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Bank Customer Service Rep Jobs in Jackson, MS (NOW HIRING)

Citizens National Bank

CSR Supervisor

Madison, MS · On-site

Bank Manager or Assistant Bank Manager Summary/Objective The Customer Service Representative Supervisor (CSR Supervisor) is considered a critical link between the bank and its customers and plays a ...

YourCNB

Customer Service Representative (Teller)

Madison, MS · On-site

$13 - $17.75/hr

Customer Service Representative I Classification: Non-Exempt Reports to: Customer Service ... Adheres to the bank's Vision, Core Competencies and Moments of Truth while listening for referral ...

QCHI

Customer Service Representative

Ridgeland, MS · On-site

$13.75 - $18.50/hr

The Customer Service Representative opportunity is a full-time entry-level position that has great ... banking institutions. Additionally, they have expanded services to include small businesses.

QCHI

Customer Service Representative

Richland, MS · On-site

$13.75 - $18.75/hr

The Customer Service Representative opportunity is a Full-Time entry-level position that has great ... banking institutions. Additionally, they have expanded services to include small businesses.

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All JobsBank Customer Service Rep JobsBank Customer Service Rep Jobs in Jackson, MS

Bank Customer Service Rep information

See Jackson, MS salary details

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How much do bank customer service rep jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for bank customer service rep in Jackson, MS is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What are some common challenges faced by bank customer service reps, and how can they be addressed?

Bank Customer Service Representatives often encounter challenges such as handling difficult customer inquiries, managing high transaction volumes, and staying updated with evolving banking regulations. To address these challenges, it's helpful to develop strong communication and problem-solving skills, and to take advantage of ongoing training offered by most banks. Additionally, collaborating closely with team members allows for knowledge sharing and support, making it easier to resolve complex issues efficiently and maintain positive customer relationships.

What are the key skills and qualifications needed to thrive as a bank customer service rep, and why are they important?

To thrive as a Bank Customer Service Rep, you need strong customer service skills, attention to detail, and basic knowledge of banking products, typically supported by a high school diploma or equivalent. Familiarity with banking software, CRM systems, and cash handling procedures is commonly required. Excellent communication, problem-solving, and patience help build trust and effectively address customer concerns. These skills are essential for ensuring customer satisfaction, accuracy in transactions, and maintaining the bank's reputation.

What does a bank customer service rep do?

A Bank Customer Service Representative assists customers with their banking needs, such as opening and closing accounts, processing transactions, answering questions about products and services, and resolving any issues or concerns. They also handle inquiries related to account balances, loans, and credit cards, and may help customers with online banking or fraud prevention. Bank Customer Service Reps play a key role in ensuring a positive customer experience and maintaining the bank's reputation.
What are popular job titles related to Bank Customer Service Rep jobs in Jackson, MS? For Bank Customer Service Rep jobs in Jackson, MS, the most frequently searched job titles are:
What job categories do people searching Bank Customer Service Rep jobs in Jackson, MS look for? The top searched job categories for Bank Customer Service Rep jobs in Jackson, MS are:
Bank Customer Service Rep jobs near you
Infographic showing various Bank Customer Service Rep job openings in Jackson, MS as of August 2026, with employment types broken down into 100% Full Time. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $34,071 per year, or $16.4 per hour.

Customer Service Representative (Teller)

Citizens National Bank of Mississippi

Madison, MS • On-site

$13 - $17.75/hr

Full-time

Re-posted 3 days ago

Job description

Job Description
Customer Service Representative I

Classification: Non-Exempt

Reports to: Customer Service Representative Supervisor

Summary/Objective

The Customer Service Representative I (CSR) is responsible for providing exceptional customer service, including sales and service functions, and making qualified referrals in a fast paced, process driven team environment. The CSR I establishes relationships with customers and provides services that help customers achieve their financial dreams.

Essential Functions

  1. Accurately processes transactions including deposits, night drop deposits, withdrawals, transfers, loan payments, official checks, money orders and credit card advances.
  2. Adheres to the bank’s Vision, Core Competencies and Moments of Truth while listening for referral opportunities and referring customers to the appropriate areas of the bank.
  3. Safeguards the bank’s assets by efficiently operating a cash drawer while following the bank’s policies and procedures and adhering to the Bank Operations Manual.
  4. Assists with any other duties assigned which may include maintaining the vault or ATM, and preparing daily reports.
  5. Continued education of regulations, policies, procedures and product knowledge.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional retail branch. This role routinely uses standard office equipment such as computers, phones, photocopiers, teller validators and scanners.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. Frequent repetitive movements of the hands and fingers are required. This position requires manual dexterity including the ability to lift files, open filing cabinets, and lift coins or currency up to 40 pounds. This position requires maneuvering around the branch, bending, and stooping as necessary. Specific vision abilities required include close vision and ability to adjust focus.

Position Type/Expected Hours of Work
This is a full-time position. Days and hours vary according to the branch location. May include Saturdays.

Travel
Minimal travel is expected for this position with the exception of float CSRs.

Required Education and Experience

  1. High School graduate or GED.
  2. Working knowledge of computer software.
  3. High energy with strong interpersonal, oral and written communication skills.
  4. Works well in a team environment.

Preferred Education and Experience

  1. Customer service, cash handling or sales experience.

AAP/EEO Statement
Citizens National Bank is an equal employment opportunity employer and complies with all applicable laws and regulations regarding affirmative action and equal opportunity and does not illegally discriminate against anyone protected by law because of that person’s race, creed, color, age, sex, sexual orientation, gender identity, national origin, religion, status as an individual with a disability, or protected veteran status.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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