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Bank Customer Service Rep Jobs in Florida (NOW HIRING)

Banking

Customer Service Representative

Tampa, FL · On-site

$20 - $21/hr

Banking industry Job duration: 12 Months (Possibilities of extension OR conversion to FTE) Location: Tampa, FL 33634, USA Payrate: $20 - $21 per hour The Company offers the following benefits for ...

New

USAA

Customer Service - Bank Sales & Service

Tampa, FL · On-site

$43K - $44K/yr

As a Bank Customer Service & Sales Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a ...

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Bank Customer Service Rep information

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How much do bank customer service rep jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for bank customer service rep in Florida is $14.05, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $15.62 per hour, depending on experience, location, and employer.

What are some common challenges faced by bank customer service reps, and how can they be addressed?

Bank Customer Service Representatives often encounter challenges such as handling difficult customer inquiries, managing high transaction volumes, and staying updated with evolving banking regulations. To address these challenges, it's helpful to develop strong communication and problem-solving skills, and to take advantage of ongoing training offered by most banks. Additionally, collaborating closely with team members allows for knowledge sharing and support, making it easier to resolve complex issues efficiently and maintain positive customer relationships.

What are the key skills and qualifications needed to thrive as a bank customer service rep, and why are they important?

To thrive as a Bank Customer Service Rep, you need strong customer service skills, attention to detail, and basic knowledge of banking products, typically supported by a high school diploma or equivalent. Familiarity with banking software, CRM systems, and cash handling procedures is commonly required. Excellent communication, problem-solving, and patience help build trust and effectively address customer concerns. These skills are essential for ensuring customer satisfaction, accuracy in transactions, and maintaining the bank's reputation.

What does a bank customer service rep do?

A Bank Customer Service Representative assists customers with their banking needs, such as opening and closing accounts, processing transactions, answering questions about products and services, and resolving any issues or concerns. They also handle inquiries related to account balances, loans, and credit cards, and may help customers with online banking or fraud prevention. Bank Customer Service Reps play a key role in ensuring a positive customer experience and maintaining the bank's reputation.
What are popular job titles related to Bank Customer Service Rep jobs in Florida? For Bank Customer Service Rep jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Bank Customer Service Rep jobs in Florida look for? The top searched job categories for Bank Customer Service Rep jobs in Florida are:
What cities in Florida are hiring for Bank Customer Service Rep jobs? Cities in Florida with the most Bank Customer Service Rep job openings:
Bank Customer Service Rep jobs near you
Infographic showing various Bank Customer Service Rep job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $29,217 per year, or $14 per hour.

Customer Service Representative

Customer Care Expertise LLC

Saint Petersburg, FL • On-site, Remote

$15.25 - $20.50/hr

Full-time

Re-posted 8 days ago

Job description

About the Customer Service Representative Position- Fully Remote
Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence.
The best CSRs are genuinely delighted to help customers. They're tolerant, empathetic, and intensely communicative. They love to talk. Customer service representatives can put themselves in their clients' shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don't have enough knowledge to fix the problem.
Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.
Customer Service Representative Responsibilities
  • Handle high amounts of incoming calls
  • Produce sales leads
  • Identify and evaluate customers' needs to deliver satisfaction
  • Build sustainable relationships of trust through open and interactive discussion
  • Provide accurate, valid and comprehensive information by using the right methods/tools
  • Reach personal/customer service team sales targets and call handling quotas
  • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Go the extra mile to engage customers
Customer Service Representative Requirements
  • Some proven customer support experience or experience as a client service representative
  • Track record of not just reaching, but exceeding quota requirements
  • Strong phone administration skills and active listening capabilities
  • Experience with CRM systems and practices
  • Customer orientation and capacity to adapt/respond to different types of characters
  • Exceptional communication and presentation skills
  • Ability to multi-task, prioritize, and control time effectively
  • High school degree

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