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Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Department of Neurology:
Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations, under minimal supervision. Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level).

Qualifications

• High school diploma or GED required.
• Associate or bachelor's degree preferred.
• Office experience 3-5 years is required.
• Previous experience in a customer service role is strongly preferred.
• Previous experience in a large, busy ambulatory practice setting is strongly preferred.
• Familiarity with medical terminology preferred.
• Previous experience with health insurance preferred.
• Strong technology and MS Office skills - Advanced Outlook, Word, Excel, PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
• Ability to proofread and edit written documents.

Responsibilities:

• Greet and check in patients for their Neurology appointments. Ensure that the patients have registered with the Hospital.
• Assist with the process of coordinating patient information in preparation for the appointment.
• Assist with the process of allocating physician exam rooms.
• Performs faxing and copying duties as required by the patient, practice, or physician.
• Ensures that all additional forms are completed by the patient before their scheduled visit.
• Check out patients, provide follow-up appointments, schedule ancillary testing, and obtain prior authorizations where applicable.
• Following Departmental and Practice procedures, answers incoming telephone lines, dispositions, and triages calls per Department and Practice standards.
• Performs scheduling functions to include initial patient appointments and follow-up appointments. Integrates waitlisted patients into the system. Works with multiple disciplines, both internal and external to the Hospital to book ancillary tests for patients.
• Performs billing functions to include working closely with PCP offices and patients, acquiring referrals, and as needed, prior authorizations before the scheduled visit.
• Assists with the process of Billing Customer Service and patient triage to appropriate sources for billing issues and ultimate resolution.
• Performs Co-pay Collection activities to be in line with Hospital standards.
• Confirms appointments for billing in a timely and efficient manner.
• Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills.
• Provide routine and more complex administrative support such as typing memos and letters, answering telephones, and taking and distributing messages.
• Attends weekly division meetings, takes minutes, and distributes.
• Non-clinic calendar management for headache providers within the division; along with coordinating schedules within other divisions or groups
• Assist with headache providers' travel reimbursements, travel arrangements, etc.
• Assist with the coordination of meeting set-ups, such as booking conference rooms, ordering catering, etc.
• Under the supervision of the Practice Manager, coordination of the Headache Fellowship Program, fellow graduation planning and executing
• Prepare and manage monthly call schedules for fellows and in basket calendar scheduling preparation.
• Assist with training and orienting staff as needed.
• Provide cross-coverage for front-end administrative staff as needed.
• Assist with special projects as directed.
• Follow HIPAA guidelines for the management of patient privacy and confidentiality.
• Maintains good communication with Patients, Practice Manager, Operations Manager, colleagues, physicians, and others.
• Keeps Practice Manager apprised of ongoing challenges and issues and steps taken towards resolution.
• Responds to requests for change that will improve practice conditions for physicians, by discussing them with the Practice Manager.
• Performs daily functions in a manner that is in line with Departmental and Hospital Customer and Safety Standards.
• Acquires all relevant outside clinical data: as requested, before the scheduled appointment, ensures receipt of all outside medical records and imaging/other studies.
• Performs other duties and tasks as requested by the Practice Coordinator to ensure efficient overall performance of the Practice(s).

Additional Job Details (if applicable)

Department: BWH Outpatient Clinica - Neurology

day

Schedule: Monday - Friday | 8:30am - 5:00pm | Onsite |Hybrid after 90 days

Compensation: The pay rate for this position starts at $22.00 per hour, with increases based on the candidate's years of experience.

Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!

Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you'll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you'll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff.

Remote Type

Hybrid

Work Location

1153 Centre Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.37 - $27.71/Hourly

Grade

4 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.