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Bank Customer Service Jobs in Tennessee (NOW HIRING)

SOUTHEAST BANK

Teller/CSR (72430)

Chattanooga, TN · On-site

$14 - $18.50/hr

Tellers provide service to Bank customers by conducting appropriate transactions and meeting the needs of customers by providing prompt, efficient and accurate service interactions. Tellers are ...

SOUTHEAST BANK

Customer Service Rep (72918)

Knoxville, TN · On-site

$14.25 - $19.50/hr

Customer Service Representatives are often the first to interact with new customers and the ones ... The most important job as the face of SouthEast Bank is to build a long-lasting relationship that ...

Southeast Bank

Customer Service Rep (72918)

Knoxville, TN · On-site

$15.25 - $20.75/hr

Position Type Full Time Education Level High School Category Banking Description BASIC FUNCTION: Customer Service Representatives are often the first to interact with new customers and the ones that ...

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See Tennessee salary details

$8

$17

$24

How much do bank customer service jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for bank customer service in Tennessee is $17.06, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.99 per hour, depending on experience, location, and employer.

What does a bank customer service representative do?

A bank customer service representative assists customers with their banking needs, such as opening and closing accounts, processing transactions, answering questions about products and services, and resolving any issues or concerns. They may handle phone calls, in-person visits, or online inquiries, providing support for things like account balances, loan applications, or payment problems. Their goal is to ensure a positive customer experience and help clients navigate banking services efficiently and securely.

What are the key skills and qualifications needed to thrive as a bank customer service representative?

To thrive as a Bank Customer Service Representative, you need a solid understanding of banking products, cash handling, and customer account management, typically supported by a high school diploma or equivalent. Familiarity with banking software systems, CRM platforms, and basic office technology is essential. Strong communication, problem-solving abilities, and patience help build trust and resolve customer issues effectively. These skills are crucial for maintaining customer satisfaction, ensuring regulatory compliance, and supporting the bank's reputation.

What are some common challenges faced by bank customer service representatives, and how can they be managed?

Bank customer service representatives often encounter challenges such as handling complex customer inquiries, managing high call or foot traffic during peak hours, and navigating sensitive financial situations. Success in the role requires strong communication skills, patience, and the ability to stay calm under pressure. Many banks provide thorough training, supportive team structures, and escalation protocols to help representatives resolve difficult issues efficiently and maintain a positive customer experience.

What is the difference between Bank Customer Service vs Bank Teller?

AspectBank Customer ServiceBank Teller
CredentialsHigh school diploma; some roles may require customer service experienceHigh school diploma; cash handling experience often preferred
Work EnvironmentCall centers, branch support, online chatBank branch, face-to-face customer interactions
Job ResponsibilitiesAssist customers with account inquiries, resolve issues, provide product infoProcess deposits/withdrawals, cash checks, handle transactions

Bank Customer Service roles focus on assisting customers via phone, online, or in branch support, emphasizing communication and problem-solving skills. Bank Tellers primarily handle cash transactions and face-to-face customer interactions at the branch. Both roles require customer service skills but differ in daily tasks and work environment.

Is bank customer service a stressful job?

Bank customer service jobs can be stressful due to handling customer complaints, managing multiple tasks, and meeting performance targets. Employees often need strong communication skills and patience to resolve issues efficiently in a fast-paced environment.

What is the easiest bank customer service job to get?

Entry-level bank customer service representative positions are generally the easiest to obtain, as they often require minimal prior experience and focus on basic communication and customer service skills. These roles typically involve handling routine inquiries and transactions, making them accessible for candidates with a high school diploma or equivalent. Training is usually provided on the job, and a friendly attitude is valued.

What are the most commonly searched types of Bank Customer Service jobs in Tennessee?

The most popular types of Bank Customer Service jobs in Tennessee are:

What cities in Tennessee are hiring for Bank Customer Service jobs?

Cities in Tennessee with the most Bank Customer Service job openings:

Bank Customer Service jobs near you
Infographic showing various Bank Customer Service job openings in Tennessee as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,486 per year, or $17.1 per hour.

Teller/CSR (72430)

SOUTHEAST BANK

Chattanooga, TN • On-site

$14 - $18.50/hr

Full-time

Re-posted 15 days ago

Job description

BASIC FUNCTION:

Primary:Tellersarethe first to contact to our valued customers. Tellers provide service to Bank customers by conducting appropriate transactions and meeting the needs of customers by providing prompt, efficient and accurate service interactions. Tellers are required to represent the Bank in a courteous, professional manner, and be alert to customer needs while also referring them to appropriate departments in the Bank when those needs are identified.

Backup:Customer Service Representatives are often the first to interact with new customer accountsand the ones that help them form an opinion of the bank. By having a conversation and understanding what a customer needs the CSR can recommend and open personalized product and service solutions that address those needs. The most important job as the face of SouthEast Bank is to build a long-lasting relationship that helps us match customers with the solutions they need to help them reach their financial goals.

TELLER ESSENTIAL FUNCTIONS:

  • Deliver exceptional customer service
  • Complete customer transactions according to established guidelines
  • Identify referral opportunities and makes appropriate referrals
  • Contribute, support and develop effective relationships with all branch partners including branch employees, Customer Care Representatives, Branch Review Coordinator, Mortgage Representative, etc.
  • Ensure compliance with internal controls, operations procedures and risk management policies
  • Pursue on-going education of SouthEast Bank products, service, other lines of business, and federal regulations.
  • Ensure that all business transactions and practices in the individual's span of control comply with all regulations.
  • Carry out other duties as requested or assigned
  • Work in a fast-paced environment, under pressure while multitasking
  • Follow all Bank policies and procedures.

CSR ESSENTIAL FUNCTIONS:

  • Primary focus is assisting with client's sales opportunities with additional activities related to service needs, based on over needs of the branch.
  • Use resources to conduct effective client conversations in person and on the telephone and open retail accounts.
  • Provide financial solutions that meet client needs
  • Referring to other lines of business partners for additional solutions. Partners include, but are not limited to: Customer Care Representative, Mortgage, ElFI, Treasury Services, and Merchant Services.
  • Cross-sell bank products and services based on customer needs, in accordance with the bank's program standards.
  • Ensure compliance with internal controls, operational procedures and risk management policies.
  • Purse on-going education of SouthEast Bank products, services, other lines of business, and federal regulations.
  • Make proactive outbound calls to clients and prospects.
  • Carry out other duties as requested or assigned.

SKILLS AND KNOWLEDGE

Teller:

  • Ability to operate on-line teller terminal and other standard office equipment.
  • Successful completion of teller training and any other compliance training deemed necessary by the Bank.
  • Excellent customer service skills.
  • In-depth knowledge of all Bank deposit products and policies

CSR:

  • Attention to detail
  • Interpersonal skills to represent the Bank in a positive way in dealing with customers and other employees.
  • Ability to multitask
  • Ability to operate on-line teller terminal and other standard office equipment.
  • Successful completion of teller training and any other compliance training deemed necessary by the Bank.
  • Excellent customer service skills.
  • In-depth knowledge of all Bank deposit products and policies
  • Tact and diplomacy in dealing with both customers and employees
  • Good communication skills
  • Detail orientated

WORKING CONDITIONS:

  • Sitting for long periods of time; standing and walking periodically.
  • Lift 10-20lbs periodically.
  • May work a rotating schedule, which may include Saturdays.

REQUIREMENTS:

  • High school diploma or equivalent, required.
  • Associates or Bachelor's degree, preferred.
  • Cash handling or sales experience, required.
  • Prior Customer Service experience, required.
  • Banking customer service experience, required.

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