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Bilingual Service Representative Jobs in Indiana

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Bilingual Service Representative information

What is the difference between Bilingual Service Representative vs Customer Support Specialist?

AspectBilingual Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; bilingual proficiencyHigh school diploma or equivalent; customer service skills
Work EnvironmentCall centers, customer service departmentsCall centers, retail, online support
Employer & IndustryTelecom, banking, healthcareRetail, tech, service industries
Search & Comparison IntentUnderstanding bilingual roles in customer serviceGeneral customer support roles

The main difference is that Bilingual Service Representatives handle customer interactions in two languages, often requiring bilingual proficiency, while Customer Support Specialists may work in various industries and typically focus on general customer service without language requirements. Both roles involve assisting customers, but bilingual skills expand the scope of communication for the Bilingual Service Representative.

What does a bilingual service representative do?

A bilingual service representative assists customers in two languages by providing information, resolving issues, and processing transactions. They often work in call centers or customer service environments, using communication skills and sometimes customer management software to ensure effective support.

What cities in Indiana are hiring for Bilingual Service Representative jobs?

Cities in Indiana with the most Bilingual Service Representative job openings:

Bilingual Service Representative jobs near you
Infographic showing various Bilingual Service Representative job openings in Indiana as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Bilingual Customer Service Representative Jobs

Indianapolis, IN • On-site

ClearanceJobs
Guided Missile and Space Vehicle Manufacturing • 11 - 50 employees
Learn more about ClearanceJobsexternal

$20.42/hr

Other

Medical, Dental, Life, Retirement, PTO

Posted 17 days ago

Job description

Bilingual Customer Service Representative

Leidos is seeking full-time Bilingual Customer Service Representatives at our FHA Resource Center in Indianapolis, IN. Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all. As a Bilingual Customer Service Representative, you will assist renters, homebuyers, and homeowners regarding their housing requests. This is a great opportunity to gain knowledge of HUD rental assistance programs and to learn about FHA Housing Administration (FHA) mortgage programs through ongoing training while delivering excellent customer service to connect others with program resources.

What's in it for you?

  • Monday - Friday schedule with no weekend work
  • Access to benefits on day one including medical and dental insurance, 401K, Life, and AD&D plans
  • Immediate and ongoing training to support your success
  • Discounted Leidos stock purchase and other Employee Discounts
  • Company-wide career mobility
  • Company-sponsored Public Trust eligibility upon hire
  • Voluntary overtime may be available based on business needs
  • Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year
  • 11 paid holidays per year

This position is On-Site (in office) at 5757 Decatur Blvd., Indianapolis, IN 46241. The pay rate is $20.42 per hour.

Customer Service Representative Opportunities available:

  • Full-time
  • 10:00 am – 6:30 pm ET in Indianapolis, IN (must be able to work 11:30 am – 8:00 pm ET based on customer needs)

As a Customer Service Representative, you will:

  • Reply to calls and emails from the public on housing and FHA mortgages.
  • Utilize knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests.
  • Deliver excellent customer service in a high-volume call center, including responding to customer complaints.
  • Document customer email and phone communications within an internal database.

To be a successful Customer Service Representative, you will possess:

  • Excellent technical skills with the capability to navigate multiple computer systems and applications and utilize search tools to provide information to our clients.
  • Excellent time management skills and dependability.
  • Experience with MS Office (Outlook, Word, Teams).
  • Strong written and verbal communication skills including telephone etiquette.
  • Excellent customer service soft skills including handling upset customers.
  • Keyboarding proficiency of at least 40 words per minute.

Required Qualifications:

  • Minimum of 2 years of experience in a high-volume contact center environment, including responding to customer complaints.
  • Bilingual and fully fluent in both English and Spanish (written and verbal).
  • High School diploma or General Educational Development (GED) certificate.
  • Experience following Standard Operating Procedures (SOPs) to ensure accurate and consistent responses.
  • Experience navigating and utilizing knowledge bases, FAQs, and internal support tools to provide timely and accurate information.
  • Ability to successfully obtain a Public Trust Security clearance, which includes a credit check and background investigation.

Preferred Qualifications:

  • Call Center (Omnichannel) background.
  • Experience in rental property management or mortgage servicing, including handling complaints.

Apply