amazon’s reputation for excellent service.

What are some common challenges faced by customer service representatives in the call Amazon role, and how can they be addressed?

Customer service representatives working in the Call Amazon role often encounter high call volumes, managing diverse customer concerns, and adapting to frequent updates in company policies. Staying organized, maintaining patience, and using active listening skills are key to effectively resolving issues. Team collaboration and ongoing training sessions help representatives stay informed and supported, ensuring they can provide accurate information and maintain high customer satisfaction.

What is the difference between Call Amazon vs Call Center Representative?

AspectCall AmazonCall Center Representative
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentAmazon customer service centers or remoteCall centers, customer service offices, or remote
Employer & IndustryAmazon, e-commerce, retailVarious industries including retail, telecom, finance
Common Search IntentCustomer support at AmazonGeneral customer service roles

Call Amazon and Call Center Representative roles share similar credentials and work environments, focusing on customer service. However, Call Amazon specifically refers to customer support positions within Amazon, often involving e-commerce issues, while Call Center Representative is a broader term applicable across multiple industries. Both roles require strong communication skills and are vital for maintaining customer satisfaction.

What are popular job titles related to Call Amazon jobs in Maryland?

For Call Amazon jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Call Amazon jobs in Maryland look for?

The top searched job categories for Call Amazon jobs in Maryland are:

Call Amazon jobs near you
Infographic showing various Call Amazon job openings in Maryland as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 81% Full Time, 12% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Voice / IVR Product Owner (Amazon Connect)

Mondo

Owings Mills, MD • On-site

$70 - $80/hr

Contractor

Medical, Dental, Vision, Retirement

Re-posted 4 hours ago

Job description

Apply now: Voice / IVR Product Owner (Amazon Connect), location is Hybrid. The start date is ASAP for this contract position.

Job Title: Voice / IVR Product Owner (Amazon Connect) Location-Type: Hybrid (Owings Mills, MD or Colorado Springs, CO) Start Date Is: ASAP Duration: 6-Month Contract (Through End of Year with Potential Extension/Conversion) Compensation Range: $70/hr – $80/hr W2 Benefits: Eligible for Health, Dental, Vision, 401K Must be authorized to work in the U.S. This position is not eligible for sponsorship .

Job Description: Seeking a Voice / IVR Product Owner to lead the product strategy and execution for Amazon Connect and contact center technologies. This individual will own the product roadmap and backlog while partnering with business, engineering, operations, and architecture teams to modernize customer engagement, IVR, authentication, and AI-powered voice experiences.

Day-to-Day Responsibilities:

  • Own the product roadmap, backlog, and Agile delivery for Amazon Connect and IVR initiatives
  • Define, prioritize, and refine user stories and product requirements
  • Lead contact center modernization and cloud migration initiatives
  • Partner with engineering, architecture, operations, and business stakeholders to deliver voice and customer experience enhancements
  • Drive initiatives related to IVR, call routing, authentication, CRM integrations, and self-service capabilities
  • Evaluate and implement Amazon Connect AI capabilities including conversational AI, call summarization, agent assist, voice analytics, and intelligent automation
  • Monitor operational KPIs and customer experience metrics to identify opportunities for improvement
  • Support cross-functional planning, product strategy, and release execution

Minimum Requirements:

  • 5 years of Product Owner, Product Management, or Business Analysis experience
  • Hands-on experience with Amazon Connect and cloud contact center technologies
  • Experience supporting contact center modernization or cloud migration initiatives
  • Strong understanding of IVR design, call routing, authentication workflows, and customer service operations
  • Experience managing Agile backlogs, user stories, sprint planning, and product roadmaps
  • Experience partnering with engineering, architecture, operations, and business stakeholders
  • Exposure to Workday transactions
  • Proficiency with Microsoft Office Suite
  • Strong leadership, communication, critical thinking, and stakeholder management skills
  • Detail-oriented with excellent judgment, professionalism, and a customer-service mindset
Preferred Qualifications:
  • Financial services or other regulated industry experience
  • Experience with AWS, Amazon Lex, Contact Lens, or CRM integrations
  • Experience with AI-powered customer engagement solutions
  • Omnichannel customer experience experience
  • Contact center analytics and KPI reporting experience