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Business Analyst Customer Experience Jobs (NOW HIRING)

United Airlines

$68K - $88K/yr

This role partners across Digital Technology, Commercial, Customer Experience, Customer Service ... Ability to analyze data, identify trends, and derive actionable insights to drive business ...

SimpliSafe

Customer Experience Analyst

Boston, MA · On-site

Share accountability with Operational leadership for the business results, not just the integrity ... Experience supporting contact center operations is a plus What Values You'll Share * Customer ...

MIT RESOURCE

Senior Business Analyst

Washington, DC · On-site

$104K - $135K/yr

In-depth experience with Salesforce, SharePoint or PeopleSoft. Must have: Business Analysis, CRM Systems, non-profit organizations, very strong presentation skills. In-depth experience with ...

Key2Source INC

Business Analyst (IVR)

Charlotte, NC · On-site

Business Analyst (IVR) Location: Charlotte, NC (5 days onsite) Duration: long term Role Overview ... The ideal candidate will have a background in Customer Experience (CX) Design for Voice/Chat ...

CYNET SYSTEMS

Business Analyst

Boston, MA · On-site

$63 - $68/hr

Business Analyst experience for Underwriting systems. * Understanding of Waterfall and Agile ... Exposure to customer experience/user experience practices. * Proven ability to partner with cross ...

LEMOINE

CRM Business Analyst

New Orleans, LA · On-site

Experience managing CRM enhancements and user adoption initiatives. Skills * Strong understanding of CRM administration, reporting, user adoption, and business process support. * Experience with ...

New

Eliassen Group

Business Analyst

Stamford, CT · On-site

$45 - $50/hr

On-site in Stamford, CT Our client seeks a Business Analyst focused on customer experience and digital servicing to support a Chat Messaging Product Team. The role will define and document BRDs for ...

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Business Analyst Customer Experience information

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How much do business analyst customer experience jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for business analyst customer experience in the United States is $47.43, according to ZipRecruiter salary data. Most workers in this role earn between $35.58 and $59.38 per hour, depending on experience, location, and employer.

What does a business analyst customer experience do?

A Business Analyst Customer Experience specializes in analyzing customer interactions and feedback to identify opportunities for improving the overall customer journey. They gather and interpret data from various touchpoints, work with stakeholders to define customer requirements, and help implement strategies to enhance satisfaction and loyalty. Their role often involves creating reports, mapping customer journeys, and recommending process or technology improvements. Ultimately, they help organizations deliver better products and services by focusing on the needs and experiences of their customers.

How does a business analyst customer experience typically collaborate with cross-functional teams to drive improvements?

Business Analyst Customer Experience professionals often work closely with departments such as marketing, product development, customer support, and IT to gather and analyze customer feedback, map customer journeys, and identify pain points. They facilitate workshops, present actionable insights, and help prioritize initiatives that enhance customer satisfaction. Effective collaboration and communication skills are key, as the role often involves translating customer needs into business requirements and ensuring alignment across various teams for successful implementation.

What are the key skills and qualifications needed to thrive as a business analyst customer experience, and why are they important?

To thrive as a Business Analyst Customer Experience, you need strong analytical skills, experience with customer journey mapping, and a background in business or a related field. Familiarity with tools like Salesforce, Tableau, and customer feedback platforms, as well as certifications such as CBAP or CCBA, are commonly required. Excellent communication, stakeholder management, and problem-solving abilities help you translate data insights into actionable business improvements. These skills and qualifications are critical for identifying customer pain points and driving strategies that enhance satisfaction and loyalty.

What is the difference between Business Analyst Customer Experience vs Business Analyst Data Analysis?

AspectBusiness Analyst Customer ExperienceBusiness Analyst Data Analysis
Required CredentialsBachelor's in Business, Marketing, or related fields; certifications like CCXP or CXPABachelor's in Data Science, Statistics, or related fields; certifications like CBIP or Data Analytics certifications
Work EnvironmentCustomer service teams, marketing, product managementData teams, IT departments, analytics platforms
Employer & Industry UsageRetail, finance, tech companies focusing on customer satisfactionFinance, healthcare, tech firms focusing on data-driven decisions
Common Search & ComparisonYesYes

Business Analyst Customer Experience focuses on improving customer satisfaction and loyalty through analyzing customer feedback and behaviors. In contrast, Business Analyst Data Analysis emphasizes interpreting large datasets to inform strategic decisions. While both roles require analytical skills and stakeholder communication, their primary focus areas and industry applications differ.

What cities are hiring for Business Analyst Customer Experience jobs?

Cities with the most Business Analyst Customer Experience job openings:

What states have the most Business Analyst Customer Experience jobs?

States with the most job openings for Business Analyst Customer Experience jobs include:

What are popular job titles related to Business Analyst Customer Experience jobs?

For Business Analyst Customer Experience jobs, the most frequently searched job titles are:

Infographic showing various Business Analyst Customer Experience job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $98,662 per year, or $47.4 per hour.

Business Analyst - CRM

Chalfont, PA • On-site

Merck Sharp & Dohme FCU
See more jobs at Merck Sharp & Dohme FCUexternal

$60K - $80K/yr

Full-time

Re-posted 10 days ago

Job description


POSITION DESCRIPTION


JOB TITLE: Business Analyst - CRM                              

GRADE LEVEL: III

DEPARTMENT: Information Systems

FLSA:  Exempt

DATE:  June 2026

LOCATION: Chalfont, PA (On-Site)

Important: Candidates must reside within reasonable commuting distance of Chalfont, PA. Relocation assistance is not available for this position. This is not a remote opportunity.



Position Summary: 

The Business Analyst supports the day-to-day operations of the Credit Union’s Customer Relationship Management (CRM) platform (Creatio) by assisting with user support, documentation, configuration requests, and enhancement intake. This role partners with business stakeholders to gather and document operational needs and assist in the development of solutions that support member experience and regulatory expectations.

Working under the direction of the Project Manager and in partnership with Information Systems, the Business Analyst helps coordinate requests between business units, vendors, and IT, and supports testing and rollout activities.  This position is based at our Operations Center in Chalfont, PA and requires regular on-site attendance and collaboration with business stakeholders and Information Systems staff.


Duties and Responsibilities:
  1. Must meet our service standards as evaluated by our internal and external members:
  • I will greet you with a prompt, friendly welcome
  • I will treat you with courtesy and respect
  • I will offer you my undivided attention
  • I will take ownership of situations and follow through
  • I will provide accurate information and helpful solutions
  • I will do all I can to improve your financial life
  • I will thank you for your business

 

CRM (Creatio) Support & Administration

  • Provide front-line support for Creatio CRM users and document user issues for resolution or escalation to IT/vendor support.
  • Meet with business users to capture needs and support the creation of user stories for CRM enhancements and workflow improvements.
  • Support standard configuration requests (fields, views, simple workflows), testing, and user acceptance testing (UAT); track testing progress and documentation.
  • Assist with user training and maintain job aids/quick reference guides; help promote consistent use of CRM processes.
  • Participate in vendor or internal project meetings as needed; escalate complex items to the Project Manager/IT.

Business Analysis & Systems Support

  • Observe and document business processes and capture potential improvement opportunities for team review.
  • Document requirements, process flows, and test cases using templates and guidance from the Project Manager/IS team.
  • Track requests and support communication updates between business stakeholders and IT/vendors to support timely resolution.
  • Support system changes and project activities u nder the direction of the Project Manager.
  • Support user acceptance testing (UAT), including test case execution, defect tracking, and documentation of results.
  • Focus is primarily on CRM-related support and documentation, with additional support to other business systems as assigned.


Reporting & Communication

  • Run and maintain standard CRM reports and dashboards; assist with updates to existing reports as requested.
  • Assist in monitoring CRM data integrity and provide documentation or data to support internal and external audits.
  • Assist in communicating system changes and impacts to users in clear, practical terms (job aids, emails, and release notes).
  • Provide status updates on assigned requests, issues, and testing progress to Project Manager or leadership as needed.
Position Specifications

Education: Bachelor’s degree in business, Information Systems, or related field (or equivalent experience)


Experience: 2+ years of experience in a Business Analyst, business systems support, or similar role

Experience working with a CRM platform preferred (Creatio, Salesforce, etc.)

Experience in a Credit Union or financial institution preferred

Experience in Agile/Scrum methodologies and working with tools like JIRA, Smartsheet, and/or other platforms preferred

Experience with data migration, integration, and user training within a CRM context is preferred.


Skills: Excellent communication skills (written and verbal) required.

Strong analytical skills and attention to detail.

Strong understanding of CRM business processes, including member management, opportunity tracking and case management

Ability to manage multiple priorities and coordinate across business and technical teams.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)


Required: Candidates must reside within commuting distance of Chalfont, PA. Remote candidates will not be considered