Business Operations Associate Jobs in Edmonton, AB

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You'll Be Doing

As the Senior Manager & Team Lead, Business Banking you'll responsible for building, developing and leading a team of Relationship Managers, Business Advisors and/or Associate Business Advisors to meet the business needs of our high complexity business clients and drive growth by providing advice/services on a broad range of business products. Along with your team, you'll be accountable for growing the portfolio of business banking clients by proactively developing new business, credit and cash management opportunities in the community, including end to end credit management, to meet/exceed the portfolio financial plan. You'll utilize your understanding of what is important to our business clients and ensure we provide advice and the appropriate products and solutions to meet our clients goals. You'll build a capable and motivated team through proactive talent management, create a positive work environment, ensure effective operations, processes, controls and compliance, and promote CIBC to build a strong reputation in the market resulting in superior client experiences and growth that exceeds our peers.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You'll Succeed

• Leadership - Provide active leadership and hands-on coaching to a team of Relationship Managers, Business Advisors and/or Associate Business Advisors in executing and managing client relationships, including the delivery of credit and cash management services. Create an environment which fosters an exceptional relationship culture, supports partnering behaviour, and capitalizes on individuals' expertise and knowledge of Business Banking services to provide "best in class" service and overall relationship management to our clients. Build team and individual capabilities to ensure employees are capable of performing to job requirement standards including but not limited to credit skills.

• Relationship Management - Develop new client relationships through business development activities leveraging referral sources, existing clients and centres of influence. Actively monitor and manage these relationships by fully understanding our client's goals, objectives and status of client's business. Lead business development activities and represent CIBC in the community directly to ensure relationships are developed, solidified and fostered. Attend and participate in trade shows, seminars, luncheons, community events.

• Collaboration - Support a culture of collaboration across the community of banking centres and with internal partners so that we bring the best of CIBC to clients to support their financial goals. Commit to building a profile in the local business community in order to leverage that profile into effective working relationships with new and existing clients and internal partners.

• Credit risk management - Ensure appropriate due diligence and management of credit quality and risk within existing segment thresholds and provide early detection of deteriorating files. Manage all dealings internally and with clients in a manner consistent with the standards prescribed by CIBC policies and procedures. Act as a point of escalation to resolve any client and credit issues with internal partners, as appropriate.

Who You Are

• You are a bold and authentic leader. You're passionate about developing and coaching to bring out the best in people with experience in leading diverse, high performing teams

• You demonstrate experience in Business Banking or Commercial Banking in credit structuring, cash management, proven business development skills with a track record of success, advanced knowledge of risk and credit portfolio management.

• You put our clients first. You have well-developed client and relationship management skills. You engage with purpose to find the right solutions.

• You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results.

• You have an established profile in the local business community. You have a knowledge of a diversity marketplace and the needs of local businesses.

• You have completed an undergraduate degree/diploma in Business, Finance, Accounting, or a related field.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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