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Bank Customer Service Representative Jobs in Quebec

Caeus

Customer Service Representative

Montreal, QC · On-site

Description The Customer Service Representative is responsible for providing professional front desk and client support services within a flight training environment. This role serves as the first ...

Linde

Customer Service Representative

Rimouski, QC · On-site

* You will provide exceptional customer care and quality control support by handling inbound inquiries with a consistently polite and professional demeanor * Efficiently manage customer voicemails by ...

Circle K

Customer Service Representative

Gaspe, QC · On-site

Accueillir et offrir un service rapide et exact aux clients Effectuer les transactions et assurer le balancement de la caisse; Autoriser et surveiller les pompes a essence (si applicable); Prendre ...

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All JobsBank Customer Service Representative JobsBank Customer Service Representative Jobs in Quebec

Bank Customer Service Representative information

See Quebec salary details

$9

$17

$25

How much do bank customer service representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for bank customer service representative in Quebec is $17.75, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.99 per hour, depending on experience, location, and employer.

What does a bank customer service representative do?

A Bank Customer Service Representative assists customers with their banking needs, such as opening and closing accounts, processing deposits and withdrawals, and answering inquiries about products and services. They help resolve issues related to accounts, guide customers on using online banking platforms, and ensure compliance with bank policies. Representatives also promote bank products and services to meet customer needs while maintaining a high level of professionalism and accuracy.

What are some common challenges faced by bank customer service representatives, and how can they be managed effectively?

Bank Customer Service Representatives often encounter challenges such as managing high customer volumes, addressing complex account issues, and handling dissatisfied customers. To manage these effectively, representatives benefit from strong communication skills, patience, and a thorough understanding of the bank’s products and policies. Many banks provide ongoing training and support from supervisors, as well as team collaboration to resolve difficult cases. Proactively seeking feedback and using available resources can also help representatives improve their problem-solving abilities and customer interactions.

What are the key skills and qualifications needed to thrive as a bank customer service representative, and why are they important?

To thrive as a Bank Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of banking products and procedures, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, banking platforms, and cash handling systems is often required. Exceptional interpersonal skills, patience, and problem-solving abilities help you build trust and effectively address customer concerns. These skills are essential for delivering excellent customer service, ensuring regulatory compliance, and maintaining the bank's positive reputation.

What is the difference between Bank Customer Service Representative vs Bank Teller?

AspectBank Customer Service RepresentativeBank Teller
Primary RoleAssist customers with account inquiries, resolve issues, and provide product informationHandle cash transactions, deposits, withdrawals, and basic account services
Required CredentialsHigh school diploma; customer service skills; sometimes certifications in bankingHigh school diploma; cash handling experience often preferred
Work EnvironmentCustomer service desks, call centers, or branch officesBank branch tellers' stations
Common TasksAnswering questions, resolving complaints, opening new accountsProcessing transactions, balancing cash drawer, verifying customer identity

Both roles are essential in banking, focusing on customer interaction. While Bank Customer Service Representatives handle a broader range of inquiries and support, Bank Tellers primarily process cash transactions. The roles often overlap in skills like customer communication and basic banking knowledge, but differ in daily tasks and responsibilities.

What cities in Quebec are hiring for Bank Customer Service Representative jobs?

Cities in Quebec with the most Bank Customer Service Representative job openings:

Bank Customer Service Representative jobs near you
Infographic showing various Bank Customer Service Representative job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $36,926 per year, or $17.8 per hour.

Customer Service Representative

Sainte-hedwidge-de-roberval, QC

Canada Post Corp
See more jobs at Canada Post Corpexternal

CA$20.54/hr

Full-time

Posted 7 days ago

Job description

Job Requisition Id: 195192   
Business Function: Retail   
Primary City: Sainte-Hedwidge-de-Roberval  
Other Location(s):  
Province: Quebec  
Employment Type: On Call  
Employment Status: Temporary  
Language Requirement: French Essential  
Employee Class and Level: RVSGD11 - Level 1  
Working Hours: On call
Number of Vacancies: 1   
Salary: $20.54/hour


 

Job Description

If you have ambition, talent and drive, consider a fast-moving career with Canada Post. We are currently seeking an on-call Post Office Assistant who will use a customer-focused approach when providing counter services to customers.

Note: The ideal candidate should reside in the community. Applicants outside the community in which the Post Office is located may be considered as needed.

Job Responsibilities
  • Sell postal products and service to the business community and public
  • Sort, distribute and process mail into appropriate classifications
  • Provide customers with information and forms
  • Address delivery and service difficulties to resolve problems thoroughly and quickly
Job Responsibilities (continued)
Qualifications
  • High school or provincial equivalency and/or experience in business administration
  • Training and/or experience interacting with the public in a retail and/or service environment, including sales and cash transactions
  • Understanding of general or post office accounting systems.
  • Physically fit to lift mail containers of up to 50 lb, push or pull boxes, sort mail and stand for extended periods of time
  • Flexibility to be available for temporary, on-call work
Other Information

Canada Post’s values and behaviours 

Our Values - Trust, Respect and Deliver represent our fundamental promise to ourselves, our expectations of one and another and our shared duty to our country. 

Our behaviours – Make the call, Know the destination, Deliver for others, Ignite our pride; embody our values, bringing them to life and guiding our actions. 

We’re committed to living these values and practicing these behaviours every day.  Learn more about the values and behaviours by visiting the Canada Post website. 

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