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Bank Customer Service Representative Jobs in Michigan

State Savings Bank

Customer Service Representative

Beulah, MI · On-site

$15.25 - $21/hr

A State Savings Bank Customer Service Representative exemplifies a "Yes, I can!" approach to customer service and is responsible for providing prompt and efficient service when handling customer ...

State Savings Bank

Customer Service Representative

Beulah, MI · On-site

$15.25 - $21/hr

A State Savings Bank Customer Service Representative exemplifies a "Yes, I can!" approach to customer service and is responsible for providing prompt and efficient service when handling customer ...

State Savings Bank

Customer Service Representative

Beulah, MI · On-site

$15.25 - $21/hr

A State Savings Bank Customer Service Representative exemplifies a "Yes, I can!" approach to customer service and is responsible for providing prompt and efficient service when handling customer ...

Huron Community Bank

Customer Service Rep.

Tawas City, MI · On-site

$14.25 - $19.50/hr

Customer Service Representative We are seeking a friendly, dependable, and customer-focused ... Promote bank products and services based on customer needs * Provide excellent customer service and ...

Huron Community Bank

Customer Service Rep.

Tawas City, MI

$14.25 - $19.50/hr

We are seeking a friendly, dependable, and customer-focused Customer Service Representative to join ... Promote bank products and services based on customer needs * Provide excellent customer service and ...

Huron Community Bank

Customer Service Rep.

Tawas City, MI · On-site

$16.50/hr

We are seeking a friendly, dependable, and customer-focused Customer Service Representative to join ... Promote bank products and services based on customer needs * Provide excellent customer service and ...

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Bank Customer Service Representative information

See Michigan salary details

$8

$16

$23

How much do bank customer service representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for bank customer service representative in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What does a bank customer service representative do?

A Bank Customer Service Representative assists customers with their banking needs, such as opening and closing accounts, processing deposits and withdrawals, and answering inquiries about products and services. They help resolve issues related to accounts, guide customers on using online banking platforms, and ensure compliance with bank policies. Representatives also promote bank products and services to meet customer needs while maintaining a high level of professionalism and accuracy.

What are some common challenges faced by bank customer service representatives, and how can they be managed effectively?

Bank Customer Service Representatives often encounter challenges such as managing high customer volumes, addressing complex account issues, and handling dissatisfied customers. To manage these effectively, representatives benefit from strong communication skills, patience, and a thorough understanding of the bank’s products and policies. Many banks provide ongoing training and support from supervisors, as well as team collaboration to resolve difficult cases. Proactively seeking feedback and using available resources can also help representatives improve their problem-solving abilities and customer interactions.

What are the key skills and qualifications needed to thrive as a bank customer service representative, and why are they important?

To thrive as a Bank Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of banking products and procedures, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, banking platforms, and cash handling systems is often required. Exceptional interpersonal skills, patience, and problem-solving abilities help you build trust and effectively address customer concerns. These skills are essential for delivering excellent customer service, ensuring regulatory compliance, and maintaining the bank's positive reputation.

What is the difference between Bank Customer Service Representative vs Bank Teller?

AspectBank Customer Service RepresentativeBank Teller
Primary RoleAssist customers with account inquiries, resolve issues, and provide product informationHandle cash transactions, deposits, withdrawals, and basic account services
Required CredentialsHigh school diploma; customer service skills; sometimes certifications in bankingHigh school diploma; cash handling experience often preferred
Work EnvironmentCustomer service desks, call centers, or branch officesBank branch tellers' stations
Common TasksAnswering questions, resolving complaints, opening new accountsProcessing transactions, balancing cash drawer, verifying customer identity

Both roles are essential in banking, focusing on customer interaction. While Bank Customer Service Representatives handle a broader range of inquiries and support, Bank Tellers primarily process cash transactions. The roles often overlap in skills like customer communication and basic banking knowledge, but differ in daily tasks and responsibilities.

Bank Customer Service Representative jobs near you
Infographic showing various Bank Customer Service Representative job openings in Michigan as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 83% In-person, and 17% Hybrid job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Customer Service Representative

Traverse City, MI • On-site

State Savings Bank
See more jobs at State Savings Bankexternal

$16.25 - $22.25/hr

Other

Re-posted 29 days ago

Job description

Customer Service Representative

A State Savings Bank Customer Service Representative exemplifies a "Yes, I can!" approach to customer service and is responsible for providing prompt and efficient service when handling customer transactions. A Customer Service Representative is expected to be available to work Monday through Saturday.

Tasks

· Accurately process transactions such as check cashing, deposits/withdrawals, and loan payments.

· Issue Money Orders, Cashier's Checks, and Gift Cards.

· Balance cash drawer with minimal or no discrepancies.

· Responsibly buy and sell cash to main vault to stay within set drawer limits.

· Accurately prepare and transmit transaction ticket work.

· Identify counterfeit money.

· Cash US Savings Bonds.

· Answer telephones, file paperwork, and maintain office supplies.

· Answer basic customer inquiries regarding interest rates, service charges, and account history.

· Cross-sell bank products and services and refer customers to appropriate areas as needed.

· Follow bank policies and procedures.

· Maintain professional, business-like appearance.

· Perform other tasks requested by supervisor related to daily operations of the bank.

Requirements

· At least 18 years of age

· High school or higher education level

· Excellent customer service skills

· Strong communication skills

· Computer skills

· Cash-handling experience

· Ability to work well under pressure

· Accurate and well-organized

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