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Florida Operations Support Coordinator

Title: Florida Operations Support Coordinator

Department: Operations

Position Status: Full Time

Shift Schedule: Day Shift

Exempt Status: Non-exempt Hourly

About CDS Logistics: At CDS Logistics, we are specialists in last mile delivery services for kitchen cabinets, windows, doors, and appliances. We service our customers through a nationwide network consisting of over 80 locations making over 1 million deliveries annually to homes, job sites, and retail locations. Our team-oriented approach, together with our proprietary technology, enables us to exceed our customers’ expectations.

We are not perfect, but we try to be. We hold ourselves to the highest standards, ensuring every customer is treated with respect and every order is handled as if it were our own. We support our team members to ensure their career success with training programs, accessible leadership, and ongoing talent development.

Our Mission: “Creating Customers by Servicing Customers”

Our Guiding Principles:

1. Put Safety First

2. Respect for Others

3. Treat Customer Orders Like Our Own

4. Deliverable Measurable Excellence

5. Pursue Relentless Improvement

About the Job

CDS Logistics & Home Services is seeking a dynamic professional to provide operational and administrative support across our Florida Delivery Operations. The Florida Operations Support Coordinator supports daily final mile logistics operations across all three Florida facilities, with a focus on driver communication, manifest compliance, inbound scheduling, reporting, and safety support. This role helps ensure strong operational visibility, timely communication, and high customer satisfaction.

Florida Operations Support Coordinator

In this role, you will support the coordination and flow of driver communication, paperwork, inbound scheduling, compliance monitoring, and operational reporting across the Florida facilities. This position is critical in helping Operations Managers identify and resolve issues, support drivers in the field, and maintain company and customer expectations. Success in this role requires strong organization, attention to detail, urgency, computer literacy, and the ability to manage multiple priorities across multiple locations. A successful applicant will be able to:

• Perform quality work within deadlines
• Interact and communicate professionally with internal teams, drivers, and external customer groups
• Prioritize daily tasks while supporting operational goals across multiple facilities
• Work independently while communicating and coordinating with Operations Managers, facility teams, drivers, and customer service

Essential Job Functions:

Driver Manifest Packet Preparation

• Prepare and organize driver manifest packets prior to route execution.
• Ensure all required documentation is included and accurate.
• Support drivers by ensuring they have the information needed to complete routes successfully.

Driver Communication & Support - Florida Facilities

• Monitor driver communication channels for all three Florida docks.
• Provide timely support and guidance on driver questions, delivery issues, and operational concerns.
• Escalate issues to the appropriate Operations Manager when needed.
• Maintain clear communication between drivers and facility teams.

Tampa Inbound Schedule Management

• Monitor Tampa inbound schedules through inbound request emails and the SMART system for AWC inbound activity.
• Maintain visibility of expected inbound shipments.
• Communicate updates or concerns to appropriate teams.

Driver Scorecard Review & Performance Reporting

• Review driver scorecards and identify areas requiring improvement.
• Analyze performance trends and opportunities for coaching.
• Provide scorecard breakdowns to Operations Managers across all three Florida facilities.
• Support leadership with driver performance improvement initiatives.

Driver Manifest Compliance Monitoring

• Monitor driver manifest status across all three Florida docks.
• Review key compliance metrics, including on-time performance, customer pre-call completion, scanning compliance, and Proof of Delivery (POD) capture.
• Identify missing or incomplete requirements.
• Communicate gaps to the appropriate facility or work directly with drivers to resolve issues.

Samsara Driver Monitoring & Safety Support

• Monitor Samsara driver activity and identify coachable events.
• Review safety-related incidents and operational concerns.
• Provide findings to the appropriate Operations Manager for follow-up and coaching.
• Support continuous improvement of driver safety and compliance.

Key Performance Expectations

• Maintain accurate operational visibility across all Florida facilities.
• Ensure timely communication between drivers and operations teams.
• Improve driver compliance with company processes and customer expectations.
• Support reduction of delivery issues through proactive monitoring and coaching.
• Provide accurate reporting and actionable insights to Operations Leadership.
• This role requires strong organization, communication skills, attention to detail, and the ability to manage multiple priorities across multiple facilities.

Qualifications

• Highschool Diploma or Ged
• Experience in office and warehouse work environment
• Attention to detail
• Workflow coordination
• Computer proficiency
• Microsoft Office proficiency
• Excellent time management
• Strong organizational skills
• Excel in fast paced and labor-intensive working environment
• Excellent communication skills (verbal and written)
• Proven scheduling abilities
• Strong conflict resolution skills
• Determination for job completion is a must

Preferred Qualifications

• MS Excel Skills: Strong Proficiency in Data Analytics tools within Excel
• Experience providing administrative of customer service support in warehousing or logistics industry
• Bi-lingual: English and Spanish

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear, stand, walk for 8+ hours per day, use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift, push, pull and/or move up to 50 pounds frequently and lift and/or move up to 100 pounds occasionally. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Travel

Little to no travel is expected for this role.

Work Environment

This job operates in an office environment. This role routinely uses office equipment such as computers, scanners, copiers, telephones. This position also operates near a warehouse environment, however only trained personally are permitted to access the warehouse environment while observing all safety procedures.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.