The duties of a bill collector, also known as a debt collector, include locating and notifying a customer or client that they have an overdue account or credit payment. This notification can be done by a phone call, email, or home visit. Other job responsibilities include collecting payment, and if this is not possible, creating statements of nonpayment for the credit department. If the client does not pay or enter into a repayment plan, a bill collector begins the process of repossession or service disconnection.