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Bank Call Center Jobs Jobs (NOW HIRING)

River City Bank

Call Center Representative

Sacramento, CA · On-site

$17 - $21.25/hr

Maintains knowledge of Bank products and services to seek opportunities to attract, retain and ... Minimum 1year call center or banking related experience. * Advanced keyboarding skills. * Ability ...

River City Bank

Call Center Representative

Sacramento, CA · On-site

$17 - $21.25/hr

Maintains knowledge of Bank products and services to seek opportunities to attract, retain and ... Minimum 1year call center or banking related experience. * Advanced keyboarding skills. * Ability ...

River City Bank

Call Center Representative

Sacramento, CA · On-site +1

$23/hr

Maintains knowledge of Bank products and services to seek opportunities to attract, retain and ... Minimum 1year call center or banking related experience. * Advanced keyboarding skills. * Ability ...

Berkshire Bank

Call Center Representative

Pittsfield, MA · On-site

$20 - $28.90/hr

Retail Banking Department: Call Center Reports to: Call Center Manager Status: Non-Exempt Grade: 6 Pay Range: $20.00 - $28.90 Salary range updated 2/26/2026. Actual compensation within the pay range ...

Forcht Bank

Call Center Banker

Somerset, KY · On-site

$14.05 - $21.07/hr

At Forcht Bank we value diverse and unique thinking that could help us serve our customers better ... Summary The Call Center Banker is responsible for providing efficient, professional, and quality ...

Forcht Bank

Call Center Banker

Somerset, KY · On-site

$29K - $43K/yr

At Forcht Bank we value diverse and unique thinking that could help us serve our customers better ... Summary The Call Center Banker is responsible for providing efficient, professional, and quality ...

Propel Bank

Call Center Representative

San Juan, PR · On-site

$17/hr

Propel Bank - San Juan, Puerto Rico Propel Bank. Built for Banks. Powered by Fintech. Propel Bank ... Position Summary The Call Center Representative serves as a key point of contact for Propel Bank ...

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How much do bank call center jobs jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for bank call center jobs in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.
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Call Center Representative

Call Center Representative

River City Bank

Sacramento, CA • On-site

$17 - $21.25/hr

Other

Posted 13 days ago

Job description

Description

Responds to and resolves routine telephone calls from clients and bank employees concerning client accounts and client account-related services in accordance with established policies, procedures and service quality standards. Maintains knowledge of Bank products and services to seek opportunities to attract, retain and expand client relationships. 


*Candidates for this role must reside in the Sacramento, CA area.*


Essential Functions

  1. Maintains knowledge of Bank products and services in order to responds to client phone inquiries. 
  2. Interprets and explains bank charges, policies, procedures, special programs, rates and initiates appropriate transactions to satisfy client requests.
  3. Resolves routine client service issues in a timely manner. Reviews issues, performs research, and initiates resolutions within established guidelines.
  4. Informs clients on cause of problems and explains corrective actions being taken. 
  5. Advises management of irregular or recurring problems and suggests improvements to improve the service provided by the call      center. 
  6. Follows established bank policies, procedures, and guidelines for transaction processing and client service.
  7. Protects the bank's assets/income and maintains the confidentiality of client information. 
  8. Responsible for following (or adhering) to the Bank's Information Security policies and procedures.
  9. Obtains/monitors bank account documentation. 
  10. Responsible for promoting the bank's philosophy of excellent client service. 
  11. Supports the Community Reinvestment Act through participation in community organizations.
  12. Maintains current knowledge of bank regulations. Ensures compliance with all Federal, State and Bank policies, procedures and regulations. 
  13. Other duties as assigned. 

Requirements

Education: 

Associates degree or equivalent required, or combination of education and experience. 


Required Experience: 

Minimum 1 year of customer service, bank operations, regulatory and security experience. Customer focus and service experience.


Knowledge Skills/Abilities: 

  1. High School Diploma or General Education Degree (GED). 
  2. Minimum 1year call center or banking related      experience. 
  3. Advanced keyboarding skills.
  4. Ability to work under pressure; multitasking. 
  5. Ability to take initiative. 
  6. Ability to exercise good judgment. 
  7. Excellent verbal communication, listening, phone and      people skills.
  8. Data entry and attention to detail.

Additional Comments:

River City Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.


Note: River City Bank does not sponsor applicants for work visas.


For CA residents please read the Notice at Collection - California before applying.

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