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Biotechnology Global Program Manager Jobs (NOW HIRING)

Benchling

Global Program Manager

San Francisco, CA · On-site +1

$151K - $241K/yr

We are rebuilding biotech for the AI era. When a breakthrough is delayed, the world waits. Getting ... ROLE OVERVIEW Benchling is seeking an experienced customer-facing Global Program Manager (GPM) to ...

PrimeRevenue

Global Program Manager

Atlanta, GA · On-site

The Global Program Manager is a recognized master of program management who shapes operational strategy and standards across regions. This role exists to drive global consistency, innovation, and ...

PrimeRevenue, Inc.

Global Program Manager

Atlanta, GA · On-site

The Global Program Manager is a recognized master of program management who shapes operational strategy and standards across regions. This role exists to drive global consistency, innovation, and ...

Genentech

Global Program Manager

South San Francisco, CA · On-site

$118K - $219K/yr

The Opportunity As a Global Program Manager you will: * Be a core member of one or more molecule ... You hold a Bachelor's Degree and 5 years of relevant experience in pharma, device, biotech or a ...

Genentech

Global Program Manager

South San Francisco, CA · On-site

$118K - $219K/yr

The Opportunity As a Global Program Manager you will: * Be a core member of one or more molecule ... You hold a Bachelor's Degree and 5 years of relevant experience in pharma, device, biotech or a ...

PrimeRevenue, Inc

The Global Program Manager is a recognized master of program management who shapes operational strategy and standards across regions. This role exists to drive global consistency, innovation, and ...

PrimeRevenue, Inc

Global Program Manager

Atlanta, GA · On-site

The Global Program Manager is a recognized master of program management who shapes operational strategy and standards across regions. This role exists to drive global consistency, innovation, and ...

jbpco

Global Program Manager

Ann Arbor, MI

The Global Program Manager will be coordinating and driving activities of multiple projects at one time of various size and complexity in different facilities across North America with a cross ...

Legend Biotech USA, Inc.

Legend Biotech is seeking an Executive Director, Global Program Leader as part of the Research ... Ensure effective risk management and contingency planning throughout .Represent Legend Biotech in ...

jbpco

Global Program Manager

Houston, TX · On-site

The Global Program Manager will be coordinating and driving activities of multiple projects at one time of various size and complexity in different facilities across North America with a cross ...

Jobs for Humanity

Global Program Managers

Salem, OR · On-site

Data Center Global Program Manager Application Deadline: Open Until Filled Job Location: Salem Date Posted: 08/31/2024 Hours Worked Per Week: Not Provided Shift: Not Provided Duration of Job: Either ...

PSA BDP

Global Program Director

Houston, TX · On-site

The Global Program Director is the senior accountable leader for the BridgeNet Solutions managed 4PL program for key clients, responsible for the successful delivery of all agreed scope, program ...

Canon Careers

Senior Global Program Manager

Wilmington, DE · On-site +1

$96K - $133K/yr

This role requires a hands-on leader with a strong background in program management, customer ... With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ...

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How much do biotechnology global program manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for biotechnology global program manager in the United States is $107,460.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,500.00 and $132,500.00 per year, depending on experience, location, and employer.

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Global Program Manager

San Francisco, CA • On-site, Remote

Benchling
Software Development • 501 - 1,000 employees
Learn more about Benchlingexternal

$151K - $241K/yr

Full-time

Re-posted 22 days ago

Key responsibilities

  • Oversee post-sale activities across implementation, support, customer success, and optimization services for enterprise customers

  • Partner with customer leaders and account teams to develop plans that accelerate customer digital transformations

  • Coordinate all Professional Services, Customer Success, and Support activities to drive customer value, adoption, and advocacy

Job description

We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We're building an AI scientist for our customers. We can't do that if we haven't built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
ROLE OVERVIEW
Benchling is seeking an experienced customer-facing Global Program Manager (GPM) to oversee the post-sale experience for our largest Enterprise customers. The GPM will partner closely with the Enterprise Account Executive to ensure that customers achieve rapid time to value and see the value in expanding their relationship with Benchling as they transform and modernize their R&D IT. The GPM will coordinate implementation, customer success, and customer support efforts to ensure customers have a seamless experience post-sale.
The GPM must have deep experience in Life Sciences R&D processes and scientific concepts as well as operating in an enterprise SaaS environment and be adept at working with internal and external stakeholders at all levels.
RESPONSIBILITIES
  • Oversee post-sale activities across implementation, support, customer success, and optimization services for one or more more Enterprise customers
  • Partner with customer leaders and Benchling account teams to develop implementation, governance, change management, risk management, escalation management, adoption, and success plans that accelerate customer digital transformations
  • Liaise with customer leaders and be known as a diplomatic, pragmatic partner, who operates with sense of urgency to effect a best in class customer experience
  • Partner with the Enterprise AE to ensure seamless customer experience and grow the account
  • Support the development of customer experience sales proposals and other services proposals with account, and/or program subject matter expertise
  • Coordinate all Professional Services, Customer Success and Support activities to drive customer value, adoption, and advocacy
  • Partner with Product Management to maintain strategic engagement and alignment of customer needs with product roadmap
  • You will help shape the long-term strategy and vision for the Enterprise services business
  • You will inspire your cross-functional account team to accelerate our growth within the world's largest biopharma companies by delivering exceptional customer experiences
  • You will be seen as a trusted advisor who has the customer's best interests in mind, even when it means having a hard conversation
  • You will mentor, coach, and champion your cross-functional account team as you help them grow their professional skills
  • You will contribute meaningfully to running a profitable services business that doesn't sacrifice quality or customer success in doing so
  • You will be a respected cross-functional partner to our Sales, Solutions, and Product teams, known for fairly advocating for both the customer and for Benchling

QUALIFICATIONS
Must haves:
  • Passionate about and experience working with Life Sciences companies with an understanding of R&D processes and scientific concepts. Must be able to confidently engage and build trust with scientific, informatics, IT, and Director/VP level audiences in top-20 Biotech and Pharma companies.
  • You are accountable and able to thrive in a fast-paced environment. You have strong executive presence and succeed in a matrixed environment where you have accountability without authority.
  • At least 10+ years client facing implementation, program leadership and/or consulting experience, with demonstrated record of successfully running large scale programs, ideally in the Life Sciences or Biotechnology sponsor or software space.
  • Proven ability to lead large cross-functional post-sale teams to deliver transformational change with superior relationship, project management, organizational, and commercial skills. This includes work across professional services, customer support, customer success, product, marketing, strategy, and sales.
  • Experienced in program and project management for multi-workstream enterprise SaaS deployments including scope management, budget control, project and executive reporting, and project financials.
  • Experience in services commercials including SOWs, budgeting, resourcing, and change orders.
  • Excellent interpersonal skills in verbal, written and presentation formats and experience presenting to the C-suite.
  • Ability to work at customer site, or in the Boston office based on customer and project needs.
  • BS or advanced degree in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or similar life science field preferred, or equivalent professional experience working with Life Sciences R&D processes and/or healthcare technology.

Nice to have:
  • GxP experience including software validation (CSV) at a life sciences or biotech company and/or vertical SaaS software company.

HOW WE WORK
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
#LI-SF1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.

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