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Bank Back Office Jobs (NOW HIRING)

Exchange Bank

Electronic Banking Specialist

Santa Rosa, CA · On-site

$22 - $30/hr

... bank back-office environment. Compensation & Benefits * Pay range: $22 to $30 per hour, commensurate with experience, education and skills. * Health, dental, and vision insurance * Retirement plan ...

Gold's Gym

Back Office Manager

Richmond, VA · On-site

$30K - $43K/yr

Back Office Operations Manager We're looking for a motivated and detail-oriented Back Office ... Oversee daily cash handling procedures, including timely bank deposits and adherence to all cash ...

Exchange Bank

Electronic Banking Specialist

Santa Rosa, CA · On-site

$22 - $30/hr

... bank back-office environment. Compensation & Benefits * Pay range: $22 to $30 per hour, commensurate with experience, education and skills. * Health, dental, and vision insurance * Retirement plan ...

Gold's Gym

Back Office Manager

Richmond, VA · On-site

$30K - $43K/yr

Vision insurance Back Office Operations Manager Location: Meadowbrook Job Type: Full-Time Schedule ... Oversee daily cash handling procedures , including timely bank deposits and adherence to all cash ...

City National Bank & Trust

CIF Rep.

Lawton, OK · On-site

$14.50 - $18/hr

The CIF Level I position is a role within the bank's back-office operations team and is designed for individuals seeking a long-term career path in banking operations. This role includes account ...

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How much do bank back office jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for bank back office in the United States is $20.37, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $22.36 per hour, depending on experience, location, and employer.

What is a bank back office?

Bank back office jobs refer to the roles and functions that support the core banking operations but do not involve direct customer interaction. These positions include areas like processing transactions, compliance, accounting, IT support, data management, and administrative work. The back office ensures that the bank's front office activities, such as customer services and sales, run smoothly and efficiently. Staff in these roles help maintain accurate records, manage risk, and ensure regulatory compliance. These jobs are crucial for the overall success and reliability of a bank's operations.

What are the typical daily responsibilities of a bank back office employee?

Bank Back Office employees are primarily responsible for processing transactions, reconciling accounts, and ensuring the accuracy of financial records. Their daily tasks often include verifying documentation, supporting compliance checks, and resolving discrepancies that arise during transaction processing. They work closely with front office teams, IT departments, and compliance officers to maintain smooth operations and uphold regulatory standards. Attention to detail and strong organizational skills are crucial in this role, as errors can impact the bank's efficiency and customer satisfaction.

What are the key skills and qualifications needed to thrive as a bank back office professional, and why are they important?

To thrive as a Bank Back Office professional, you need strong analytical abilities, attention to detail, and a solid understanding of banking operations, often supported by a degree in finance, accounting, or business. Familiarity with banking software systems, transaction processing platforms, and regulatory compliance tools is typically required. Effective communication, problem-solving, and organizational skills help you manage tasks efficiently and collaborate with front-office teams. These skills ensure the accuracy, security, and efficiency of banking operations, supporting regulatory compliance and customer satisfaction.

What is the difference between Bank Back Office vs Bank Operations Associate?

AspectBank Back OfficeBank Operations Associate
ResponsibilitiesProcessing transactions, record keeping, complianceCustomer service, transaction support, account management
Required SkillsAttention to detail, data entry, knowledge of banking proceduresCommunication skills, problem-solving, basic banking knowledge
Work EnvironmentOffice setting, back-end operationsBranch or office, customer-facing and support roles
CertificationsTypically none required, some roles may prefer banking certificationsUsually none required, customer service experience valued

While both roles support banking operations, the Bank Back Office focuses on processing and compliance tasks behind the scenes, whereas the Bank Operations Associate interacts more directly with customers and handles transaction support. Understanding these differences helps job seekers identify roles aligned with their skills and career goals.

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Bank Back Office jobs near you
Infographic showing various Bank Back Office job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $42,364 per year, or $20.4 per hour.

Electronic Banking Specialist

Santa Rosa, CA • On-site

Exchange Bank
See more jobs at Exchange Bankexternal

$22 - $30/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

Location: On-site in Santa Rosa, Ca.
POSITION SUMMARY:
Performs work related to Electronic Banking Products including: Automated Clearing House (ACH), Debit Card, Consumer and Business Online Banking, Positive Pay, Automated Teller Machine (ATM), Person to Person (P2P), and Remote Deposit Capture (RDC) products.
POSITION TYPE & SCHEDULE:
Full-time, non-exempt position. 40 hours per week, Monday-Friday from 8:30am-5:30pm. This schedule is subject to change based on the business needs of the Bank.
ESSENTIAL FUNCTIONS:
Operations: 40%
  • Review daily debit card reports and identify fraud trends. Recommend corrective actions to management.
  • Assess debit card, ACH and Zelle disputes to determine bank and customer liability as well as applicable recovery options in accordance with established Regulation E guidelines and network rules.
  • Initiate chargeback process through the vendor network for relevant transactions. Complete funds transfers, issue provisional credit, credit revocation, posting of final credits, and communicate dispute status to customers.
  • Respond to inquiries regarding Digital Channels and Products, research problems and aid in resolution.
  • Process debit card return mail to include logging and forwarding of cards if needed.
  • Perform departmental certifications of control accounts.
  • OFAC processing to include the monitoring for alerts and timely notification to the risk department.
  • Create and transmit wire instructions for share trade redemption or purchases

ACH Processing: 40%
  • Manage daily functions of ACH back office transactions. Work with ACH portal to return unauthorized ACH transactions.
  • Setup and maintain the following products: ACH, Business Online Banking, Sweeps, Remote Deposit Capture, and Positive Pay.
  • Perform ACH processing functions: non-post, stop payments, death notifications, reclamations and file originations.
  • Perform file movement and process customer originated ACH files.
  • Test and evaluate new releases of the core application system as they pertain to ACH functions and controls.
  • Respond to customer ACH inquiries.
  • Attend training classes provided by vendors, processors or associations.

Channel Balancing: 10%
  • Perform daily, Bi-weekly, and monthly balancing to keep accounts accurate and current. Research and document all discrepancies. Balance offsite ATMs and processor network, and order cash as needed.
  • Reconcile ACH files, person to person and Electronic Funds Transfer (EFT) settlement balancing to core banking system.

Risk Monitoring: 10%
  • Review remote and mobile capture deposits daily to identify potentially fraudulent activity. Decide whether or not to let a transaction proceed and report potential fraud to management.
  • Communicate with customers and branch personnel to resolve any deposit exceptions.
  • Review and respond to alerts from the department's anomaly detection software.
  • Analyze changes in customer trends and propose adjustments to management in order to enhance the department's risk response.
  • Perform callback on EFT/ACH products to include maintenance updates, new enrollment setup and forensic callback to identify potential vulnerabilities

Non-Essential Functions:
  • Perform special projects and research as assigned.
  • Perform other duties as assigned.

MINIMUM QUALIFICATIONS
Knowledge, Skills and Abilities:
  • Knowledge of core banking system applications.
  • Knowledge of item processing practices.
  • Knowledge of ACH procedures and practices.
  • Intermediate level skills operating a personal computer including word processing, spreadsheet, database, and presentation software.
  • Ability to work in teams or independently without supervision and handle multiply priorities.
  • Must be a highly flexible self-starter with leadership and creative problem-solving skills.

Physical Requirements:
  • Ability to stand, bend, stoop, sit, walk, twist and turn.
  • Ability to lift up to 25 pounds occasionally.
  • Ability to use a computer keyboard and calculator.
  • Work environment is indoors, majority of the time is spent sitting at a desk.

Education and Experience:
A combination of education and experience equivalent to a high school diploma; and knowledge typically gained through a minimum of two years of experience in banking, cash management, or bank back-office environment.
Compensation & Benefits
  • Pay range: $22 to $30 per hour, commensurate with experience, education and skills.
  • Health, dental, and vision insurance
  • Retirement plan options
  • Paid time off and sick leave
  • Tuition reimbursement
  • Free checking and discounts on other available banking products

Who We Are
Established in 1890, Exchange Bank is one of the most unique community banks in the United States because of our history, ownership and legacy. Our employees enjoy a work environment that values a work/family balance, encourages community involvement and provides competitive compensation and benefit package.
Our Mission - From generation to generation, we invest in people, business and community to build a strong future.
Commitment - Respect - Integrity - Teamwork
An award-winning bank, our community has voted Exchange Bank:
  • Best Company to do Business With
  • Best Business Bank
  • Best Local Bank
  • Best Place to Work
  • Business Environmental Alliance Best Practices Award
  • Healthiest Companies in North Bay Award
  • Spirit of Philanthropy Award

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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