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Bank Rep Jobs in Connecticut (NOW HIRING)

Berkshire Bank

Personal Banking Rep

Hartford, CT · On-site

$20 - $28.90/hr

The Personal Banker Representative serves as a primary point of contact for clients, providing ... bank policies and procedures, and resolve service concerns. • Participate in outbound calling ...

M&T Bank

Employee Relations Specialist

Bridgeport, CT · On-site

Participate in the EEOC/Human Rights/Wage and Hour regulatory complaints and may represent the bank at investigative conferences, unemployment hearings and meetings. * Counsel employees on conduct ...

Berkshire Bank

PT Universal Banker

Hebron, CT · On-site

$20 - $27.13/hr

... and a Personal Banking Representative. Deliver an exceptional customer experience, process ... Ensure compliance with all bank policies, procedures, and regulatory requirements. Key ...

Sbdinc

Bank Administration Analyst

New Britain, CT · Hybrid

$62K - $100K/yr

Review monthly bank account analysis fees, validate charges, and address discrepancies in collaboration with bank representatives. * Liaise with banking partners to resolve day-to-day inquiries and ...

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Bank Rep information

What is a bank rep?

Bank reps, short for bank representatives, are professionals who assist customers with a variety of banking services. Their responsibilities typically include helping clients open accounts, processing transactions, answering questions about products and services, and addressing customer concerns. Bank reps may also provide information about loans, credit cards, and other financial options. They play a key role in ensuring customer satisfaction and maintaining the bank's reputation for service. Strong communication and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a bank rep, and why are they important?

To thrive as a Bank Representative, you need a background in finance or business, strong numerical skills, and a high school diploma or equivalent (with many employers preferring some college coursework or a degree). Familiarity with banking software, cash handling systems, and customer relationship management (CRM) tools is typically required. Excellent interpersonal skills, attention to detail, and problem-solving abilities help Bank Representatives stand out. These skills ensure accurate transactions, regulatory compliance, and exceptional customer service, all of which are vital for a bank's success.

What are some common challenges faced by bank reps, and how can they be addressed?

Bank Reps often encounter challenges such as managing high customer expectations, handling complex financial inquiries, and staying updated with regulatory changes. To address these, successful Bank Reps develop strong communication and problem-solving skills, participate in ongoing training programs, and work closely with their team to share knowledge and best practices. Additionally, utilizing digital tools provided by the bank can help streamline daily tasks and improve customer service efficiency.

What is the difference between Bank Rep vs Customer Service Representative?

AspectBank RepCustomer Service Representative
CredentialsHigh school diploma; some roles may require financial certificationsHigh school diploma; customer service experience preferred
Work EnvironmentBank branches, financial institutionsRetail stores, call centers, banks
Employer & Industry UsageFinancial institutions, banksVarious industries including retail, banking, telecom
Search & Comparison IntentFinancial services, banking rolesCustomer support, service roles

While both roles involve assisting customers, a Bank Rep primarily focuses on banking products, account management, and financial transactions within a bank. A Customer Service Representative may work across various industries, handling general customer inquiries and support. The Bank Rep role often requires specific financial knowledge and certifications, whereas Customer Service Reps may not.

Do bank representatives get paid?

Yes, bank representatives typically receive a salary or hourly wage for their work. Compensation can vary based on experience, location, and the specific bank, and may include benefits such as health insurance and retirement plans.
Bank Rep jobs near you
Infographic showing various Bank Rep job openings in Connecticut as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, 2% Temporary, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Senior Digital Banking Operations Representative - Groton

Groton, CT • On-site

Chelsea Groton Bank
Commercial Banking • 201 - 500 employees
Learn more about Chelsea Groton Bankexternal

$16.94 - $26.75/hr

Full-time

Re-posted 21 days ago

Key responsibilities

  • Support and process digital banking services including ACH origination, wire transfers, online and mobile banking, treasury management products, and card services.

  • Set up, maintain, and support business banking services such as online banking, ACH and wire origination, Positive Pay, Remote Deposit Capture, merchant services, and business credit cards.

  • Process, review, and approve customer transactions, service requests, and account maintenance activities while ensuring accuracy and compliance.

Job description

SENIOR DIGITAL BANKING OPERATIONS REPRESENTATIVE - GROTON


OVERVIEW:

The Senior Digital Banking Operations Representative plays a key role in supporting the Bank’s digital banking operations, payment services, and business banking solutions. This position is responsible for servicing and processing a wide range of digital banking products and services while ensuring operational excellence, regulatory compliance, risk mitigation, and exceptional customer experience.

This role supports both consumer and business clients and serves as a subject matter resource for digital banking platforms, ACH and wire services, card services, treasury management products, and online/mobile banking solutions. The Senior Representative works collaboratively across departments to resolve issues, improve processes, support new product implementations, and promote the effective use of technology to meet customer needs.


PRIMARY ACCOUNTABILITIES / RESPONSIBILITIES

  1. Perform daily operational activities supporting digital banking services, including ACH origination, wire transfers, online and mobile banking, treasury management products, and card services.
  1. Set up, maintain, and support business banking services including online banking, ACH and wire origination, Positive Pay, Remote Deposit Capture, merchant services, business credit cards, and related digital banking solutions. 
  1. Process, review, and approve customer transactions, service requests, and account maintenance activities while ensuring accuracy, proper authorization, and adherence to Bank policies and procedures. 
  1. Provide exceptional service and operational support to customers and internal business partners by researching issues, resolving inquiries, and delivering timely, effective solutions.
  1. Support card services operations, including card issuance, transaction research, dispute processing, fraud mitigation, and customer servicing activities. 
  1. Monitor account and transaction activity, perform quality assurance reviews, and execute operational controls to identify exceptions, mitigate risk, and ensure compliance with regulatory requirements and Bank policies. 
  1. Maintain customer records, agreements, and documentation associated with deposit accounts and digital banking services in accordance with established procedures and documentation standards. 
  1. Act as a departmental resource for digital banking operations, maintaining expertise in products, services, processes, and regulatory requirements while supporting the resolution of complex issues. 
  1. Maintains a thorough knowledge of Bank products, digital banking services, treasury management solutions, and applicable regulations while contributing to operational excellence, process improvement, and departmental goals.
  1. Promotes the Bank’s products and services and maintains an active participation in community affairs.
  1. Responsible for adhering to Bank policies and procedures as well as all regulatory requirements and guidelines. 
  1. Performs related and unrelated duties as may be required.

 

POSITION REQUIREMENTS:

Minimum of a high school diploma or equivalent and three (3) years of banking experience in Deposit Operations and/or Retail Banking. Must have strong analytical and problem resolution skills; be detail oriented and well organized and possess a strong customer service orientation. Proficient in Microsoft Word, Excel and Outlook and able to become proficient in the use of various other software applications and technologies that may be used in the performance of responsibilities. Must be able to use various types of office equipment including computer, calculator, fax, copier, document imaging technology and equipment. Ability to learn and adapt to change and flexibility of both schedule and routines is required. Must interact with customers and co-workers in a professional manner. 

SUPERVISORY SCOPE: 

None 

INDEPENDENT ACTION: 

Performs work within established guidelines and according to specific procedures. Refers problems to immediate supervisor. 

COMPLIANCE: 

Responsible for adhering to Bank policies and procedures relating to regulatory compliance requirements applicable to the job function including but not limited to Bank Secrecy Act, Anti-Money Laundering and Fair Lending.


Why Choose Chelsea? 

At Chelsea Groton, we don’t just meet the expectations of our community; we exceed them in the ways we, as a mutual bank, do business, and how we support local organizations financially and through volunteerism. We are focused on bringing together the best in digital, remote, and in-person capabilities. Our approach is designed around the lives of our customers so they can manage finances when, where and how they want, and team members can provide support to our customers in more ways too.


We are proud to be recognized as:

  • Best Bank by The Day (2015–present)
  • Top Workplace by the Hartford Courant (2016–present)
  • Forbes Best‑In‑State Bank (2021, 2022)



Apply online by visiting us at www.chelseagroton.com/careers

 

Chelsea Groton Bank is an Equal Opportunity Employer

EOE/AA/M/F/D/V. Member FDIC