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Breast Pump Customer Service Jobs (NOW HIRING)

Lehan Drugs Inc.

Breast Pumps Specialist

Cortland, IL · On-site

Processing incoming breast pump and supply orders/resupply orders to ensure accurate and timely ... Possess excellent customer service skills * Be able to work both independently and with a team * Be ...

VieMed

Breast Pumps Specialist

Cortland, IL

Processing incoming breast pump and supply orders/resupply orders to ensure accurate and timely ... Possess excellent customer service skills * Be able to work both independently and with a team * Be ...

VieMed

Breast Pumps Specialist

Cortland, IL · On-site +1

Processing incoming breast pump and supply orders/resupply orders to ensure accurate and timely ... Possess excellent customer service skills * Be able to work both independently and with a team * Be ...

Lehan's Medical Equipment

Breast Pumps Specialist

Processing incoming breast pump and supply orders/resupply orders to ensure accurate and timely ... Possess excellent customer service skills * Be able to work both independently and with a team * Be ...

VieMed

Breast Pumps Specialist

Processing incoming breast pump and supply orders/resupply orders to ensure accurate and timely ... Possess excellent customer service skills * Be able to work both independently and with a team * Be ...

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Breast Pump Customer Service information

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How much do breast pump customer service jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for breast pump customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a breast pump customer service representative do?

A Breast Pump Customer Service representative assists customers with inquiries related to breast pumps, such as helping with product selection, troubleshooting issues, processing orders, and providing guidance on insurance coverage and reimbursement. They offer support through phone, email, or chat, and often help new parents understand how to use and maintain their breast pumps effectively. Their goal is to ensure customers have a positive experience and receive the support they need throughout the process.

What are the key skills and qualifications needed to thrive as a breast pump customer service representative?

To thrive as a Breast Pump Customer Service Representative, you need strong product knowledge, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM systems, call center software, and basic healthcare or insurance documentation is often required. Excellent communication, patience, and empathy are vital soft skills for supporting new mothers and resolving sensitive issues. These skills ensure customers receive accurate information, compassionate support, and efficient service during an important time in their lives.

What are some common challenges faced by breast pump customer service representatives, and how are they typically addressed?

Breast Pump Customer Service representatives often encounter sensitive and urgent inquiries from new parents who may be experiencing stress or discomfort. A common challenge is providing empathetic, accurate guidance on product setup, troubleshooting, and insurance coverage. Representatives are trained to stay up-to-date on product details and insurance regulations, and they frequently collaborate with healthcare professionals and insurance providers to resolve complex cases. Supportive team environments and ongoing training help staff manage these challenges effectively while maintaining a high standard of care.

What is the difference between Breast Pump Customer Service vs Breast Pump Technical Support?

AspectBreast Pump Customer ServiceBreast Pump Technical Support
CredentialsCustomer service certifications, communication skillsTechnical certifications, product knowledge
Work EnvironmentCall centers, online support, retailTechnical call centers, on-site troubleshooting
Employer & IndustryBreast pump manufacturers, healthcare providersManufacturers, medical device companies
Search & Comparison IntentCustomer assistance, product info, order supportTechnical issues, device troubleshooting, repairs

Breast Pump Customer Service focuses on assisting customers with product inquiries, orders, and general support, while Breast Pump Technical Support handles technical troubleshooting and device repairs. Both roles require strong communication skills, but technical support demands more specialized product knowledge. Understanding these differences helps job seekers find the right fit within the industry.

What are the most commonly searched types of Breast Pump Customer Service jobs?

The most popular types of Breast Pump Customer Service jobs are:

Breast Pump Customer Service jobs near you
Infographic showing various Breast Pump Customer Service job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Breast Pump Program Nurse Practitioner - Southwest Region Licensed (VIRTUAL)

Remote

SimpliFed
See more jobs at SimpliFedexternal

$50/hr

Other

Posted 21 days ago

Job description

Breast Pump Program Nurse Practitioner - Southwest Region Licensed (VIRTUAL)

Virtual

Position

The Southwest Region Licensed Nurse Practitioner (NP) is responsible for ensuring direct patient care is evidence-based and aligns with SimpliFed's maternal health program requirements. Provider will assess and sign breast pump prescriptions for SimpliFed patients.

Role

The role of the Clinical Provider (NP) is expected to uphold the highest standards of care for the company and its patients. Providers will be required to assess and sign breast pump prescriptions for SimpliFed patients.

Venue

This role works full time remotely using SimpliFed approved devices.

Position Summary

The role of the SimpliFed Clinical Provider (NP) will assess and sign breast pump prescriptions and potentially conduct professional services consultations with patients via telehealth.

Requirements
  • Master's or Doctoral degree in respective clinical field (Nurse Practitioner)
  • Professional licensure in respective clinical field (Nurse Practitioner), in good standing with the governing board. Holds active medical licensure in good standing with the relevant governing board(s) across the Southeast Region in the following U.S. states: Arizona, New Mexico, Oklahoma, Texas.
  • Active MMIS (State Medicaid) Credentials in all states, preferred.
  • Professional certification as an International Board Certified Lactation Consultant (IBCLC) or Certified Lactation Counselor (CLC), in good standing with the governing board, preferred.
  • 3 years of direct clinical experience in hospital, clinic, or other healthcare setting.
  • Interest in maternal health and improving outcomes.
  • Ability to work independently and make sound decisions aligned with SimpliFed's policies.
  • Strong active listening skills and sound judgment.
  • Demonstrated written and oral communication skills, as well as strong charting skills.
  • Knowledge of clinical workflows, healthcare quality and compliance standards, EHR data management, clinical documentation, HIPAA, and related regulations.
Position Specifics
  • SimpliFed Providers will communicate with patients via the company's electronic medical record system and virtual video platform.
  • SimpliFed Provider communications should focus on clinical relevance and empower patient health literacy and evidence-based decisions.
  • Review of patient's intake forms and complete breast pump prescriptions.
General Expectations
  • Be committed to the mission of the SimpliFed.
  • Excellent interpersonal skills to include working with fellow SimpliFed leadership and employees, external medical professionals, and patients.
  • Work within the scope of practice and remain compliant with the execution of clinical protocols, licensure, and credentialing.
  • Comply with SimpliFed's availability requirements.
  • Ability to work with minimal supervision and maintain a high degree of communication of current work activity with supervisors.
  • Behave in a professional manner and consistently demonstrate and promote the values of respect, honesty, and dignity for the patient, providers, and all members of the healthcare team.
  • Committed to the constant pursuit of excellence and teamwork in improving maternal health by leading with empathy and compassion.
  • Successfully complete background check.
  • Maintain compliance with SimpliFed's policies and prevailing Federal security and privacy regulations.
Work Environment

Work is performed virtually. Comfortable working with remote productivity communication tools is required.

Time Commitment
  • Up to 10-20 hours per week
Compensation
  • Market Competitive Compensation: $50/hr

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