Provide exceptional internal and external customer service in accordance with Shepard's Blue Diamond Customer Service Program Please note that the roles and responsibilities outlined in this are not ...
Provide exceptional internal and external customer service in accordance with Shepard's Blue Diamond Customer Service Program Please note that the roles and responsibilities outlined in this are not ...
Provide exceptional internal and external customer service in accordance with Shepard's Blue Diamond Customer Service Program Please note that the roles and responsibilities outlined in this are not ...
Quick apply
Provide exceptional internal and external customer service in accordance with Shepard's Blue Diamond Customer Service Program Please note that the roles and responsibilities outlined in this are not ...
Treat all internal and external customers with courtesy and respect, as outlined in our Blue Diamond Customer Service Program. Please note that the roles and responsibilities outlined in this are not ...
Treat all internal and external customers with courtesy and respect, as outlined in our Blue Diamond Customer Service Program. Please note that the roles and responsibilities outlined in this are not ...
Treat all internal and external customers with courtesy and respect, as outlined in our Blue Diamond Customer Service Program. Please note that the roles and responsibilities outlined in this are not ...
Treat all internal and external customers with courtesy and respect, as outlined in our Blue Diamond Customer Service Program. Please note that the roles and responsibilities outlined in this are not ...
Treat all internal and external customers with courtesy and respect, as outlined in our Blue Diamond Customer Service Program. Please note that the roles and responsibilities outlined in this are not ...
Quick apply
Treat all internal and external customers with courtesy and respect, as outlined in our Blue Diamond Customer Service Program. Please note that the roles and responsibilities outlined in this are not ...
Blue Diamond information
See Indiana salary details
$11.33 is the 25th percentile. Wages below this are outliers.
$8.79 - $12.39
35% of jobs
The median wage is $14.08 / hr.
$12.39 - $16
31% of jobs
$19.20 is the 75th percentile. Wages above this are outliers.
$16 - $19.61
9% of jobs
$19.61 - $23.21
4% of jobs
$23.21 - $26.82
5% of jobs
$26.82 - $30.42
3% of jobs
$30.42 - $34.03
3% of jobs
$34.03 - $37.63
2% of jobs
$37.63 - $41.24
3% of jobs
$41.24 - $44.84
3% of jobs
$44.84 - $48.45
0% of jobs
$8
$20
$48
How much do blue diamond jobs pay per hour?
What are the common challenges faced by a Blue Diamond sales representative in the food industry?
What is the difference between Blue Diamond vs Blue Diamond Assistant?
| Aspect | Blue Diamond | Blue Diamond Assistant |
|---|---|---|
| Certifications | Typically requires specialized training or certification in diamond grading or jewelry | May require basic jewelry or customer service certifications |
| Work Environment | Works in jewelry stores, grading labs, or manufacturing facilities | Assists in retail settings, customer service, or administrative tasks |
| Employer & Industry | Jewelry retailers, diamond grading labs, manufacturing | Jewelry retail stores, customer service centers |
The main difference between Blue Diamond and Blue Diamond Assistant lies in their roles and responsibilities. Blue Diamond typically refers to a specialized position involving diamond grading or jewelry expertise, requiring specific certifications. In contrast, the Blue Diamond Assistant usually supports retail operations, focusing on customer service and administrative tasks. Both roles are essential in the jewelry industry but differ in skill requirements and work environment.
What are the key skills and qualifications needed to thrive as a Blue Diamond, and why are they important?
What are Blue Diamond jobs?

Full-time
Medical, Dental, Vision, Life, Retirement
Posted 9 days ago
Job description
The Exhibitor Services Specialist - On-Site position provides on-site exhibitor support during trade shows and events nationwide. This role is customer-facing and operationally focused, assisting with order entry, logistics coordination, troubleshooting, billing, and real-time service resolution. Responsibilities include accurate data processing, empathetic problem-solving, and advocating for exhibitor needs during high-traffic, high-pressure environments. Frequent travel is necessary for the position, and working overtime, nights, weekends and some holidays are required. Candidates for this role can be based in the following metro areas: Baltimore, MD, Atlanta, GA, Orlando, FL, Las Vegas, NV or Houston, TX.
Responsibilities and Essential Job Duties
- Serve as a primary point of contact for exhibitors at show sites, delivering front-line support across a range of services
- Manage face-to-face, phone, and email inquiries with professionalism, accuracy, and empathy
- Provide proactive, consultative guidance to exhibitors regarding service options, pricing, and logistical best practices
- Support exhibitors through on-site order entry, product and service education, and troubleshooting
- Calculate and communicate material handling and outbound shipping charges
- Enter exhibitor data, order updates, and billing information accurately in Salesforce and related systems
- Pack and unpack show site equipment, maintaining clean and organized service desk and supply inventory
- Perform service desk functions including real-time order processing, payment collection, and invoice auditing
- Communicate complex logistical requirements in accessible, customer-friendly terms
- Ensure data accuracy, timely reporting, and compliance with company SOPs throughout the event lifecycle
- Collect feedback to improve service delivery and collaborate with internal teams for issue escalation or resolution
- Demonstrate adaptability, composure, and collaboration during live event operations
Requirements
- 1-3 years of customer service experience, preferably in trade shows, events, or logistics
- Strong verbal and written communication skills; capable of translating complex information clearly
- Proficient in Microsoft Office; advanced Excel and Salesforce experience preferred
- Exceptional organizational and time management abilities, especially in high-pressure environments
- Demonstrated ability to resolve problems independently and with empathy
- Perform the department's internal and on-site event support functions as outlined which may involve traveling to event sites nationwide as scheduled.
- Comfortable with travel requirements (30% and above) and extended work hours during events
- Position requires overtime, including evenings, weekends and holidays
- High School Diploma required; college coursework or degree preferred
- Demonstrate Core Values of Caring, Commitment, Integrity, Spirit, Responsiveness, Inclusivity, and Teamwork
- Act as a responsible ESOP owner by making decisions that benefit the client and company daily
- Provide exceptional internal and external customer service in accordance with Shepard's Blue Diamond Customer Service Program
Please note that the roles and responsibilities outlined in this job description are not exhaustive and may be subject to change. Additional tasks may be assigned as needed to meet the evolving needs of the company.
Benefits
- Medical
- Dental
- Vision
- Life and Disability Insurance
- 401 (k)
About Shepard
Sourced by ZipRecruiter
Industry
Convention and trade show organizers
Company size
501 - 1,000 Employees
Headquarters location
Atlanta, GA, US
Year founded
1905