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Backup Support Engineer Jobs in Florida (NOW HIRING)

As a Technical Support Engineer - L1, you will provide high-quality technical support to Kaseya ... Understanding of file systems, including NTFS, FAT, and ext4 , as well as permissions, backup, and ...

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... backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery ... As a Technical Support Engineer at Cohesity, you will work within our Customer Support organization ...

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Backup & Storage Analyst - Level 1

Jacksonville, FL • On-site

Full-time

Re-posted 22 days ago


Job description

Job Summary:
Scalence L.L.C. is seeking motivated individuals to join their global enterprise backup operations team. This entry-level role is ideal for recent graduates or IT professionals looking to grow their careers in enterprise storage and backup support.
Responsibilities:
• Monitor backup systems and respond to alerts following standard operating procedures (SOPs)
• Investigate and resolve routine backup failures using predefined playbooks
• Escalate complex issues to Level 2 or Level 3 engineers as needed
• Collaborate with peers across global shifts to maintain 24/7 coverage
Qualifications:
Required:
• Basic understanding of IT infrastructure, operating systems, and networking
• Familiarity with backup software (Dell EMC preferred, training provided)
• Experience in documenting incidents, troubleshooting steps, and resolutions accurately
• Experience in enterprise storage and backup support
Preferred:
• Knowledge of additional backup software
• Experience in a global operations team
Company:
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience. Founded in , the company is headquartered in Morristown, USA, with a team of 501-1000 employees. The company is currently Late Stage.