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Branch Representative Jobs (NOW HIRING)

Tower

Branch Specialist Floater I

Laurel, MD · On-site

$23.06 - $28.83/hr

Teller, Branch Representative, Branch MSR, Notary Public for the State of Maryland) (Specialist II: all functions of Specialist I position in addition: acts as Senior MSR/ Senior Teller, On the Job ...

Tower

Branch Specialist Floater I

Laurel, MD · On-site

$23.06 - $28.83/hr

Teller, Branch Representative, Branch MSR, Notary Public for the State of Maryland) (Specialist II: all functions of Specialist I position in addition: acts as Senior MSR/ Senior Teller, On the Job ...

Tower

Branch Specialist Floater I

Laurel, MD · On-site

$23.06 - $28.83/hr

Teller, Branch Representative, Branch MSR, Notary Public for the State of Maryland) (Specialist II: all functions of Specialist I position in addition: acts as Senior MSR/ Senior Teller, On the Job ...

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Branch Representative information

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How much do branch representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for branch representative in the United States is $19.76, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.12 per hour, depending on experience, location, and employer.

What is a branch representative?

Branch Representatives are employees who serve as the main point of contact for customers at a branch location of a business, such as a bank, credit union, or service center. Their responsibilities typically include assisting customers with account inquiries, processing transactions, addressing concerns, and providing information about products and services. Branch Representatives also help ensure that branch operations run smoothly by supporting administrative tasks and maintaining high customer service standards. Strong communication skills and knowledge of the organization's offerings are essential for this role.

What does a branch representative do?

A typical day for a Branch Representative involves assisting customers with their transactions, answering inquiries about products and services, and providing support to ensure a positive customer experience. They often collaborate closely with branch managers and other team members to resolve issues and meet branch goals. The role requires balancing administrative tasks with face-to-face customer service, making strong communication and organizational skills essential. Regular training and team meetings are common to stay updated on company policies and offerings.

What are the key skills and qualifications needed to thrive as a branch representative?

To thrive as a Branch Representative, you need customer service expertise, sales acumen, and a high school diploma or higher, often with experience in banking or retail environments. Familiarity with CRM software, cash handling systems, and basic office technologies is typically required. Strong interpersonal skills, problem-solving abilities, and attention to detail help build trust and effectively resolve customer inquiries. These competencies are crucial for ensuring customer satisfaction and driving branch performance in a competitive environment.
Branch Representative jobs near you
Infographic showing various Branch Representative job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 64% Physical, 1% Hybrid, and 35% Remote job distribution, with an average salary of $41,094 per year, or $19.8 per hour.

Universal Branch Representative I

Virginia Credit Union

Roanoke, VA • On-site

$46K - $56K/yr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Description:
PRIMARY FUNCTION:
The Universal Branch Representative performs the duties of both a Teller and Member Service Representative (platform). This role is vital in the delivery of an exceptional member experience while supporting branch sales and service strategies.
JOB DUTIES AND RESPONSIBILITIES:
Teller Responsibilities:
  • Establishes member relationships through quality service and cross selling VACU products/services to meet member needs
  • Handles each transaction proficiently and accurately, exercising good judgment and seeking approval for any transaction exceeding assigned levels of authority
  • Performs paying and receiving functions with accurate balancing and reporting, including but not limited to deposits, check cashing, loan payments, miscellaneous sales, cash advances, etc.
  • Disburses cash accurately and maintains a cash drawer, balancing it daily
  • Verifies and balances assigned cash drawer daily with minimal cash variances. Assists in reconciling errors or discrepancies. Maintains adequate cash and/or cash limits as required by VACU policy
  • Evaluates needs of existing and prospective members and makes daily referrals to Member Service Representatives

Member Service Responsibilities:
  • Responsible for opening Memberships
  • Responsible for opening all types of deposit accounts
  • Able to provide assistance and maintenance on all deposit and loan accounts
  • Referral based lending knowledge
  • Assesses each member's financial needs to identify, cross-sell opportunities and expand relationships
  • Make appropriate referrals to deepen member relationships
  • Demonstrates the ability to make appropriate decisions in the best interest of VACU and the membership
  • Engage members and prospective members in a professional and courteous manner in person and over the phone
  • Demonstrates flexibility around the daily needs of the members and the branch
  • Possesses leadership skills to properly self-manage and guide co-workers consistently
  • Possesses lobby leadership skills in order to maximize exceptional member experience
  • Demonstrates appropriate knowledge of all VACU policies and procedures related to the platform and teller line, including Security and Information Security
  • Answers member inquiries and cross-sells products and services of the credit union when appropriate.
  • Responsible for handling member transactions quickly and efficiently in a courteous manner within established policies and procedures and to identify and assist in member needs in a proficient and professional manner
  • Meets member needs by maintaining appropriate knowledge of all VACU products and services
  • Answers the phone and responds to member phone inquiries professionally and accurately
  • Building and retaining member relationships by performing follow - up and courtesy calls to members.
  • Meets expectations in all areas of teller and MSR performance documentation including service quality, operations, and sales
  • Provides quality service by following all member service expectations
  • Handles troubleshooting and special assignments in support of supervisor.
  • Responsible for ensuring that business goals and individual member service and sales goals are consistently met.
  • Responsible for delivering high quality service and needs based sales to members
  • Required notary certification. Must stay informed of all notary rules and regulations.
  • Comply with all published enterprise level policies and procedures including, but not limited to, Risk Management policies. Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security. Report all Risk Management Policy violations in accordance with policy.
  • Must develop and maintain a working knowledge of all applicable federal and state regulations including corporate policies and procedures. Stay up to date on all required loan documents, systems, credit reports and related lending documents.
  • Other duties may be required and assigned by the supervisor

JOB QUALIFICATIONS:
Knowledge: Thorough understanding of products and services offered by financial institutions preferred
Skills: Satisfactory computer skills required.
Abilities: Positive and effective communication and public relations skills, cross-selling, problem solving and interpersonal skills. Sound judgment. Ability to handle difficult situations. Ability to handle multiple tasks. Professional appearance and manner.
Minimum Education and Experience:
  • Minimum of high school diploma or equivalent.
  • Some college education or business courses preferred.
  • Customer/member service experience, preferably at a financial institution
  • Cash handling/business experience at a financial institution
  • Knowledge of TCD transaction and settlement procedures

PHYSICAL REQUIREMENTS:
This job requires the ability to sit and stand for long periods of time.
This job requires occasionally lifting up to 50 pounds and/or up to 30 pounds frequently.
Salary Range: $46,641 - 56,003

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