Banking Customer Service Jobs Jobs (NOW HIRING)

BCforward is seeking a highly motivated and experienced Banking Customer Service

Job Title: Banking Customer Service

Duration: 8-month contract

Job Location: 1686 S. Hwy 121, Lewisville, Texas 75067

Pay Rate: $30/W2

Must Have

Attention to detail

Banking Customer Service

Data Entry

Microsoft Office Suite

Nice To Have

3-5+ years of banking experience

JOB DESCRIPTION

Job Title: Temporary Specialty Services Contractor – Official Check Processing

Job Summary:

The Temporary Specialty Services Contractor will support a dedicated commercial client by processing, printing, preparing, tracking, and distributing official checks in a controlled banking center environment. This temporary role requires strong attention to detail, sound judgment, confidentiality, and strict adherence to procedures, controls, and risk expectations. The contractor will work closely with Specialty Services team members and internal partners to ensure transactions are completed accurately, securely, and within required timelines.

Work Location and Duration:

This is a temporary, on-site role located in a banking center environment. Virtual work is not an option. Contractors must follow banking center hours, security expectations, and site rules. The assignment is expected to support a temporary operating model and may continue based on business need.

Key Responsibilities

Process, print, prepare, and package official checks according to established procedures and controls.

Verify payee name, check amount, account information, serial number, and supporting documentation before completion.

Maintain accurate tracking logs for check number, transaction number, serial number, courier pickup, pickup signature, and pickup date.

Follow dual-control, maker-checker, approval, and escalation requirements without shortcuts.

Coordinate secure courier handoff and confirm chain-of-custody requirements are completed.

Review documentation for completeness and escalate missing, unclear, or inconsistent information promptly.

Support daily balancing, reconciliation, reporting, and quality control activities.

Communicate professionally with internal partners, approvers, and team members regarding status, questions, and exceptions.

Protect confidential client and bank information at all times.

Meet required service levels and daily processing deadlines while maintaining accuracy.

Needed Qualifications

High attention to detail and ability to perform repetitive, high-risk tasks accurately.

Ability to follow written procedures, control requirements, and approval workflows exactly as documented.

Strong accountability, reliability, and follow-through on assigned work.

Ability to work on site during required banking center hours; virtual work is not available for this role.

Ability to protect confidential information and work in a secure, controlled environment.

Basic computer skills, including Outlook, Word, and Excel.

Ability to enter, validate, and reconcile data accurately in spreadsheets or tracking tools.

Professional written and verbal communication skills.

Ability to meet time-sensitive deadlines and manage multiple transactions without sacrificing accuracy.

Comfort escalating discrepancies, missing documentation, or potential risk concerns immediately.

Nice-to-Have Qualifications

Prior banking, treasury management, commercial payments, cash handling, or operations experience.

Experience with official checks, cashier’s checks, negotiable instruments, wires, transfers, or other high-risk transactions.

Understanding of dual-control, maker-checker, audit trail, reconciliation, or transaction approval processes.

Experience working in a branch, banking center, payment operations, back-office operations, or controlled production environment.

Intermediate Excel skills, including filtering, formatting, formulas, balancing, and maintaining organized logs.

Familiarity with service level agreements, cut-off times, courier processes, and chain-of-custody requirements.

Ability to identify fraud indicators, duplicate requests, unusual amounts, mismatched payee information, or other red flags.

Experience supporting a dedicated client or high-volume operational process.

Ability to adapt quickly to process changes, training updates, and new procedures.

Key Competencies

Accuracy: Completes work carefully and verifies critical details before release.

Risk Awareness: Understands the importance of controls, approvals, documentation, and escalation.

Confidentiality: Protects client, transaction, and bank information.

Dependability: Arrives on time, meets deadlines, and follows through consistently.

Communication: Provides clear updates, asks questions when needed, and documents actions appropriately.

Adaptability: Adjusts quickly to changing priorities, volume, and procedures.

Success Measures

Transactions are processed accurately and within required deadlines.

All logs, documentation, approvals, and courier handoff records are complete and easy to audit.

Errors, discrepancies, or unclear requests are escalated quickly.

Procedures and controls are followed consistently.

Internal partners receive timely, professional updates when needed.

The contractor demonstrates reliability, confidentiality, and a strong risk mindset throughout the assignment.

Schedule:

The first week will be part-time due to training (approximately 3 days).