Business Service Representative Jobs (NOW HIRING)

Position Title: Customer Service Representative

Department: Finance

Reports To: Business Services ManagerSalary Range: 1

FLSA Status: Non-Exempt (elegible for overtime pay)

Last Update: October 22, 2021

Job Summary:

Under the supervision of the Business Services Manager, the Customer Service Representative is responsible for assisting the public with inquiries, registrations, and payments received both in person, by telephone and e-mail.

Job Scope:

Work is performed with a substantial degree of independence within the framework of prescribed policies and procedures. Employee does not have supervisory responsibility for subordinate personnel.

Essential Duties and Responsibilities:

? Provides timely, courteous and efficient service to all customers.

? Receives inquiries from members of the public both in person, by telephone, and by e-mail. Responds or refers inquiries as appropriate.

? Accepts and opens utility payments, and payment of other miscellaneous fees. Validates and/or receipts payments as necessary.

? Operates cash register, makes change for cash transactions, and balances their assigned daily cash drawer.

? Creates and processes payments of interdepartmental batches.

? Processes applications to establish, discontinue and amend utility services.

? Stocks needed materials.

? Balances utility payments.

? Posts utility payments to customer accounts.

? Completes daily reconciliation of cash, checks and credit cards collected.

? Welcomes and works with new residential customers to create utility accounts and explain the deposit and bill process.

? Enters work orders and completion results on a daily basis, to ensure up to date records

? Posts electronic disbursements and receipts balance against records.

? Coordinates payments from Charitable Organizations on customers' behalf.

? Administers the Debt Setoff files.

? Reviews and maintains the Bankruptcy Files.

? Enters utility deposits into computer database.

? Receives and sorts the daily mail.

? Enters and maintains landlord agreements.

? Works with Business Services Manager to ensure fair and professional customer service is being delivered, within set guidelines.

? Assists coworkers and performs other duties as required

Peripheral Duties:

Acts as primary support to Business Services Manager and Utility Billing Specialist. Duties in this role include:

? Responding to customer inquiries;

? Preparing and distributing work orders to Meter Readers; and

? Negotiating payment extensions.

Education, Certification, and Experience Requirements:

High school diploma, GED or equivalent. One to two years of experience in a related field. Requires the possession of a valid driver's license and a good driving record.

Skills, Knowledge and Abilities:

Skills in operating listed tools and equipment. Ability to understand and carry out oral and written instructions. Ability to make mathematical computations and routine monetary transactions with speed and accuracy. Basic knowledge of accounting principles applying to cash management and utility billing. Ability to establish and maintain effective working relationships with coworkers and the public. Ability to resolve customer concerns and complaints within established procedures. Close attention to detail.

Tools and Equipment Used:

Network computer system operating utility billing software; personal computer operating word processing, spreadsheet and data base software; 10-key calculator; telephone; copier; facsimile; postage meter; validate cash register; two-way radio.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk and hear. The employee is frequently required to walk; use hands to operate, finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee normally works within an office environment. The noise level is usually moderately quiet.

Selection Guidelines:

Formal application, rating of education and experience; and successful completion of oral interview; reference check; physical and drug screen; and background checks are required. Job related tests including assessments may be required.

The City of Gardner is an equal opportunity employer. Any applicant/employee with a disability as defined in the Americans with Disabilities Act may request an accommodation to perform the functions of this position. Requests should be directed to the immediate supervisor.

The duties listed above are intended only as illustrations of the various types of work performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.