Bank Operations Jobs in Quebec (NOW HIRING)

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KPMG's Banking & Capital Markets Management Consulting practice helps banks, credit unions, payment providers and fintechs design and implement business and technology change. We work across commercial and retail banking, payments and digital banking operations, from strategy and target-state design through requirements, process redesign, integration, testing, implementation, operational readiness and adoption. 

As a Consultant, you will support banking transformation programs by combining industry understanding, structured analysis and hands-on delivery. You will work with experienced banking specialists and client teams to improve processes, define requirements and help implement new operating models and technology solutions. 

• Support current-state assessments, process mapping, root-cause analysis and target-state design for banking operations and customer journeys. 
• Gather and document business requirements, user stories, process flows, data needs and acceptance criteria under the guidance of senior team members. 
• Analyze banking processes across areas such as commercial/retail banking, lending, deposits, onboarding, servicing, payments and digital banking operations. 
• Support system implementation activities including requirements validation, testing, defect tracking, data analysis, migration support and operational readiness. 
• Prepare clear client deliverables, analyses, meeting materials and status updates using structured problem-solving approaches. 
• Participate in client workshops and collaborate with business, operations and technology stakeholders. 
• Track actions, risks, dependencies and decisions and proactively follow up to support timely delivery. 
• Contribute to KPMG proposals, research, practice content and internal knowledge-sharing activities. 

• 1-3 years of relevant experience in banking, financial services, fintech, consulting, business analysis, operations or technology delivery. 
• Experience in a bank, credit union, fintech, financial-services organization or consulting/technology role serving financial institutions. 
• Genuine interest in banking operations and technology-enabled transformation, with a desire to build deep industry expertise. 
• Basic understanding of one or more banking processes or products and how they are supported by systems and data. 
• Strong analytical, problem-solving and organizational skills, with attention to detail and an ability to see the broader process. 
• Ability to communicate clearly, work collaboratively and take ownership of assigned deliverables. 
• Comfort with Microsoft Excel and PowerPoint; familiarity with Jira, Confluence, Visio, Power BI, SQL or similar tools is helpful. 
• Undergraduate degree in business, engineering, information systems/technology, economics, finance or a related discipline.

Nice to have 

• Exposure to core banking, lending, payments, digital banking, customer onboarding, workflow/case management or banking operations. 
• Experience with requirements analysis, process modelling, UAT/testing or agile delivery. 
• Understanding of APIs, data flows, digital platforms or systems integration. 
• Business-analysis, agile, data or project-management coursework/certification. 
• French-English bilingual capability is an asset for client delivery in Quebec. 

Providing you with the support you need to be at your best

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KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.

AI Usage

Weembrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.

We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.

• 1-3 years of relevant experience in banking, financial services, fintech, consulting, business analysis, operations or technology delivery. 
• Experience in a bank, credit union, fintech, financial-services organization or consulting/technology role serving financial institutions. 
• Genuine interest in banking operations and technology-enabled transformation, with a desire to build deep industry expertise. 
• Basic understanding of one or more banking processes or products and how they are supported by systems and data. 
• Strong analytical, problem-solving and organizational skills, with attention to detail and an ability to see the broader process. 
• Ability to communicate clearly, work collaboratively and take ownership of assigned deliverables. 
• Comfort with Microsoft Excel and PowerPoint; familiarity with Jira, Confluence, Visio, Power BI, SQL or similar tools is helpful. 
• Undergraduate degree in business, engineering, information systems/technology, economics, finance or a related discipline.

Nice to have 

• Exposure to core banking, lending, payments, digital banking, customer onboarding, workflow/case management or banking operations. 
• Experience with requirements analysis, process modelling, UAT/testing or agile delivery. 
• Understanding of APIs, data flows, digital platforms or systems integration. 
• Business-analysis, agile, data or project-management coursework/certification. 
• French-English bilingual capability is an asset for client delivery in Quebec. 

Providing you with the support you need to be at your best