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Best Webcam Modeling Jobs in Georgia (NOW HIRING)

Ubertal Inc

IT Service Desk Technician

Atlanta, GA · On-site

Webcam or In-Person Role Overview The IT Service Desk Technician provides first- and second-level ... best practices. * Configure, deploy, image, and maintain Windows 11 laptops and desktops using ...

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IT Service Desk Technician

Ubertal Inc

Atlanta, GA • On-site

Contractor

Posted 27 days ago

Job description

Position Title: IT Service Desk Technician

Location: Atlanta, GA

Engagement Type: Contract

Work Mode: Hybrid

Duration: ~10 Months (08/24/2026 – 06/30/2027)

Interview Type: Webcam or In-Person

Role Overview

The IT Service Desk Technician provides first- and second-level technical support, serving as the primary point of contact for resolving hardware, software, network, and application issues. Operating in a hybrid IT environment, this role delivers end-to-end technical support for endpoint devices, Microsoft 365 services, identity management, and hardware asset lifecycle processes to ensure timely incident resolution and strong customer service.

Key Responsibilities

  • Provide primary Tier 1 and Tier 2 technical support via phone, email, chat, remote tools, and desk-side assistance.

  • Log, categorize, prioritize, and resolve incidents and service requests using ServiceNow, adhering to ITIL best practices.

  • Configure, deploy, image, and maintain Windows 11 laptops and desktops using Microsoft Intune and Windows Autopilot.

  • Install and troubleshoot desktop applications, Microsoft 365 tools, web browsers, VPN connections, and peripherals (printers, scanners, webcams, docking stations).

  • Manage user accounts, password resets, Multi-Factor Authentication (MFA), and access provisioning within Active Directory and Microsoft Entra ID (Azure AD).

  • Support core Microsoft 365 productivity tools, including Outlook, Teams, OneDrive, and SharePoint Online.

  • Execute hardware asset management tasks, including receiving, tracking inventory, deployment, replacement, and retirement within ServiceNow Asset Management.

  • Collaborate with infrastructure, cybersecurity, applications, and vendor teams to resolve complex issues and assist with IT rollouts and hardware refreshes.

Required Skills & Experience

  • High School Diploma or GED with at least 2 years of technical support experience in a Help Desk or Service Desk environment; OR an Associate degree in Information Technology/Computer Science with 1 year of experience.

  • Demonstrated hands-on experience troubleshooting hardware, software, network connectivity, and desktop applications.

  • Experience utilizing ticket management systems (e.g., ServiceNow) and following ITIL service management principles.

  • Strong troubleshooting, organizational, and technical documentation skills.

  • Excellent customer service and communication skills, with the ability to convey technical concepts to non-technical users.

Preferred Skills

  • Bachelor's degree in Information Technology, Computer Science, or a related field.

  • Prior experience providing IT support within state or local government environments.

  • Hands-on familiarity with Microsoft Windows 11, Microsoft 365 suite, Microsoft Entra ID (Azure AD), Active Directory, Microsoft Intune, and Windows Autopilot.

  • Exposure to Cisco Webex, VPN technologies, Multi-Factor Authentication (MFA), Hardware Asset Management (HAM), and basic Software Asset Management (SAM).

Additional Details

  • Work Schedule: Full-time hours (8 hours per day, 5 days per week).

  • Location Requirements: Candidates must be local to the metro Atlanta area to report onsite as required by the hybrid work model.