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Bank Agent Jobs in Ohio (NOW HIRING)

Richwood Bank

Contact Center Agent

Richwood, OH · On-site

$15.50 - $21/hr

Contact Center Agent At Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive. Have you ever wanted to work for a company that exceptionally lives ...

CNB Bank

FCBank, ITM Agent

Bucyrus, OH · On-site

$19.50 - $29/hr

Adhere to all bank policies and procedures and ensure the adherence of bank policies and procedures ... Supports ITM Agent I coworkers with on-demand, real-time support post-training and ongoing ...

Richwood Bank

Contact Center Agent

Richwood, OH · On-site

$15.50 - $21/hr

Contact Center Agent At Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive. Have you ever wanted to work for a company that exceptionally lives ...

Richwood Bank

Contact Center Agent

Richwood, OH · On-site

$15.50 - $21/hr

Contact Center Agent At Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive. Have you ever wanted to work for a company that exceptionally lives ...

Union Bank

Mortgage Banker

Defiance, OH · On-site

Join a Community That Cares - Grow Your Career at The Union Bank Company! Benefits offered ... Communicates complex approvals or denials to the borrower, real estate agent and/or builder.

New

Richwood Bank

Contact Center Agent

Richwood, OH · On-site

$15.50 - $21/hr

Contact Center AgentAt Richwood Bank, our purpose is to inspire, protect, and celebrate anything ... Agent position is very important and valued because you will be educating and assisting our most ...

The Union Bank Company

Mortgage Banker

Defiance, OH · On-site

Join a Community That Cares - Grow Your Career at The Union Bank Company! Benefits offered ... Communicates complex approvals or denials to the borrower, real estate agent and/or builder.

The Union Bank Co

Mortgage Banker

Defiance, OH · On-site

Join a Community That Cares - Grow Your Career at The Union Bank Company! Benefits offered ... Communicates complex approvals or denials to the borrower, real estate agent and/or builder.

German American Bancorp

Contact Center Agent

Whitehall, OH · On-site

$15.75 - $21.25/hr

Contact Center Agent Overview: As a ContactCenter Agent, you will be the first friendly person that ... This role offers a team environment and agreat insight into the world of banking and wealth ...

Hotel Spero

FRONT DESK AGENT

Hamilton, OH · On-site

$12.25 - $15.25/hr

Part-Time Front Desk Agent The Well House in Hamilton is looking for a Part-Time Front Desk Agent ... Obtain assigned bank and ensure accuracy of contracted monies. * Keep bank secure at all times.

Crestline Hotels & Resorts

Front Desk Agent

Hamilton, OH · On-site

$12.25 - $15.25/hr

Part-Time Front Desk Agent The Well House in Hamilton is looking for a Part-Time Front Desk Agent ... Obtain assigned bank and ensure accuracy of contracted monies. * Keep bank secure at all times.

FCBank

FCBank, ITM Agent

Bucyrus, OH · On-site

$19.50 - $29/hr

An ITM Agent is responsible for providing exceptional customer service and support to clients ... Adhere to all bank policies and procedures and ensure the adherence of bank policies and procedures.

CNB Financial Corporation

FCBank, ITM Agent

Bucyrus, OH

$19.50 - $29/hr

Adhere to all bank policies and procedures and ensure the adherence of bank policies and procedures ... Supports ITM Agent I coworkers with on-demand, real-time support post-training and ongoing ...

CNB Financial Corporation

FCBank, ITM Agent

Bucyrus, OH · On-site

$19.50 - $29/hr

Adhere to all bank policies and procedures and ensure the adherence of bank policies and procedures ... Supports ITM Agent I coworkers with on-demand, real-time support post-training and ongoing ...

Crestline Hotels and Resorts

Front Desk Agent

Hamilton, OH · On-site

$13.25 - $16.75/hr

Overview: The Front Desk Agent is responsible for assisting guests with check-in and check-out ... Obtain assigned bank and ensure accuracy of contracted monies. * Keep bank secure at all times.

Hilton Worldwide Holdings

Front Desk Agent

Hamilton, OH · On-site

$12.25 - $15.25/hr

Overview: The Front Desk Agent is responsible for assisting guests with check-in and check-out ... Obtain assigned bank and ensure accuracy of contracted monies. * Keep bank secure at all times.

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All JobsBank Agent JobsBank Agent Jobs in Ohio

Bank Agent information

What is the difference between Bank Agent vs Customer Service Representative?

AspectBank AgentCustomer Service Representative
Required CredentialsHigh school diploma; banking certifications often preferredHigh school diploma; customer service training
Work EnvironmentBank branches, financial institutionsCall centers, retail stores, service desks
Employer & Industry UsageFinancial institutions, banksVarious industries including banking, retail, telecom
Common Search & Comparison IntentUnderstanding banking roles, job duties, qualificationsCustomer interaction roles, service skills, employment options

Bank Agents primarily work within banks handling transactions and customer inquiries, often requiring banking certifications. Customer Service Representatives work across industries, focusing on customer support and service. While both roles involve customer interaction, Bank Agents are specialized in banking services, whereas Customer Service Reps serve broader sectors.

How do you become a bank agent?

To become a bank agent, candidates typically need a high school diploma or equivalent, relevant customer service or financial experience, and sometimes specific certifications depending on the country or bank. Training is usually provided by the bank to familiarize new agents with banking procedures, products, and compliance requirements.

What does a bank agent do?

A bank agent is responsible for providing customer service, processing transactions such as deposits, withdrawals, and account inquiries, and promoting banking products. They often work in branches or mobile units, using banking software and adhering to security protocols to ensure accurate and secure service.

What qualifications do I need to work in a bank agent?

Bank agents typically need a high school diploma or equivalent, strong customer service skills, and basic knowledge of banking operations. Some positions may require relevant certifications or training in financial services, and proficiency with computers and banking software is often preferred.
Bank Agent jobs near you
Infographic showing various Bank Agent job openings in Ohio as of August 2026, with employment types broken down into 88% Full Time, 8% Part Time, and 4% Contract. Highlights an 80% Physical, 1% Hybrid, and 19% Remote job distribution.

Contact Center Agent

Richwood, OH • On-site

Richwood Bank
Commercial Banking • 51 - 200 employees
Learn more about Richwood Bankexternal

$15.50 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 7 days ago

Job description

Contact Center Agent
At Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive.
Have you ever wanted to work for a company that exceptionally lives its values? One hundred and fifty years ago, we began as a small community bank. Today, we are still a community bank - as well as a payroll processing team, a marketing agency, a coffee shop, and more. We have flipped the switch on traditional banking. Yet, we have always aimed to provide the very best customer experience, contribute to the greater good of our local communities, and make every effort to be the best employer in the area with a company culture that works hard to develop, recognize, and award its team members.
The Contact Center Agent position is very important and valued because you will be educating and assisting our most valuable asset - our customer - in a new and challenging way. Our Contact Center Agents must be highly skilled and possess knowledge touching all areas of the Richwood Bank.
Richwood Bank prides itself on unique culture and all team members should be active and engaged participants.
Richwood Bank has a comprehensive benefits package for full time employees including but not limited to, medical and wellness program, dental, vision, employee assistance plan, life insurance and supplemental short-term disability. Full-time and part-time employees have access to a 401(k) plan, an enhanced Wellness program, tuition reimbursement and tons of professional development opportunities!
Essential Functions
  • Greets customers by phone and chat pleasantly and effectively
  • Educates customers how to gain the most potential from the current services they have, and recognize opportunities to cross promote more products and services that will benefit their life goals
  • Demonstrates knowledge of all accounts, products and services offered
  • Supports customers with all account and service needs that are capable via phone or chat
  • Sets appointments with customers who may need to be physically present for banking needs
  • Communicates with teams and branches of appointments or customer follow up needs
  • Stays current on rates for CDs, savings IRAs and interest-bearing checking
  • Listens to customer needs and recommend the best solutions to help them succeed
  • Assists team with miscellaneous office support as needed and when time allows
  • Ensures work completed is accurate and appropriate. Verifies and validates all data to confirm accuracy and reliability. Paying close attention to details of all information received and entered.

Skills and Abilities
  • Excellent customer service skills
  • The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with bank exposure to loss and fraud
  • Strong Problem-solving skills
  • Mathematical skills
  • In-depth knowledge of our bank products and services
  • Work well under pressure and in a fast-paced environment
  • Ability to identify opportunity to educate customers of more products and services that may fit their needs (cross promotion)
  • Strong communication skills
  • High degree of accuracy
  • Detailed and organized
  • Maintain confidentiality at all times
  • Maintain a positive can-do attitude towards your team and customers
  • Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Biley Act, Regulation E and teller roles and responsibilities relating to each act
  • Punctual
  • Driven to succeed and open minded to learn more about new technology within our industry
  • Accurate typing skills; basic computer skills, including the use of word processing, spreadsheet software applications, and e-mail

Education
  • High School Diploma or GED required; college preferred
  • One year banking required

Equal Opportunity Employer/Disability/Veterans. Richwood Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Candidates are subject to background and credit checks. Employement is contingent upon results that meet company standards and applicable laws.

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