Business Operations Associate Jobs in Burnaby, BC

About MUFG Investor Services

MUFG Investor Services is a trusted partner to many of the world’s largest public and private funds, providing asset servicing and operational solutions built for alternatives. With over $1 trillion in client assets under administration, we offer fund administration, banking, payments, fund financing, foreign exchange overlay, corporate and regulatory services, custody, business consulting, and more. Operating from 14 locations worldwide, we help clients mitigate risk, enhance efficiency, and navigate the operational complexities of today’s investment management landscape. As a division of Mitsubishi UFJ Financial Group (MUFG), one of the world’s largest financial institutions with approximately $3 trillion in assets, we combine deep expertise with the strength and stability of a leading financial institution. To learn more, visit us at www.mufg-investorservices.com.

Provide full range of Client Trading services, including:

• Prepare custody documents.
• Liaise with administrators, investment managers, clients, vendors, and transfer agents to address daily operational matters.
• Collaborate with internal teams (client operations, investor operations, AML/compliance, governance, banking, Fund of Fund Operations, Vendor Management, Swift Operations, Client Integration) to resolve custody queries and meet deliverables.
• Participate in system improvement initiatives.

Role and Responsibilities

• Prepare and validate trading documentation for capital commitments, subscriptions, redemptions, switches, and transfer trades in line with client and fund requirements.
• Compile, examine, and review AML/KYC due-diligence packages for submission to underlying fund administrators.
• Process custody trade settlements, including initiating wire instructions and completing verification callbacks.
• Monitor and manage trading deadlines to ensure all trades are executed, confirmed, and reconciled accurately and on time.
• Maintain full ownership of the end-to-end trade workflow, ensuring accuracy, completeness, and regulatory compliance.
• Apply operational controls, follow SOPs, and complete required checklists to meet internal compliance standards.
• Liaise professionally with clients, fund administrators, and internal teams to resolve trade-related queries.
• Analyze, investigate, and independently resolve discrepancies or exceptions raised by external or internal stakeholders.
• Provide timely responses to operational inquiries and maintain thorough documentation and communication records.
• Identify risks, control gaps, and efficiency opportunities to support continuous process and workflow improvement.

• Post-secondary education/University Degree with a concentration in finance, accounting or related fields
• 1-2 years of experience working in the fund administration industry with exposure to Client Delivery, Investor Delivery and/or AML/KYC processes
• An understanding of fund services practices, such as fund order execution and settlements, various fund structures, fund documentation, investor account opening, and AML/FATCA requirements.
• Experience in client trading is desirable.
• Strong computer skills, particularly with Microsoft Office Excel and Adobe PDF.
• Working knowledge of SWIFT, including Securities and Payment Swift messages, and experience processing wires is beneficial but not required.
• Ability to discern time-sensitive issues and prioritize appropriately.
• Qualities such as attention to detail and being organized are essential.
• Ability to multitask and meet established deadlines, in a dynamic work environment
• Effective communication skills are required

What’s in it for you to join MUFG Investor Services?  

Take a look at our careers site and you’ll find everything you’d expect from a career with the fastest-growing business at one of the world’s largest financial groups. Now take another look. Because it’s how we defy expectations that really defines us. You’ll feel that difference in all kinds of ways. Our vibrant CULTURE. Connected team. Love of innovation, laser client focus, and next-level LEARNING & DEVELOPMENT.

So, why settle for the ordinary? Apply now for a Brilliantly Different career. 

We are committed to using Artificial Intelligence (AI) tools responsibly and being transparent about what we do to build trust and confidence. At MUFG Investor Services, we use AI tools to support our recruitment process by helping us understand how well candidates’ applications align with the requirements of the role.

All AI recommendations are reviewed by our recruitment team before any decisions are made.

More information on our use of AI tools is available in our Privacy Notice available to you as part of your application.

MUFG is an equal opportunity employer.