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Bank Customer Service Jobs in Remote, OR (NOW HIRING)

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Bank Customer Service information

See Remote, OR salary details

$9

$18

$26

How much do bank customer service jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for bank customer service in Remote, OR is $18.78, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a bank customer service representative do?

A bank customer service representative assists customers with their banking needs, such as opening and closing accounts, processing transactions, answering questions about products and services, and resolving any issues or concerns. They may handle phone calls, in-person visits, or online inquiries, providing support for things like account balances, loan applications, or payment problems. Their goal is to ensure a positive customer experience and help clients navigate banking services efficiently and securely.

What are the key skills and qualifications needed to thrive as a bank customer service representative?

To thrive as a Bank Customer Service Representative, you need a solid understanding of banking products, cash handling, and customer account management, typically supported by a high school diploma or equivalent. Familiarity with banking software systems, CRM platforms, and basic office technology is essential. Strong communication, problem-solving abilities, and patience help build trust and resolve customer issues effectively. These skills are crucial for maintaining customer satisfaction, ensuring regulatory compliance, and supporting the bank's reputation.

What are some common challenges faced by bank customer service representatives, and how can they be managed?

Bank customer service representatives often encounter challenges such as handling complex customer inquiries, managing high call or foot traffic during peak hours, and navigating sensitive financial situations. Success in the role requires strong communication skills, patience, and the ability to stay calm under pressure. Many banks provide thorough training, supportive team structures, and escalation protocols to help representatives resolve difficult issues efficiently and maintain a positive customer experience.

What is the difference between Bank Customer Service vs Bank Teller?

AspectBank Customer ServiceBank Teller
CredentialsHigh school diploma; some roles may require customer service experienceHigh school diploma; cash handling experience often preferred
Work EnvironmentCall centers, branch support, online chatBank branch, face-to-face customer interactions
Job ResponsibilitiesAssist customers with account inquiries, resolve issues, provide product infoProcess deposits/withdrawals, cash checks, handle transactions

Bank Customer Service roles focus on assisting customers via phone, online, or in branch support, emphasizing communication and problem-solving skills. Bank Tellers primarily handle cash transactions and face-to-face customer interactions at the branch. Both roles require customer service skills but differ in daily tasks and work environment.

Is bank customer service a stressful job?

Bank customer service jobs can be stressful due to handling customer complaints, managing multiple tasks, and meeting performance targets. Employees often need strong communication skills and patience to resolve issues efficiently in a fast-paced environment.

What is the easiest bank customer service job to get?

Entry-level bank customer service representative positions are generally the easiest to obtain, as they often require minimal prior experience and focus on basic communication and customer service skills. These roles typically involve handling routine inquiries and transactions, making them accessible for candidates with a high school diploma or equivalent. Training is usually provided on the job, and a friendly attitude is valued.

What cities near Remote, OR are hiring for Bank Customer Service jobs?

Cities near Remote, OR with the most Bank Customer Service job openings:

Bank Customer Service jobs near you
Infographic showing various Bank Customer Service job openings in Remote, OR as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 76% Physical, 1% Hybrid, and 23% Remote job distribution, with an average salary of $39,059 per year, or $18.8 per hour.

Loan Support Specialist I

Columbia Bank (WA, OR & ID)

Roseburg, OR • On-site

$18 - $30/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Phoenix, Arizona

Irvine Main Suite 700

Spokane, Washington

Roseburg, Oregon

Tacoma, Washington

Full time

JR102532

About the Role:

The Loan Support Specialist I is responsible for the servicing of consumer, small business, SBA and commercial loan servicing within an environment of high work volumes and established deadlines. Works on assignments that are moderately complex in nature where independent action and a high degree of initiative are required in resolving problems and developing recommendations. Independently handles production tasks requiring knowledge of loan documentation, regulations, policies and procedures. This role interacts with bank staff at all levels in multiple departments, customers, escrow/title personnel, attorney's and various levels of external professionals. Acts independently to determine methods and procedures on new assignments.

  • Perform loan servicing activities such as general loan maintenance, processing loan payments, data entry, loan document creation, lien perfection, escrow/tax support, flood review or general ledger reconciliation.

  • Responsible for the transaction and processing of moderate to complex consumer, small business, SBA and commercial/business loan products, required documentation, in accordance with theorganizationsworkflow, ensuringregulation, policy, and procedures practices are followed.

  • Provide outstanding service and timely response to requests from internal and external customers.

  • Captures metrics to assist leadership in coordinating and adjusting workflow.

  • Participate in continuous improvement efforts and contribute to the identification and implementation of workflow improvements.

  • Perform work accurately and within assigned deadlines. Provide timely communication of work status so that any incomplete work can be redistributed across the team.

  • May be asked to train others as well as be cross trained to assist throughout Loan Support Services.

  • Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.

  • Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.

  • Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.

  • May be asked to coach, mentor, or train others and teach coursework as subject matter expert.

  • Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.

  • Takes personal initiative and is a positive example for others to emulate.

  • Embraces our vision to become "Business Bank of Choice"

  • May perform other duties as assigned.

About You:

  • High SchoolDiploma or GED. Required

  • Associate's degreein Business, accounting, finance or related field.Preferred.

  • 1-3 yearsof Consumer, SBA or Commercial/Business loan or equivalent experience.Required.

  • Working knowledge of consumer, SBA and commercial/business loan, advanced banking, lending products, services and lending documentation including loan regulations, policies and procedures.

  • Ability to muti-task and respond to frequent changes in daily workflow.

  • Demonstrated math, analytical, multi-tasking and problem-solving skills.

  • Solid interpersonal, verbal, and written communication skills. Ability to effectively communicate across all levels of the organization.

  • Possess working knowledge of consumer, SBA or commercial/business loan regulations, policies and procedures.

  • Proficiencyusing computer software including Word, Excel, loan servicing systems and other office equipment.

  • Able to work in a high work volume service-oriented environment with a high degree of change thatsupportcritical deadlines.

  • Strong analytical skills and attention to detail.

The pay range for this role is $18.00 - $30.00 an hour.

The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

Evergreen:

This posting is part of an evergreen requisition to create a pipeline of talent. If you are interested in potential opportunities in this area, we encourage you to apply. While we may not have an immediate opening at this time, we are always looking for top talent and will reach out as positions become available in the posted locations.

Our Benefits:

We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity:

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: careers@columbiabank.com (careers@umpquabank.com) .

To Staffing and Recruiting Agencies:

Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.

At Columbia Bank, we're redefining what it means to bank and to build a career. As the West's premier banking experience, we combine the strength and scale of a leading financial institution with the heart and mindset of a community bank. With more than 350 locations across eight states, we deliver relationship-based service backed by regional expertise and resources that help families and businesses thrive.

Our culture is built on Do RIGHT , which means:

  • Relationships: We create authentic connections with customers, colleagues, and communities.

  • Impact: Every role here makes a meaningful difference in people's lives and local economies.

  • Growth: We invest in your success with career development, mentorship, and learning opportunities.

  • Heart: We care deeply about doing what's best for our customers and each other.

  • Trust: Integrity and transparency guide everything we do.

Why work for Columbia Bank?

  • A strong, stable financial foundation with over $67 billion in assets and a diverse portfolio that supports flexibility and opportunity.

  • A culture of belonging and purpose, where your ideas matter and your work has impact.

  • Competitive benefits and flexibility designed to help you thrive personally and professionally.

  • Community engagement that matters, from supporting local businesses to empowering youth through financial literacy initiatives.

Ready to Do RIGHT for your career, your community, and your future? Explore opportunities and join Columbia Bank today.

Apply