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Bilingual Client Care Jobs (NOW HIRING)

Aurora Cannabis Inc.

Bilingual Client Care Associate

$14.75 - $20.50/hr

Bilingual Client Care Associate We are searching for a dynamic professional to join our Medical Sales Division as our newest Bilingual Client Care Associate, reporting into the Manager, Client Care.

Aurora Cannabis

$43K - $48K/yr

Bilingual Client Care Associate Division: Client Care Job location: Remote (Canada) Hours: 40 hours per week, Monday to Friday Employment type: Full Time Permanent Salary: $43,000 - $48,500 A little ...

NTT DATA

Remote Bilingual Customer Care Associate

$20 - $21/hr

Bilingual Client Care Representative With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they ...

NTT DATA

Bilingual Customer Care Associate - Remote

$20 - $21/hr

Bilingual Client Care Representative With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they ...

Mgahomecare

Bilingual Client Service Manager

Lake Worth, TX · On-site

$14.50 - $18.25/hr

Bilingual Client Service Manager Job Overview Duties and Responsibilities * Provide regular updates ... Continuing to recruit new nurses who can provide skilled care and attention to an existing case.

Mgahomecare

Bilingual Client Service Manager

Haltom City, TX · On-site

$13.75 - $17.25/hr

Bilingual Client Service Manager Job Overview Duties and Responsibilities * Provide regular updates ... Continuing to recruit new nurses who can provide skilled care and attention to an existing case.

Maximus

Bilingual Client Support Specialist II

Chicago, IL · On-site

$17.50 - $22.75/hr

General information Job Posting Title Bilingual Client Support Specialist II Date Wednesday ... are benefits and services with confidence and professionalism. Why Maximus? - Work/Life Balance ...

Mgahomecare

Bilingual Client Service Manager

Fort Worth, TX · On-site

$14.75 - $18.75/hr

Bilingual Client Service Manager Job Overview Duties and Responsibilities * Provide regular updates ... Continuing to recruit new nurses who can provide skilled care and attention to an existing case.

P4P

Home Care Administrator

Brooklyn, NY · On-site

$150K - $250K/yr

Coordinate with healthcare professionals, case managers, and insurance representatives regarding client care Bilingual Client and Family Support * Serve as primary point of contact for Russian ...

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Bilingual Client Care information

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How much do bilingual client care jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for bilingual client care in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

What are popular job titles related to Bilingual Client Care jobs?

For Bilingual Client Care jobs, the most frequently searched job titles are:

Bilingual Client Care Associate

Remote

Aurora Cannabis Inc.
Manufacturing • 1 - 5K employees
Learn more about Aurora Cannabis Inc.external

$14.75 - $20.50/hr

Other

Medical

Posted 10 days ago

Job description

Bilingual Client Care Associate

We are searching for a dynamic professional to join our Medical Sales Division as our newest Bilingual Client Care Associate, reporting into the Manager, Client Care. The Client Care Associate will be a vital part of our patient care services by handling incoming inquiries, providing assistance, and ensuring a positive patient experience. Your role involves responding to patient inquiries and collaborating with healthcare professionals to address patient needs. The ideal candidate will possess excellent communication skills, empathy, and a commitment to delivering high-quality patient care.

As the Bilingual Client Care Associate you will…

  • Providing excellent customer service in English & French.
  • Ability to thrive in a fast-paced inbound call environment that requires extreme attention to detail.
  • Answer various types of inbound calls including but not limited to general inquiries, registration follow-up, sales calls whereby you must process order requests from clients, caregivers, and health care practitioners.
  • Processing and managing large volumes of client documentation with strong attention to detail, ensuring that medical documents and procedures adhere to strict regulations.
  • Informing clients on the current regulations/policies and how these may affect receiving access to medical cannabis (Cannabis Act/Internal Aurora Policy).
  • Update and process documents in our CRM database.
  • Maintain a high level of accuracy and confidentiality with client information.
  • Assist clients with forms and online procedures.
  • Ability to deal with irate clients while maintaining a positive and enthusiastic attitude.
  • Resolve complaints using critical thinking skills and maintain documentation of each interaction for Health Canada.
  • Compliance to strict guidelines and regulations and communicating these using approved verbiage to the clients.
  • Ability to adapt quickly to changes that affect the department such as legislation and regulation amendments, internal practices, internal department specializations and technical training that applies to the industry.
  • Ability to manage various types of clients and demonstrate empathy.
  • Troubleshoot and navigate shipping and registration account issues.
  • Follow up with client requests submitted by means of our various platforms (i.e. phone, chat, email, case management).
  • Answering general inquiries about products, process, and procedures that Aurora offers.
  • Execute outbound patient outreach programs designed to improve engagement, support continuity of care, encourage timely ordering and renewals, and support patient experiences and retention.
  • Use consultative conversations to understand patient needs, provide complaint product and service guidance, assist with order completion where appropriate, and document insights that support an exceptional patient experience and continuous program improvement.
  • Ad hoc duties as required.

You will be setup for success if you have…

  • Minimum Grade 12 diploma.
  • Minimum 1-3 years of experience in customer service.
  • Administrative Assistant / Medical Office Assistant Certificate a strong asset.
  • Experience in the Medical Cannabis industry an asset.
  • Experience on VAC processes.
  • Experience on 3rd party billing processes.

Bonus points if you have…

  • Fluent in English & French (Verbal & Written)
  • Proven analytical and customer service skills in a fast-paced environment.
  • Strong diplomacy skills
  • Effective communicator (written & verbal).
  • Strong organizational skills and attention to detail.
  • Up to date on industry related information and processes regarding methods of consumption and legislation is considered a strong asset.
  • Excellent computing skills (MS Office, Dynamics, Windows, etc.).

Next steps Apply today by submitting your resume through our website.

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