Business Process Automation Jobs in Maryland (NOW HIRING)

Role Summary

Owns assigned automation product family or enterprise business process within the Process & Automation Center of Excellence (PACE) and establishes the product roadmap for automation solutions spanning multiple business units. Ensures alignment of automation initiatives with overall business strategy and objectives.

Applies comprehensive knowledge of clients, enterprise business processes, technology, competitors, and the regulatory environment to define use cases and requirements for automation solutions. Oversees the full lifecycle of automation projects, maintains technical integrity and ensuring solutions deliver measurable business value, including enhanced operational efficiencies, cost savings, risk mitigation, and other key performance outcomes. Establishes and oversees governance processes for business developers supporting no-code/low-code AI and automation solutions, ensuring compliance and effective oversight.

Demonstrates a high degree of commercial judgment; negotiates regularly with executive sponsors, senior management, and business stakeholders. Provides insights and recommendations on strategic priorities for automation and proactively influences and drives consensus among cross-functional stakeholders. Anticipates and addresses organizational challenges and partners with technology leaders and external vendors to maximize ongoing value, accelerate delivery, and manage risk. Communicates metrics, milestones, and project status to stakeholders inside and outside business units. Measures and reports on business value delivered, enabling the organization with solutions that drive business results.

Responsibilities

• Product Vision and Strategy Development -Develops and maintains a clear vision for the product family or enterprise product, including technology, competitive, and internal strategic perspectives. Establishes road map for assigned product(s). Contributes to the technical direction and conducts relevant research to inform enablement strategies. Leverages quantitative and qualitative research to establish and communicate the product and product family vision as well as the overall design and delivery strategy.
• Achieves Business Results for Product Family or Enterprise Product -Through leadership of a crossfunctional team, which could include marketing, technology, design, and other business unit subject matter experts, ensures products meet and/or exceed standards for business performance, client satisfaction, compliance, and operational efficiency by closely monitoring, analyzing, and interpreting the metrics to assess the performance of products against key performance indicators (such as sales, new accounts, lead and referral generation, etc.). Develops and implements strategies and tactics to meet the desired business objectives for assigned product(s).
• Resource Allocation - Helps to ensure the firm's investment is maximized across the range of assigned products. Reallocates budget as needed to ensure the highest-value initiatives are appropriately funded. Partners across function to ensure business and technical teams are resourced with top talent to sustain high-quality product development.

Qualifications

Required:

• Bachelor's degree or the equivalent combination of education and relevant experience AND 8+ years of total relevant work experience

Preferred:

• Experience delivering solutions using Microsoft Power Platform (including Power Automate and Copilot Studio)
• Experience with Robotic Process Automation (RPA) technologies such as Appian RPA or SS&C Blue Prism
• Experience working on a scrum delivery team
• Proven ability to lead, coach, and supervise project resources
• Demonstrated experience in process optimization, identifying and implementing improvement opportunities that deliver business value
• Proven ability to define, capture, and report on business value realization
• Experience managing projects in a matrix environment
• Strategic thinker with strong analytical and problem-solving skills; able to understand details and execute effectively
• Proven commercial judgment and ability to approach strategic execution with business-focused decision-making
• Demonstrated ability to own enterprise-scale products and balance enterprise demands
• Excellent negotiation skills and ability to influence stakeholders
• Ability to translate and simplify complex business and technical concepts
• Ability to work effectively with individuals across varying technical, business, and cultural backgrounds
• Excellent verbal and written communication skills
• Experience in the investment management industry

FINRA Requirements
FINRA licenses are not required and will not be supported for this role.

Work Flexibility
This role is eligible for hybrid work, with up to one day per week from home.