Bilingual Web Developer Jobs in Georgia (NOW HIRING)

Mujin is the future of industrial robotic systems in production and distribution environments. Our technology gives robotsperceptionand awareness, enabling them to take on more advanced tasks. Our aim is to revolutionize the use of robotics within industry to free human resources from labor-intensive tasks to focus on more intellectual challenges.

We areseekinga skilled and motivatedCustomer Support Specialistto join our customer support team. This role is responsible for providing timely, accurate, and helpful assistance to customers via multiple channels, ensuring a positive and seamless user experience. The successful candidate will work closely with the managertomaintainand enhance our customer support platform, ensuring a seamless experience for our clients.

Two roles are available. One on 2nd shift (4pm-12am) and the other on 3rd shift (12am-8am).

Responsibilities:

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Provide service response while upholding excellent customer service standards toMujin'sclients

• Serve as the front line in receiving support calls and routing/escalating issues asrequiredto ensure clientsatisfaction

• Communicate regularly with the leader/ teamregardingrecurring issues and signs of frustration fromclients

• Maintain and update the customer support website, ensuring all documentation such as manuals and spare parts lists are current

• Assistin the transition from a traditional phone line to a chat service, including the maintenance of a chatbot system

• Develop and update mobile applications for both Android (APK) and iOS platforms

• Collaborate with the service team to integrate APIs for data retrieval and system communication

• Manage customer tickets and ensure proper documentationin accordance withservice level agreements (SLAs)

• Participate in the development of security measures for web hosting and application platforms

• Provide customer support via phone and email, following scripts for consistent communication

• Work on the continuous improvement of the customer support portal, tailoring it to individual customer needs

Requirements:

• High school diploma + 2 years relevant customer service experience
• Excellent communication and interpersonal skills
• Experience using help desk software and remote support tools

• Understanding of Python programming, with a willingness to learn and apply newskills
• Strong problem-solving abilities and attention to detail

Other nice to haves:

• Familiarity with our industry is a plus
• Basic knowledge of HTML, CSS, and JavaScript for web development

• Familiarity with mobile application development environments for Android and iOS
• Multi-lingual skills are a plus, especially French

This role is not eligible for sponsorship.

Key softskills needed for success in this role include:

• Strong communicationskills and the ability to follow detailed instructions andscripts

• Detail-oriented with a focus on documentation and the ability to manage multiple tasksefficiently

• A proactive approach to problem-solving and the ability to work under tightdeadlines

• A team player attitude with the enthusiasm to learn and grow within thecompany

Physical Demands/ Work Environment:

• Ability to travel up to 15% of the time
• Availability to provide support during nights, weekends, and asneeded
• Prolonged periods of sitting at a desk and working on a computer
• Warehousing/ and Industrial work environment

This Position Description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not to be construed as an exhaustive statement of all supplemental duties, responsibilities, or non-essential requirements.

Mujin is proud to be an Equal Employment Opportunity employer.