Business Process Automation Manager Jobs in Toronto, ON

Who we are

With its global headquarters in Toronto, Canada, International Financial Data Services (IFDS) is a world-leading provider of outsourcing and technology solutions to the financial services industry. IFDS services over 240 financial organizations around the world, providing solutions to a wide range of global asset managers, wealth managers, banks, and insurance companies. The IFDS enterprise supports more than 17 million accounts with AUA of approximately CAD 4 trillion.  IFDS Canada is a 50/50 joint ventures between Boston-based State Street Corporation, one of the world's leading providers of financial services to institutional investors, and Connecticut-based SS&C Technologies, a global provider of investment and financial software-enabled services and software for the global financial services and healthcare industries.

Imagine yourself at IFDS

Come experience a community like no other at International Financial Data Services (IFDS). We offer work opportunities driven by a passion for creating market leading financial solutions, and a culture that nurtures collaboration, accountability, diversity & inclusion, and continuous learning. We'll provide you with opportunities to develop your career. From ongoing training and development programs to experiences working with our global financial services partners, you'll be able to realize your full potential.

Role Overview

The incumbent will be responsible for in-depth analysis and documentation related to the successful transition from idea to project to automation deployment and will support ongoing automation monitoring/maintenance within the Business Operations Automation Team.
Thesuccessful individual will be required to show an aptitude for learning,effective questioning, taking initiative and identifying areas for processimprovements in addition to strong written communication skills.

Role Responsibilities

Process Analysis & Documentation

• Engage with business partners across all teams to validate business requirements and conduct indepth process analysis and documentation for processes that are automation candidates.
• Prepare automation project documentation and ensure all auditable documentation is stored appropriately
• Intake and initial analysis/process design document
• Solution design documentation (in partnership with automation developers)
• Required approvals received
• Business hand off documentation development and delivery
• Developer checklists and approvals completed pre deployment
• Review internal project Business Requirement Documents (BRDs) to assess risks and dependencies to existing automations
• Support automation implementation for new client onboarding
• Review client requirements and suitability for addition to existing automations
• Support documentation for new automations identified.

Automation Team Support

• Monitor automation status alerts
• Monitor and update request/incident tickets assigned to the automation team.
• Support simple automation maintenance (i.e. digital worker restarts, credential maintenance)
• Monitor vendor service alerts and release notes
• Identify risks to our automation program
• Identify and document release impacts to existing automations and raise change tickets to address same
• Identify new opportunities
• Monitor for new tools/features and support suitability assessment of same.
• Maintain automation status and results reporting

User Acceptance Testing (UAT)

• Support Automation User Acceptance Testing (UAT) including:
• Support development of test plans and supporting documentation
• Tester support in partnership with internal business teams
• Execute testing as needed

Change Management, Communication & Training

• Participate in weekly automation change review
• Proactively communicate all initiatives, enhancements, releases, fixes, and system changes impacting the Process Automation Team.
• Collaborate with the Business Operations Learning & Development team to:
• Identify training impacts and readiness needs
• Assist with the development of training materials, job aids, and process documentation
• Represent the Automation team at the Enterprise Change Board to monitor for IT changes that may impact automation tools.

Project & Client Engagement

• Assist with project management of automation deployments
• Lead meetings with internal stakeholders.
• Participate in client meetings as required.

Vendor Management

• Participate in regular vendor touchpoints
• Attend vendor release/update presentations
• Attend vendor training sessions as required

Minimum Qualifications 

• Post-secondary education in a related discipline
• Familiarity with software development lifecycle
• Ability to work independently, set priorities and meet deadlines
• Previous experience in a development environment
• Ability to communicate clearly and effectively, verbally and in writing
• Very strong ability to organize and prioritize work and manage multiple, concurrent, projects and tasks
• Team Player, able to work in a team environment with shared goals and accountabilities
• Strong research / information gathering / analytical and problem-solving skills - takes a logical approach to analyzing problems.
• Ability to identify the business impact of changes and seek input as needed.
• Proactive in acquiring information to develop new skills to improve job performance. Grasps new material quickly and easily, and applies new information, concepts and procedures in a constructive manner
• Initiates new ideas and solutions to regulatory and business challenges and process improvements
• Intermediate-Advanced MS Excel
• Comfortable presenting to peers and senior leaders

Beneficial

• Knowledge of the Canadian Investment Fund industry and regulations is an asset
• Knowledge of iFAST Base & Surround Products
• Familiarity with Fundserv processing and reporting

AODA Statement

IFDS Canada encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodation needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.
Salary Range
Pay Range (CAD ): 63,000 - 80,000
The above reflects an industry-benchmarked target compensation range. The salary offered may vary based upon the candidate's skills and experience, job-related knowledge, and other specific business needs.

IFDS Provides:

• Total Rewards: IFDS offers a comprehensive, competitive compensation & benefits package
• Work-Life Balance: IFDS offers a hybrid work environment with our office located in the downtown core within walking distance to Union Station and the PATH
• Professional Development: IFDS offers continuous learning opportunities, leadership development & training programs
• Inclusive Culture: Our inclusive work environment supports equity and values diversity
• Wellness Programs: Access to a variety of wellness initiatives, mental health support, and employee assistance programs
• Community Engagement: Participate in volunteer opportunities and give back to our community through our various social care programs