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Bank Customer Service Jobs in Iowa (NOW HIRING)

Hills Bank

Retail Banker

Mount Vernon, IA · On-site

$18.50/hr

Next, you will be shadowed by a co-worker until you feel comfortable and confident you can give our Hills Bank customers the quality service they deserve.Upon demonstrating proficient Teller skills ...

First Bank

Customer Service Representative

Goldfield, IA · On-site

$14.25 - $19.25/hr

As a Customer Service Representative with First Bank, you will provide excellent service to our customers while accurately completing bank transactions and offering value added services to our ...

Hills Bank

Retail Banker 1

Mount Vernon, IA · On-site

$18.50/hr

Next, you will be shadowed by a co-worker until you feel comfortable and confident you can give our Hills Bank customers the quality service they deserve. Upon demonstrating proficient Teller skills ...

Hills Bank

Retail Banker 1

Mount Vernon, IA

$18.50/hr

Next, you will be shadowed by a co-worker until you feel comfortable and confident you can give our Hills Bank customers the quality service they deserve. Upon demonstrating proficient Teller skills ...

Hills Bank

Retail Banker 1

Mount Vernon, IA · On-site

$18.50/hr

Next, you will be shadowed by a co-worker until you feel comfortable and confident you can give our Hills Bank customers the quality service they deserve. Upon demonstrating proficient Teller skills ...

Home State Bank

Customer Service Representative

Jefferson, IA · On-site

$15.25 - $20.50/hr

The primary responsibility of this position is to help deepen customer relationships, attract additional customers and directly service customers with the paying and receiving functions of the bank.

New

Home State Bank

Customer Service Representative

Jefferson, IA · On-site

$15.25 - $20.50/hr

The primary responsibility of this position is to help deepen customer relationships, attract additional customers and directly service customers with the paying and receiving functions of the bank.

Hills Bank

Retail Banker 1

Coralville, IA · On-site

$18.50/hr

Next, you will be shadowed by a co-worker until you feel comfortable and confident you can give our Hills Bank customers the quality service they deserve. Upon demonstrating proficient Teller skills ...

Hills Bank

Retail Banker 1

Coralville, IA · On-site

$18.50/hr

Next, you will be shadowed by a co-worker until you feel comfortable and confident you can give our Hills Bank customers the quality service they deserve. Upon demonstrating proficient Teller skills ...

BANK

Customer Service Rep/Teller

Burlington, IA · On-site

$15 - $19.50/hr

BANK is seeking a full-time Customer Service Representative/Teller responsible for performing a wide variety of customer service and teller functions in the Burlington BANK office. This position is ...

United Bank of Iowa

Customer Service Associate

Odebolt, IA · On-site

$13.75 - $19/hr

Selling and promoting all bank services in such a way as to enhance the bank's image within the community, while providing a high level of customer service. EDUCATION/TRAINING/EXPERIENCE: High school ...

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All JobsBank Customer Service JobsBank Customer Service Jobs in Iowa

Bank Customer Service information

See Iowa salary details

$9

$17

$25

How much do bank customer service jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for bank customer service in Iowa is $17.66, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.66 per hour, depending on experience, location, and employer.

What is the easiest bank customer service job to get?

Entry-level bank customer service representative positions are generally the easiest to obtain, as they often require minimal prior experience and focus on basic communication and customer service skills. These roles typically involve handling routine inquiries and may require a high school diploma or equivalent, with on-the-job training provided. They are suitable for individuals seeking their first job in banking or customer service.

What does a bank customer service representative do?

A bank customer service representative assists customers with their banking needs, such as opening and closing accounts, processing transactions, answering questions about products and services, and resolving any issues or concerns. They may handle phone calls, in-person visits, or online inquiries, providing support for things like account balances, loan applications, or payment problems. Their goal is to ensure a positive customer experience and help clients navigate banking services efficiently and securely.

What is the difference between Bank Customer Service vs Bank Teller?

AspectBank Customer ServiceBank Teller
CredentialsHigh school diploma; some roles may require customer service experienceHigh school diploma; cash handling experience often preferred
Work EnvironmentCall centers, branch support, online chatBank branch, face-to-face customer interactions
Job ResponsibilitiesAssist customers with account inquiries, resolve issues, provide product infoProcess deposits/withdrawals, cash checks, handle transactions

Bank Customer Service roles focus on assisting customers via phone, online, or in branch support, emphasizing communication and problem-solving skills. Bank Tellers primarily handle cash transactions and face-to-face customer interactions at the branch. Both roles require customer service skills but differ in daily tasks and work environment.

What are the key skills and qualifications needed to thrive as a bank customer service representative?

To thrive as a Bank Customer Service Representative, you need a solid understanding of banking products, cash handling, and customer account management, typically supported by a high school diploma or equivalent. Familiarity with banking software systems, CRM platforms, and basic office technology is essential. Strong communication, problem-solving abilities, and patience help build trust and resolve customer issues effectively. These skills are crucial for maintaining customer satisfaction, ensuring regulatory compliance, and supporting the bank's reputation.

What are some common challenges faced by bank customer service representatives, and how can they be managed?

Bank customer service representatives often encounter challenges such as handling complex customer inquiries, managing high call or foot traffic during peak hours, and navigating sensitive financial situations. Success in the role requires strong communication skills, patience, and the ability to stay calm under pressure. Many banks provide thorough training, supportive team structures, and escalation protocols to help representatives resolve difficult issues efficiently and maintain a positive customer experience.
What are the most commonly searched types of Bank Customer Service jobs in Iowa? The most popular types of Bank Customer Service jobs in Iowa are:
What cities in Iowa are hiring for Bank Customer Service jobs? Cities in Iowa with the most Bank Customer Service job openings:
Bank Customer Service jobs near you
Infographic showing various Bank Customer Service job openings in Iowa as of August 2026, with employment types broken down into 74% Full Time, and 26% Part Time. Highlights an 100% In-person job distribution, with an average salary of $36,723 per year, or $17.7 per hour.

Bank Mortgage Loan Officer

Availa Bank

Council Bluffs, IA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 24 days ago

Job description

EEO Employer
Availa Bank believes our people make a difference, and we recognize that individual differences and experiences strengthen our teams. Each member of our team is empowered to inspire and enable our clients and the communities we serve to achieve financial success.
BANK MORTGAGE LOAN OFFICER POSITION SUMMARY
The primary responsibilities of this position are to generate, negotiate, underwrite, and coordinate the origination and closing of mortgage loans in compliance with the bank's lending policies and procedures. Within the portfolio managed, the Loan Officer will be responsible for credit decisions (within authority guidelines), overall credit quality, and fee income.
BENEFITS
Availa Bank offers a rich selection of benefits you can personalize to support you and your family's needs. Benefits may include:
  • Medical, Dental & Vision Plans
  • Option for Health Savings Account (HSA)
  • Life Insurance (Company paid for employee)
  • 401K and Employee Stock Ownership Plan (ESOP)
  • Company Paid Short & Long Term Disability Insurance
  • Flexible Spending Account (FSA) & Dependent Care
  • Eligibility for Tuition Assistance and Discounts
  • Employee Assistance Program (EAP)

BANK MORTGAGE LOAN OFFICER ESSENTIAL DUTIES AND ACCOUNTABILITIES
  1. Originates all loan applications within an acceptable customer service and regulatory timeframe
  2. Analyze credit applications and propose appropriate mortgage solutions/products to meet customer financial needs
  3. Maintain loan quality by striving for low incidence of incomplete documentation or regulatory violation
  4. Help the bank attract new customers and deepen relationships with existing customers through active involvement in the community and through participation in the bank's customer service and sales efforts
  5. Adheres to bank policy, procedures, and all lending laws and regulations
  6. Work with customers through difficult/complicated issues that may arise
  7. Handle collections on delinquent loans; monitor the quality of existing loans
  8. Maintains knowledge of trends and developments in the local real estate market; current and predicted lending rates; and changes in rules, regulations, and best practices of various mortgages
  9. Develops and maintains contacts with local real estate agents, attorneys, developers, and builders to promote and encourage the use of bank services for residential mortgages
  10. Makes recommendations for new loan products and services
  11. Site visits may be applicable for construction, real estate purchase, or refinance originations
  12. Refer additional bank services and products

Requirements
BANK MORTGAGE LOAN OFFICER ROLE QUALIFICATIONS
Education
  • Bachelor's in business or equivalent experience

Experience
  • Minimum 1 year Mortgage Lending experience preferred

Other Skills and Abilities
  • Demonstrated proficiency in typing with speed and accuracy; basic keyboarding skills are required
  • Sound knowledge of loan policies and procedures, including Fannie Mae
  • Strong background, or an ability to learn, mortgage lending principles and programs, technicalities, and compliance
  • Strong math skills; add, subtract, multiply, and divide in all units of measure
  • Exceptional oral, written, and interpersonal communication skills with the ability to apply commonly understood knowledge to carry out instructions and instruct others, understand procedures, and write reports and correspondence
  • Exceptional organizational and time management skills; ability to function well in a fast-paced environment
  • Proficient Microsoft Office skills (to include Word, Excel, PowerPoint, and Outlook) and Adobe PDF
  • Assumes a leadership role in community projects and activities
  • Accepts a leadership role within the bank and participates in bank promotions and activities

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