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Before School Thin Client Jobs (NOW HIRING)

... thin client equipment and configurations and set up imports and export of calling tables for ... Required : • High School Diploma • Experience with telephony systems and call center software ...

Call Center IT Technician

Milan, IL · On-site

$16.50 - $17.50/hr

Maintain Call Center thin client equipment and configurations and set up imports and export of ... High School Diploma Experience: * Experience with telephony systems and call center software.

Assists schools with the use of Active Directory, Thin Client devices, tablet computers, Interactive White Boards, and wireless technology. Performs expert troubleshooting, diagnosis & repair of ...

... school education in Computer Science or a related field * 1 to 3 years of professional IT experience in a multi-site corporate network * Thin client management experience preferred * Exposure to ...

Call Center IT Technician

Milan, IL · On-site

$16.50 - $17.50/hr

Maintain Call Center thin client equipment and configurations and set up imports and export of ... High School Diploma Experience: * Experience with telephony systems and call center software.

... thin client environments, utilizing tools such as MECM, Wyse Management Suite, 10ZiG Manager, and ... High School Diploma or equivalent experience * Must have an active TS Clearance with SCI ...

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Call Center IT Technician

Group O

Milan, IL • On-site

Full-time

Re-posted yesterday


Group O rating

7.5

Company rating: 7.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz


Job description

Job Summary:
Group O is seeking a Call Center IT Technician to support their customer service operations. The role involves troubleshooting hardware and software issues, maintaining network connectivity, and ensuring optimal functioning of IT systems within the call center.
Responsibilities:
• Provide timely and effective technical support to call center staff for hardware, software, and network-related issues.
• Install, configure, and maintain computer systems, telephony equipment, and other peripherals.
• Monitor system performance and troubleshoot connectivity problems to minimize downtime and ensure seamless operations.
• Onboard new call center agents, manage agent credential lockouts and resets.
• Maintain Call Center thin client equipment and configurations and set up imports and export of calling tables for outbound calling campaigns as needed.
• Manage Call Center headset inventory and equipment inventory.
• Collaborate with other IT team members to implement upgrades and improvements to the call center's IT infrastructure.
• Ensure data security and integrity by implementing and maintaining security protocols and performing regular system backups.
• Maintain detailed records of technical issues and resolutions to assist in future problem-solving and continuous improvement efforts.
• Administer Call Center ACD system configuration.
• Assist in the delivery of training sessions for call center staff on new systems and technologies.
Qualifications:
Required:
• High School Diploma
• Experience with telephony systems and call center software.
• Strong knowledge of computer hardware, software, and network systems.
• Excellent critical thinking skills and the ability to troubleshoot complex technical issues.
• Effective communication skills with the ability to explain technical concepts to non-technical users.
• Ability to work independently as well as part of a team in a demanding environment.
• Able to work extended hours and work in a stressful environment.
Preferred:
• Experience as an IT Technician, preferably in a call center or similar environment.
Company:
Group O is a logistics company specializing in supply chain and packaging solutions. Founded in 1974, the company is headquartered in Milan, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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