Cabinet Installer Jobs in Racine, WI (NOW HIRING)

                        Sales Support Representative- Cabinets 

Why You’ll Love This Role

• Transform customer visions into reality by guiding clients in selecting the cabinet styles, finishes, hardware, and accessories that meet their unique design and budget goals.
• Build strong, lasting customer relationships with walk-in retail clients and internet-generated leads to encourage repeat business and referrals.
• Take pride in your workspace by maintaining beautiful showroom displays and keeping product samples organized to inspire visiting clients.
• Grow your design career within a supportive team where you can build professional expertise and utilize industry-standard design tools.
• Join a legendary, values-driven company with a rich history and a supportive culture that prioritizes its people first.

What You’ll Do

As a Sales Support Representative - Cabinets, you will serve as the primary point of contact for walk-in retail customers and internet-generated leads at our Sturtevant location. You will deliver a high-touch customer experience by assisting clients with cabinetry selection, generating quotes, managing warranty and product service claims, and providing critical workflow and administrative support to the design team during high-volume periods.

Retail Sales & Customer Experience

• Act as the primary point of contact for walk-in retail customers and internet-generated leads.
• Deliver a high-touch customer experience through proactive communication and thorough project follow-through.
• Assist customers in selecting cabinet styles, finishes, hardware, and accessories to match their budget and design goals.
• Generate timely quotes and support customers through every step of the purchasing process.
• Build strong customer relationships that encourage long-term repeat business and referrals.
• Maintain beautiful showroom displays and organize product samples to optimize customer engagement and drive sales.
• Improve responsiveness, engagement, and overall satisfaction throughout the entire sales experience.

Product & Service Support

• Manage customer warranty claims and resolve product service issues efficiently.
• Coordinate replacement orders for hinges, drawer components, door fronts, moldings, and discontinued items.
• Work directly with vendors to resolve product failures and damage claims.
• Track replacement timelines and ensure timely, proactive communication with customers.
• Assist with troubleshooting cabinetry and hardware concerns after installation is complete.

Design Team & Operational Support

• Provide overflow support to the team as retail and account volume continue to increase.
• Assist with administrative and customer service tasks to improve overall workflow efficiency.
• Help maintain project organization, scheduling, and customer communication during high-volume periods.
• Utilize standard office equipment (such as phones, computers, and copiers) to manage clerical tasks.

Safety & Compliance

• Ensure safe practices during occasional trips to the lumber yard, navigating exposure to loud sounds, moving vehicles, heavy equipment, and machinery fumes.
• Follow and enforce all safety rules and policies as communicated by Bliffert Lumber management.
• Report accidents and workplace injuries immediately to management.

Qualifications

• Education: High school diploma or equivalent is required; an associate degree is preferred.
• Experience: Previous retail, cabinetry, kitchen & bath, or sales support experience is preferred. Experience with cabinet design software such as 20/20 Design or AutoCAD is a plus.
• Skills: Strong customer service, interpersonal, and communication skills. Must have basic math and measurement skills, with the ability to multitask and manage detailed paperwork.
• Computer Skills: Familiarity with Microsoft Office and point-of-sale or order-entry systems.
• Physical Requirements: Ability to perform standard office activities, which may include standing, walking, bending, stooping, kneeling, reaching, grasping, and sitting.
• Travel: Ability to occasionally travel to other company locations in Southeast Wisconsin (less than 5% of work time).
• Reporting: Reports directly to Scott Murray.

Company Benefits

• PTO and holidays
• 401K – Safe Harbor Contributions
• Profit Sharing
• $15,000 Company paid Life Insurance Policy
• Company Paid Short-term disability
• Annual bonus and Annual increase
• Employee Stock Ownership Plan (ESOP)
• Medical and Prescription drug insurance
• Dental and vision insurance
• Supplemental Life Insurance (Employee, Spouse, Children)
• Long-term disability insurance

Keywords Cabinet Design, Retail Sales, Kitchen and Bath, Sturtevant, Showroom Displays, Material Selection, Customer Experience, Order Entry, 20/20 Design, AutoCAD, Sales Support, Warranty Claims, Vendor Relations, Project Coordination, Administrative Support.