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Bilingual Customer Care Associate Jobs (NOW HIRING)

Sunbit

Bilingual Customer Care Associate I

Las Vegas, NV · On-site

$20/hr

Bilingual Customer Care Associate I Location: Las Vegas, Nevada Reports To: Customer Service Manager Hourly Rate: $20.00/hour + Pay increase after 12 months (for employees in good standing) + Tenure ...

Sunbit

Bilingual Customer Care Associate I

Las Vegas, NV · On-site

$20/hr

Bilingual Customer Care Associate I Location: Las Vegas, Nevada Reports To: Customer Service Manager Hourly Rate: $20.00/hour + Pay increase after 12 months (for employees in good standing) + Tenure ...

Sunbit

Bilingual Customer Care Associate I

Las Vegas, NV · On-site

$20/hr

Bilingual Customer Care Associate I Location: Las Vegas, Nevada Reports To: Customer Service Manager Hourly Rate: $20.00/hour + Pay increase after 12 months (for employees in good standing) + Tenure ...

Adecco

Bilingual Customer Care Specialist

Duluth, GA · Remote

$16/hr

Adecco is assisting a well-established company in their search for a Remote BILINGUAL Customer Care ... In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other ...

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Bilingual Customer Care Associate information

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How much do bilingual customer care associate jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for bilingual customer care associate in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

What is the difference between Bilingual Customer Care Associate vs Customer Service Representative?

AspectBilingual Customer Care AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; bilingual proficiencyHigh school diploma or equivalent; language skills may vary
Work EnvironmentCall centers, customer support departments, online supportCall centers, retail, online support, office settings
Employer & IndustryTelecommunications, retail, healthcare, financeRetail, telecommunications, banking, tech
Search & Comparison IntentFocus on bilingual skills and language proficiencyGeneral customer service skills and experience

The main difference is that a Bilingual Customer Care Associate specializes in assisting customers in two languages, often requiring bilingual proficiency, while a Customer Service Representative may work in various industries and typically handles customer inquiries in a single language. Both roles involve communication skills and customer support, but the bilingual aspect is key for the Bilingual Customer Care Associate position.

What does a bilingual customer care associate do?

A bilingual customer care associate provides support to customers in two languages, assisting with inquiries, resolving issues, and offering product or service information. They often use communication tools like phone, email, or chat and need strong language skills and customer service experience.

What is a bilingual customer care associate?

A bilingual customer care associate is a customer service professional who communicates fluently in two languages, assisting customers with inquiries, complaints, and support. They often work in call centers or support environments, using communication skills and sometimes customer service software to resolve issues efficiently.
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What states have the most Bilingual Customer Care Associate jobs?

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Bilingual Customer Care Associate jobs near you
Infographic showing various Bilingual Customer Care Associate job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $36,285 per year, or $17.4 per hour.

Bilingual Customer Care Associate

First Premier Bank

Sioux Falls, SD • On-site

$15.50 - $19.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

At First PREMIER Bank and PREMIER Bankcard, we've created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hardwork.

We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of ourepic celebrationsandemployeerecognitions.

Considered one of the nation's strongest financial organizations, we've achieved our success by embodying the views and values of The PREMIER Way.From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and ourcommunities.

Job Description:

Bilingual Customer Care Associate - English & Spanish Bilingual

Fluent bilingual skills (English/Spanish) are compensated in the form of a 10% differential.

Location:Sioux Falls, SD
Shift:Monday - Friday - Rotating Saturdays
Job Schedule:Full-Time
Company:First PREMIER Bank

About the Role

Provide customer support to bank customers through telephone, email and messaging. Deliver best-in-class customer support, as primary point of contact for inbound customer issues/inquiries. Assume a high level of ownership in providing an exceptional customer experience when resolving customer issues and help deepen the customer relationship with First PREMIER Bank.

Job Duties and Responsibilities

Essential duties and responsibilities include the following. Other duties may be assigned.

  • Receives customer calls including answering phone, greeting customers, and displaying an upbeat and helpful demeanor to create a positive first impression.

  • Provides customer support by phone, email, or secure messaging to customers. Serves as primary contact for inbound customer inquiries.

  • Troubleshoots and researches customer online and traditional banking issues, identifies the root cause of the problem, and uses tools and resources appropriately to determine how to resolve customer problems.

  • Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.

  • Updates customer information and ensures accurate entry of contact information.

  • Verifies customer identity based on internal banking protocols, including asking customers to provide personal information and comparing that information to data stored in the computer system to ensure confidentiality and legal compliance.

  • Actively listens to customers as they explain issues, asking necessary questions for clarification, maintaining composure with upset customers, and conveying a sense of empathy to fully understand the customer's issue.

  • Clearly explains policies, processes and products to customers including answering questions, helping customers understand product features, helping customers with online banking processes, and general bank services to educate and support customers.

  • Review customer relationships to identify potential needs, determining most appropriate products for customers, explaining features and product benefits, and determining appropriate situations for cross-selling to suggest products to deepen customer relationship with bank.

  • Effectively communicate and collaborate with all bank departments.

Skills and Qualifications

  • Demonstrate excellent interpersonal skills with the ability to communicate effectively via phone, in person, and in written formats.

  • Possess basic computer skills and is comfortable navigating standard office software and systems.

  • Capacity to learn, adapt to change, become proficient in complex tasks, and understand, navigate and explain products, processes and policies simply.

  • Ability to handle stress, exercise self-control, diffuse verbal conflict, adhere to company policies and procedures.

  • Uphold a consistently professional and respectful demeanor in all interactions.

  • High school diploma or equivalent is preferred.

  • A minimum of 1 year experience in banking and/or customer service is preferred.

  • English & Spanish required.

Competitive Benefits Package

  • Full medical benefits when working 20+ hours per week

  • Traditional and High-Deductible health plan options available

  • FREE dental and vision coverage

  • Generous Paid Time Off plans

  • 401(k) - dollar-for-dollar match up to 5% of total compensation

  • Special discounts and offers for events at the Denny Sanford PREMIER Center

  • PREMIER Wellness Program

  • Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year

  • Fun Employee Parties

Our Culture

  • Emphasis on personal success, respect, health, wellness, fun and giving back

  • Employees are rewarded, valued, and celebrated for hard work

  • Various Career advancement opportunities and growth

  • Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more

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